Pathway Hyundai

Terrible, disgraceful and emberassing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing I'm writing this while it's fresh in my mind. I was contacted, apparently "hand selected" to test drive a vehicle and receive a $50 gas card for doing so and that this opportunity was only tonight July 27th, 2017. I call them back and they book me an appointment for 6PM which was a busy time for my wife and I and our new baby, but we agrees that it might be worth it to check it out (mind you the appointment was set by them). I arrive 5 minutes before and tell the front counter I have an appointment with Michael. After about 10 minutes, Michael shows up and asks me about the appointment and lets me know he has two other customers and that he would see if someone else could help me, which I was fine with. We go to what appears to be the managers office and he lets the person behind the desk know that I am here for a 6 pm appointment and that he is with 2 other clients and will be awhile. The person behind the desk, which I assume is some kind of manager, calls out to one of the 4 sales people standing around if they could deal with me. One of them responds that she has an appointment in 45 minutes and asks the guy next to her who says he can't (no real reason given), and another guy (he can't as he has an appointment shortly). Another sales guy walks in and one of them asks him and he says he is jump starting a car and can't either. At this point I am feeling a bit like a hot potato, and also feeling extremely unwelcome and unwanted, which was confirmed a few minutes later. I walk away as I am feeling embarrassed, both for myself and for them. Coming from a service industry myself, I'd probably give my staff a good talking to for treating a potential client (or shall I say "hand picked" valued customer). To sort of clear the air of this rather embarrassing situation I simply step aside assuming that they will sort something out and come back with a more professional approach, but sadly that was not the case. Instead some girl comes up and basically says "would you mind coming back another day as this is more for people who are buying cars today". She asks "Are you buying a car today?" I of course feeling like I am cheap and already not welcome, give the answer that "no, I don't think ill be driving off with a vehicle tonight, but was interested in test driving as per their event that I was "hand picked" for." To which she replies "Well, in that case maybe it'd be better to re-schedule or you can wait a long time tonight, which I doubt you want to do." Again, I am cringing inside and feeling very small and very unwelcome. She does end by saying, "Do you mind if someone calls you for another appointment?" Being the kind of person I am I simply say "Yes, that's fine" though really I meant "Absolutely not and you will never see my business anytime soon!" I'll be taking my Hyundai to be serviced somewhere else where perhaps they treat you like you mean something or have some kind of value. More

A truly positive experience, feeling so pleased. I recently purchased a 2017 Hyundai Accent GLS from Pathway Hyundai. I have been driving a Hyundai since they brought out the Pony many years ago. Zin I recently purchased a 2017 Hyundai Accent GLS from Pathway Hyundai. I have been driving a Hyundai since they brought out the Pony many years ago. Zina Magennis was my salesperson and I could not have been happier. She was informative, kind, caring and she made the purchasing a very pleasant experience. Her willingness to spend the time with me and answer every one of my questions was admirable and I can never thank her enough - she is truly a credit to your dealership! Big thanks also to Bill Stanfield. Based on my experience I would highly recommend this dealership to anyone. I could not be more pleased. More

Very poor customer service Unfortunatly I have not experience the ''great'' service'' that I can read in these reviews and neither is my sister. I had to have the whole engine o Unfortunatly I have not experience the ''great'' service'' that I can read in these reviews and neither is my sister. I had to have the whole engine of my 2013 Elantra redone. First of all, the absence of news before, during and after the process. I had to called to see if my parts were in (I've finally receive the call about 4 weeks AFTER everything was done!), I had to called to make an appointment even though they gave me one without even bother to call me so I missed it. They mixed up the file of my sister with mine, so they gave an appointment to her instead of me and when I told them they considered that like ''an honest mistake'' even tho we do not live in the same house and that we do not have the same car. 4 days after my car was in, they left me a message to say that it was ready and that everything was running well. On the next morning, I called back to make sure that I could come and pick it up, which it supposedly was. So I drove the 40 minutes, brought my rental back to Enterprise and walk over, to find out that it was'nt ready at all!! I had to go back to Enterprise and wait about an hour to have another car. When I came back to my house, I wrote to the president and the service manager to explain my experience. I also ask for a comeback but I had nothing. More

Leasing a 2017 Santa Fe Sport We have been dealing with Pathway Hyundai since 1987. We have purchased 4 Hyundai cars and this is our first leased vehicle. Zina Magennis was the s We have been dealing with Pathway Hyundai since 1987. We have purchased 4 Hyundai cars and this is our first leased vehicle. Zina Magennis was the sales person whom we dealt with. Zina was very professional, pleasant, knowledgable and accommodating with our many questions and concerns about leasing our first vehicle. More

Pleasant and informative Tarra was very pleasant and accommodating. She was patient as we went through all the options and gave an honest opinion. Helped entertain the kids as Tarra was very pleasant and accommodating. She was patient as we went through all the options and gave an honest opinion. Helped entertain the kids as we negotiated. More

Great !! This is our third car, we love our Tucson AWD. The salesperson Zina Magennis is fantastic. Every time we met her it was a great experience, she listen This is our third car, we love our Tucson AWD. The salesperson Zina Magennis is fantastic. Every time we met her it was a great experience, she listen and she is very understanding. Zina makes us feel good having a good car and that is very important. Zina is fantastic with people, she is gentle and understands very well that buying a car is important. Please keep her on your staff for a long time. More

First car great experience Great experience with all members of hyudai was quoted a lower price from another dealership and they matched it for me. The only negative was with de Great experience with all members of hyudai was quoted a lower price from another dealership and they matched it for me. The only negative was with detailing the car when I received it the interior windsheild was covered in water spots and plastic was left on all over the interior front and back seat belts and consol More

Warranty work on door handle Booking an appointment is always a nightmare and has been for a long time. The dealership is aware and does not seem to want to fix the issue. The r Booking an appointment is always a nightmare and has been for a long time. The dealership is aware and does not seem to want to fix the issue. The reduced garage hours make it even harder to get your vehicle in to get work done in a reasonable time frame. Don't even try during changing of the tires season. Once you in the service advisors are amazing, Thanks Nick for always keeping me up to date with the time line, as well as the mechanics, Darwin is always professional, detailed and excellent is getting the work done on time. More

Great to deal with and courtious staff I had to go in several times to get to see the vehicle, it was a used daily rental that was out... I live out of town and that was inconvenient but th I had to go in several times to get to see the vehicle, it was a used daily rental that was out... I live out of town and that was inconvenient but the sales person kept me informed and did adjust to make sure I was in only when the vehicle was available. Good to deal with and no pressure to make a decision. More

Great Service! Our sales representative (Tarra M) gave us outstanding customer service before, during, and even after the purchase of our new car. She is very knowl Our sales representative (Tarra M) gave us outstanding customer service before, during, and even after the purchase of our new car. She is very knowledgeable, dedicated, and patient. More