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O'Regan's Toyota Dartmouth

Dartmouth, NS

3.5
142 Reviews

A-60 Baker Dr

Dartmouth, NS

B2W 6L4

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142 Reviews of O'Regan's Toyota Dartmouth

December 18, 2013

We deal with Cali every time we need something. She is always so friendly and does everything to accomodate our needs which is so appreciative! More

by honeydew610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cali Wagner
December 18, 2013

The entire process was very easy. Cali really knew her car's and the services offered. She even drove my free BBQ home on her own time. :) More

by Deann1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cali Wagner
November 16, 2013

Big Business Behaving Badly! Feels like yesterday, Big Business Behaving Badly! Feels like yesterday, June 2012, when we purchased our new Prius C at O’Ripoff (oops, sorry….. that should read “O’Reg More

by 2TickedOff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
3 Service Advisors
Dec 06, 2013 -

O'Regan's Toyota Dartmouth responded

Thank you for taking the time to write a review. Further to our correspondence, we understand that you do not agree with our policy on TPMS but we have provided the reasons for it. I have forwarded your feedback as requested. If you do decide you would like to discuss this matter further with a member of our Service or Sales Department, please let us know. Sincerely, Susan Johnston Director of Communications O’Regan’s Tire Pressure Monitoring System Some vehicles are equipped with a Tire Pressure Monitoring System (TPMS). O’Regan’s does not install tires and rims without the TPMS if the vehicle has been equipped with this safety feature from the factory. TPMS alerts the driver when the tire pressure drops below a minimum threshold (flat tire, nail in tire etc). Without TPMS the tire light stays on all winter which can put the driver and other drivers on the road at risk. This is a safety and liability issue that we cannot ignore. We would never want a customer or another person injured in an accident which could have been avoided had the TPMS been operating as intended. CBC Marketplace Report Marketplace covered a vehicle theft system that consisted of small stickers placed throughout the car which, if removed, leaves unique registration numbers readable with an ultraviolet light. Marketplace found these registration numbers were quite easy to remove. We agree that this product is ineffective. This is not the product that we sell. O’Regan’s theft deterrent product comes with guaranteed coverage and consists of a serial number that is etched on the bottom corner of each window. The serial number is visible at all times and is not easily removed so the windows would have to be replaced to remove the serial number entirely. Questions or concerns regarding any of O’Regan’s products and services can be directed to the General Sales Manager or Fixed Operations Manager of the dealership or can be forwarded to bdc@oregans.com.

Dec 06, 2013 -

2TickedOff responded

You're darn tootin' we don't agree with your policy on TPMS's. It, along with your "policy" of trying to force customers to purchase unwanted and unnecessary add-ons for their new vehicle, are a blatant and outright despicable assault on our freedom to choose. In June 2012 we sat with Steve Murphy for a good hour going over the pricing for our new Prius C. We went through the proposed Purchase Agreement line by line, item by item, declining the Rust Sealant, Fabric Protector, and Extended Warranty. The ONLY add-on we accepted was the Rust Protection. We knew the total cost for our car was going to be $25,896.75. But when Steve printed off the Purchase Agreement, out comes a price of $26,188.85! We looked at Steve and asked: "What's this?!?" He explained that we were being charged for O'Regan's Platinum Security Protection, it came with the car, it was mandatory, and we had to purchase it. We explained that we neither needed it nor did we want it, and we explained why. But 'ol Stevie-boy wasn't taking 'no' for an answer. Kinda like "take it or leave it" attitude. So we took it. But we didn't take it lying down. As soon as we got home we proceeded to post a blisteringly negative online review on this site, hoping only to warn all future vehicle buyers to be aware of O'Regan's shenanigans. But surprisingly, along comes an O'Regan 'gatekeeper' (your predecessor, perhaps, Ms. Johnston?) holding out an olive branch, wanting to make nice. We made nice alright.....we got our $292.10 back! So be aware fellow vehicle buyers; as O'Regan's continues down their unrelenting reckless road to riches at OUR expense, please join me in reminding them that we aren't going to take this crap. They might be selling vehicles but they're not the only ones. They might be servicing vehicles but they're not the only ones. Are we going to fork out an extra $368 now and an additional $69 every year just so a little yellow light doesn't come on during the winter months? Keep in mind, NONE of the other Toyota dealers in the Province will do this to us. We can go anywhere else in town & save a lot of money. And from now on, that's exactly what we plan to do.

August 27, 2013

This is the second vehicle I have bought from Cali Wagner and I hope she never retires! She is friendly, knowledgeable and will get you the best deal. There was no pressure, just methodical reasoning on wh More

by Glasstiger1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cali Wagner, Cali Wagner
February 27, 2013

her after sales service is very poor. she makes commitment that she has never met and when caught in a situation she would refuse to talk to us. More

by tom_decjr
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
gayle young
February 08, 2013

We had no idea how well our day would turn out when we drove in to look at the Highlander which we had coveted and wanted to own.We would like to thank Seun for allowing us to drive it and reaffirm that i More

by kim2268
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CODEY HEBB AND SEUN AKINDOJU
August 09, 2012

I visited the dealership today to get my car serviced and look at a new car. When I was in the show room I could not find a sales person on the floor. I asked the attendant if any sales people were availab More

by capergirl88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Internet that sits next to the RAV 4
March 22, 2012

This is the second used Toyota we have bought from Russell May and it keeps getting better. Great work Russell, Codey. We'll be back. More

by sultanzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell May and Codey Hebb
December 01, 2011

This is the fifth car we have bought from O'Regans and that in itself is an indication of our experience over the years. We can honestly say we have not had a complaint either about our cars or the staff More

by Trevor Townsend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Hawco
October 03, 2011

Very nice and clean, the staff was very friendly and eager to answer all my questions, The waiting room was very customer oriented and a very nice place to wait while getting our car serviced. I would More

by nikki64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All staff, Keith Pierce, Mark Tracey, Scott Wambolt, Will Butler, Larry Collings, Steve Collings, Jonathan Griggs, Jason Healey, Craig Hillier, John Francis MacNeil, Terrance Murphy, Brian Pickrem, Cali Wagner, Dan Wiswell, Leon Raskin
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