Ottawa St-Laurent Jeep & RAM

Customer Satisfacttion the Main Focus Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once I drove the Jeep Cherokee and heard what Kevin had to say about the car, I never went to the other dealerships. I stayed here and bought the car. Everyone at the dealership (Herbie, Kevin, Mike, Frank and Tim) were amazing. Friendly, attentive, professional, knowledgeable, and adaptable when necessary. Overall, an excellent experience and I love my new car! More

EXCELLENT SERVICE AND EXPERIENCE Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us in making our choice without feeling any obligation from his part. He is a real asset for Ottawa Dodge. More

Winter Tires on and Wiper Wires The service I received at Dodge was above excellent. I came in for winter tires and due to an error on my part, the wrong size was ordered. Kevin Hu The service I received at Dodge was above excellent. I came in for winter tires and due to an error on my part, the wrong size was ordered. Kevin Hurdis clearly explained the situation to me, and was able to quickly reorder and get correct tires installed in a very timely manner. He was extremely helpful and kind. The front desk service from Byron was also very friendly and efficient. My car also had some trouble with the motor on the front wipers. Warren Haywood not only worked on my vehicle, but took the time to carefully explain to me what was wrong, and what the plan was to correct the problem in terms that I would understand. Kevin and Warren kept constant contact with me and gave me updates as to what was happening with my car. Their fast, friendly and excellent service was very much appreciated and I would recommend them to anyone needing assistance. More

Worst Car Buying Experience EVER Recently purchased 2015 SRT Jeep as internet purchase. Deal was agreed to by phone and I made it emphatically clear to Francis Abouchakra that I woul Recently purchased 2015 SRT Jeep as internet purchase. Deal was agreed to by phone and I made it emphatically clear to Francis Abouchakra that I would not be interested in any extra warranty, rustproofing etc etc. Arrived to pick up vehicle to find car not ready and that the finance contact was not ready apparently since Francis was laying in wait to upsell me on high profit extras. ie. service contracts etc. I again stated I was not interested and he became abusive in his attitude since I would not allow him to convince me to spent thousands of dollars on BS and that I could go and wander around until he finished his paperwork. I wandered to by trade-in and was preparing to leave and except for the intervention by M. Gervais and G. Zobl the deal would of been lost. Ended completing paperwork w/another finance person. I , have purchased numerous high end vehicles in past and have had the high pressure sales tactics used to sell warrranties etc. Francis apparrently does not understand plain English, NO means No. Stay clear of this dealer if this is the type of employee they present to handle finacing. A distastful experience overall. More

Great experience! They went above and beyond by showing us all the options the car has, taking us on multiple test drives (one after we purchased the car while financin They went above and beyond by showing us all the options the car has, taking us on multiple test drives (one after we purchased the car while financing was going through). Great dealership! More

Winter tire supply and install I received wonderful, prompt service for the purchase and install of my new winter tires. A week later one tire ended up having a manufacturer defect, I received wonderful, prompt service for the purchase and install of my new winter tires. A week later one tire ended up having a manufacturer defect, and the dealer quickly replaced with no hassle and at no charge. More

Friendly service and a great vehicle Our sales representative took us on multiple test drives in a 2016 Jeep Cherokee and made sure that we knew everything we needed to know about buying Our sales representative took us on multiple test drives in a 2016 Jeep Cherokee and made sure that we knew everything we needed to know about buying our new vehicle. More

Merv Williams sales rep! Just bought a used Caravan 2012 and the sale went very smoothly. Merv was a very pleasant, non pushy sales rep. I am very satisfied from the day i was Just bought a used Caravan 2012 and the sale went very smoothly. Merv was a very pleasant, non pushy sales rep. I am very satisfied from the day i was in to the day i left with the van. I will recommend to everyone this Dodge dealer, because qualified staff is hard to come by. Thankx guys for the pleasant experience and i will be back in future. Best, Dan More

New Jeep! Blake was awesome. Patient (3 test drives), knowledgeable and very friendly. Probably the best car buying experience I've had in Ottawa. I'll be back Blake was awesome. Patient (3 test drives), knowledgeable and very friendly. Probably the best car buying experience I've had in Ottawa. I'll be back in 2020 to get my Jeep Sahara Unlimited. More