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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,189 Reviews of Ottawa St-Laurent Jeep & RAM
January 16, 2016
went in for new tires came out with a new jeep! thanks to spencer and frank, I had a great experience trading in my 2011 wrangler unlimited for a 2015 model. :-) they were super friendly and helpfu thanks to spencer and frank, I had a great experience trading in my 2011 wrangler unlimited for a 2015 model. :-) they were super friendly and helpful. thanks again. manon t. More
by manon
Employees Worked With
Francois Abouchakra, Spencer Challis
January 15, 2016
Great service Quick, efficient, cost efficient service maintenance today. Byron was easy to work with, recommended a good deal for my service needs (not bad on the Quick, efficient, cost efficient service maintenance today. Byron was easy to work with, recommended a good deal for my service needs (not bad on the eyes either), and even washed my Jeep!! Quite happy today. Thank you. More
by JeepGuy
January 10, 2016
Great help! A tree fell on our 2007 Dodge Caravan. Spencer and Simon were able to get us a new van quickly and at the right price. Thanks! A tree fell on our 2007 Dodge Caravan. Spencer and Simon were able to get us a new van quickly and at the right price. Thanks! More
by Tim
Employees Worked With
Spencer Challis, Simon Brown
January 08, 2016
Awesome and prompt service: 2 Thumbs Up I could write a 1000 words essay on the service I received but I will keep it short. I had a great service from the dealership especially from Byro I could write a 1000 words essay on the service I received but I will keep it short. I had a great service from the dealership especially from Byron. He had a great positive energy and was very professional. I was offered a shuttle 4 times back and forth the dealership and work. Pierre was the chauffeur and he was awesome too!! There has been issues with my radio and the part was supposed to come next week. Fortunately, the order came earlier!! :) I will definitely come back to this dealer. Professional, Courteous, Customer Service Oriented and Fast service was offered to me. More
by Mimosa
January 06, 2016
great service I was treated like a somebody, when someone goes above and beyond the normal scope of work. That is what keeps customers coming back. Great service I was treated like a somebody, when someone goes above and beyond the normal scope of work. That is what keeps customers coming back. Great service Byron!!! More
by rhe1wizard
January 05, 2016
Went in for a recall ended up with a new 2016 Rebel I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving and the sales teams eyes lite up and asked me I wanted to sit down and talk numbers. Needless to say the numbers came back very good. Very nice dealing with Sean. When it came time to dealing with the finances Francois (Frank) was very nice and friendly and took the time needed to explain everything. I picked up my 2016 Ram Rebel on December 31st. Still waiting on a few things to be installed, side steps and spray in bed liner, but I have great confidence it will get done shortly. More
by mjmccarthy
Employees Worked With
Francois Abouchakra
January 05, 2016
Spencer was great, he knew the vehicles inside and out. I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted se I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted see. He also showed me an alternative to the vehicle that I was looking for at a lower price, while still providing all the features and functionality of the model I was looking at. More
by S Musgrove
Employees Worked With
Mike Gervais, Francois Abouchakra, Spencer Challis
December 28, 2015
Breach of Disclosure and bad experience dealing with mgm I would NOT recommend for anybody to purchase a vehicle from Ottawa Chrysler Jeep Dodge (900 St Laurent Blvd). This dealership can’t be trusted (they I would NOT recommend for anybody to purchase a vehicle from Ottawa Chrysler Jeep Dodge (900 St Laurent Blvd). This dealership can’t be trusted (they did NOT disclose all things they are required to for the vehicle I purchased) and as soon as the deal is done (they have their $$$) they turn your back on you. I have tried to resolve the issue directly with the dealership, then by following the formal process as defined by OMVIC (Ontario’s Vehicle Sales Regulator) and also through the BBB (they have a “C” rating) – the dealer has not been willing to resolve the issue. It has been 5 months. I purchased a 2014 Subaru Forester from this dealership in August/2015 and they misrepresented the Forester – they did NOT follow the MANDATORY DISCLOSURES they are required to as mandated by Ontario Vehicle Dealers Act (OVDA). The OVDA requires dealers to disclose specific information about each vehicle being sold. The mandatory disclosures are defined on the OMVIC web site (DealerRater.ca does not allow URLs to be posted). For my Forester, the Ottawa Chrysler did not disclose that the Forester was modified from the original manufacture specification and that this affect the manufacturer warrantee (e.g potentially no warrantee) by the previous owner having a third party remote starter installed. Breach of Disclosure - related to alteration of the Forester by a non-authorized person (electrical changes) which can affect the warranty. This was confirmed by Subaru. This fact the warranty can be affected was not disclosed to me verbally or in the contract.. Having this knowledge would have affected my purchase decision. I am currently having an electrical problem with the rear door of the Forester which should be covered under warrantee, but in discussion with Subaru, they said it may not be covered because of the non-authorized changes performed. Summary of Disclosures not discussed or written in my contract include 1. Statement 22 from on the OMVIC web site: “22. A statement of any other facts that could be expected to influence the decision of a reasonable buyer or lessee to purchase or lease the vehicle on the terms disclosed in the contract. “ 2. Disclosure required if the vehicle has been modified from the original manufacture specification - which affects the warrantee. See this OMVIC video at ~22:30+ time frame on a OMVIC Webinar on the OMVIC web site (URL is not allowed to be provided). The most frustrating part of this is that the Ontario Motor Vehicle Industry Council (OMVIC) are to inforce the Ontario Dealers Act (OVDA) on behalf on the Ontario Government have absolutely no power over individual dealers. OMVIC is to protect consumers but they can NOT do anything when a dealer does not follow all MANDATORY DISCLOSURES they are required to disclose. Looking at the OVMIC web site, I see 8 or the 11 members of the board of directors represent Dealers, so it is not really too much of a surprise that consumers are NOT protected More
by surprised
Employees Worked With
Sean Gibson, Mike Gervais, Geoff Zobl
December 20, 2015
Poor after sales service. Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my used Ram 1500 I was ensured that there would be a second key. (Having purchased used vehicles in the past I was aware that they don't always come with 2 keys) When I picked up the vehicle they could not find the second key. I kept asking ... they said they were looking for it. Finally after 2 weeks I spoke to the used sales manager Mike and he didn't want to give me a new key until he was sure he couldn't find the old one. He said give me a week and I will look and see if I can find it. I called him after a week, left a message .. no reply. Called the next day left a message ... no reply. Finally I called Francois and he said he would talk to Mike. I heard nothing so after work I went to see what was going on. I talked to Francois, apparently Mike said he would look one more time and call me back he, didn't. He came out and looked while I was there, couldn't find the key so he said I will order you one. I was hesitant that he was actually going to do that. So before leaving I checked at the parts counter to see if they had the keys in stock. And of course they did. But ... Mike had to order one? Finally Francois ensured that I would get the key and get it programmed no charge. I don't think that having to wait almost 4 weeks for a second key that I was promised when I purchased was acceptable. Thank you to Francois. He seemed to be the only one that cared about customer service. More
by Kevin
Employees Worked With
Mike Gervais, Francois Abouchakra
December 19, 2015
I was really happy to share my experience with you. Good and i hope to see you again. I believe on your competences and your services, i know god bless u alreay but i will pray more for you to keep your Good and i hope to see you again. I believe on your competences and your services, i know god bless u alreay but i will pray more for you to keep your business open. Great job everyone specially herby pierre and frank for your times and your help. Be bless in the name of jesus. More
by Stanstan
Employees Worked With
Mike Gervais, Herby Pierre
