Orleans Toyota

General Manager was so condescending, ignorant, disrespectful. He had no idea what he was doing disrespectful. He had no idea what he was doing More

Absolutely terrible customer service, higher admin fees than other Toyota dealerships and they appraised my vehicle $7500 less than another dealership. I tried three times to get my lease buy out confirme than other Toyota dealerships and they appraised my vehicle $7500 less than another dealership. I tried three times to get my lease buy out confirmed and got three different quotes with admin fees as high as $1500. I was told by the general manager the admin fee was to pay him for speaking to me. After 5 vehicles, I am done with Toyota thanks to this dealership! More

The worst experiences buying a used vehicle at Orleans Toyota. The sales rep Devin and his buddy manager Mackenzie used all the standard sales techniques to squeeze every penny from a previously loyal cus Toyota. The sales rep Devin and his buddy manager Mackenzie used all the standard sales techniques to squeeze every penny from a previously loyal customer. After that, the vehicle on the day of sale had new damage that they acknowledged they hadn't seen before. After refusing to provide any compensation for the damage or cancel the sale, they just forced me to take the keys. - "The car buying experience is never a pleasant one", a quote from Devin to which he delivered - Offered a lowball offer for the trade in, significantly lower than other Toyota dealerships in Ottawa - Claimed that my old car needs new brakes to meet their higher than usual standards - "My manager will never give you more. Trust me. I've been in this business for 14 years!" - Then after speaking with the manager, they agreed to pay a bit more (classic), while charging dealership fees - On the day of sale, the purchased car suddenly had a dent on a door which they hadn't seen before - Devin previously mentioned that he used this car as a loaner while his vehicle was being repaired - He refused to do anything about the dent and brought his buddy manager "with 12 years of experience" - Together they tried to downplay the damage and said that weren't going to do anything about it - "You should've bought a new car", that was their approach to resolve the customer issue Overall, Devin cared only about pleasing his boss, focusing on the earned $ calculations and not the customer. His manager Mackenzie was rude and disrespectful, telling me "what you're saying makes absolutely no sense" about the discovered damage on the purchased car and its effect on the value of the car. Orleans Toyota has lost a loyal customer. More

Je tiens à remercier chaleureusement Mustapha pour son excellent travail lors de l’achat de ma Toyota RAV4. Son professionnalisme, ses conseils avisés et son suivi rigoureux m’ont grandement aidée à faire excellent travail lors de l’achat de ma Toyota RAV4. Son professionnalisme, ses conseils avisés et son suivi rigoureux m’ont grandement aidée à faire le bon choix. J’ai particulièrement apprécié sa disponibilité et le fait qu’il m’ait tenue informée à chaque étape du processus. Un grand merci également à Sofiane pour son aide précieuse et sa réactivité. Votre accompagnement a rendu cette expérience d’achat fluide et agréable. More

terrible customer service, this dealership demonstrates a complete lack of care for their customers, an overall absence of organization and communication, and shown themselves to be entirely incapable of ret complete lack of care for their customers, an overall absence of organization and communication, and shown themselves to be entirely incapable of returning phone calls or emails. it is very disappointing that Toyota, a very reliable vehicle brand, is represented so poorly by the rude, unhelpful, and uncaring staff of Orleans Toyota. they simply need to be better. More

Very impressed with the professionalism and personal touch I received by Zora and Matthew. Zora isn’t just about the sale, she takes the time to get to know her clients. She didn’t give up until she fo touch I received by Zora and Matthew. Zora isn’t just about the sale, she takes the time to get to know her clients. She didn’t give up until she found exactly what I wanted. Matthew pushed to get everything I wanted added, while still managing to get me into my new car within a few days of its delivery. I highly recommend this location and team. Thanks again Zora and Matthew, I love my new car! More

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership! More

We have just picked up our 6th Toyota vehicle (5 RAV4 & 1 Highlander) from Orleans Toyota. Our sales person Zora was simply amazing. She took the time to explain all the new features and everthing about ou Highlander) from Orleans Toyota. Our sales person Zora was simply amazing. She took the time to explain all the new features and everthing about our new RAV4 Hybrid Limited (our first time with a Limited, and 3rd time with an Hybrid). Zora is the best, she is very knowledgeable and extremely pleasant to deal with, plus she is bilingual! We will go back to Orleans Toyota when comes the time for our 7th vehicle and definitely deal with Zora again. Thank you Orleans Toyota. More

I've been dealing with this dealership for the past 4 years. Service, and now Sales. I have to say that I'm surprised with the other comments, because I have never received anything but great service. years. Service, and now Sales. I have to say that I'm surprised with the other comments, because I have never received anything but great service. On my last visit, I traded in my Venza for a 2025 Crown. Impeccable service from John Mathieu, from end to end. I would definitely recommend John and team for for a smooth transaction. More

I needed winter tires for my new 2024 Toyota Hatchback, a semi-annual check up and advice on the two scratches and dents. I had many questions and wasn't sure what to buy and where . Zacharie Lagardere, the semi-annual check up and advice on the two scratches and dents. I had many questions and wasn't sure what to buy and where . Zacharie Lagardere, the service manager, resolved all my issues to my utmost satisfaction. Extremely professional, knowledgeable, friendly and accommodating, he resolved everything most successfully. He explained in detail what are my best options (saving me a lot of money), ensured the best tires were installed (with covers!), explained what was done on my car (under the warranty) and even provided me with the best scratch and dent specialist reference. I am very grateful to him for taking such care of what I needed and will definitely highly recommend his services. Thank you again! More