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Northway Ford Lincoln

Brantford, ON

4.8
1,583 Reviews

388 King George Rd

Brantford, ON

N3T 5L8

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1,583 Reviews of Northway Ford Lincoln

January 17, 2021

There are all great people very helpful and go the extra mile.!! Special thanks to Ashley for making it all happen and always answered all questions. Ps rob did a great job to cheers giys thanks again More

by jason.j.jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Farrington, Ashley Muscat
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

January 16, 2021

I worked with Ashley to purchase a truck. She visited with her manager to get approval and we made a deal. I provided my licence, organized payment and insurance. The next day Ashley emailed me to stat More

by Dave in NOTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Muscat
Jan 27, 2021 -

Northway Ford Lincoln responded

We sincerely apologize for this experience you have had Dave.. We take your feedback seriously. Our Customer Service Team would like to have the opportunity to investigate this and have a Manager address your concerns. Please email reviews@carnationcanada.com and use reference number N-219 Thank you.

Jan 27, 2021 -

Dave in NOTL responded

A sincere apology is nice, when it refers to an isolated event, related to a mistake being made. This website presents many such apologies from this dealer, so the sincerity is in doubt. What happened here is "Bad Faith", as practiced - probably in a routine manner, by Northway Ford. I was advised by the agent the decision to renege on this deal was taken by the Owner. Shame! The dealer called me and claimed that the agent and the manager were not authorized to make the deal. Seriously? What sort of nonsense is this? Throwing hard working people under the bus demonstrates Zero Integrity. I reported this shoddy business practice to Ford of Canada and I was advised that Ford of Canada does not hold its dealers accountable for their behaviour. Zero Code of Conduct? Nice.

January 16, 2021

Very happy with the purchase of my latest vehicle. I Very happy with the purchase of my latest vehicle. I had the pleasure of working with Ashley. She was professional and courteous while assisting More

by Tammy D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Muscat, Mya Gokani
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

January 09, 2021

I've purchased used car from this dealer and was surprised by professional, respectful and " no pressure" environment in this place. Stacey was my sales person. It was a pleasure to be serviced by More

by ajpszulc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stacey Cooke
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

January 05, 2021

Stacey was amazing to work with! He showed me how to use my FordPass and how the vehicle worked and when I came back he came out to greet me and asked how everything was going even before I came in. Excelle More

by Jf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Cooke
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

January 04, 2021

The sales rep and the managers were very professional and knowledgeable. Especially during Covid we felt the atmosphere and dealing with staff was very safe. Our Sales Rep Stacey Cooke made sure that everyt More

by wendy.neely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Cooke
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

January 01, 2021

$20 for a Lincoln Navigator! Amazing deals. 10/10. You $20 for a Lincoln Navigator! Amazing deals. 10/10. You won't find a deal like this anywhere else. Coming back for an '02 Civic for my wife in th More

by MarbleMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Farrington, Stacey Cooke, Chad Murphy, Ashley Muscat, Sean Coates, Aranjot Singh, Dustin Fenemore, Steve Pecsi
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review Marble Man!

December 31, 2020

I dealt with aran on the purchase of my first new vehicle and the experience was extremely easy and enjoyable. He wasn't pushy and super professional unlike some of the other dealerships I went to. I would r More

by SRahul Sidhu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aranjot Singh
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

December 21, 2020

I had a great experience with Northway Ford. Ashley was very helpful with getting me behind the wheel in the truck I have wanted for a very long time! I am very picky and had a lot of questions which were More

by darcylegere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Muscat, Mya Gokani
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

December 19, 2020

The staff are amazing especially Ashley who take care of us from the start of negotiation until the end. Bringing our new car to our home is very much appreciated. The best service we experienced, -Albert a More

by vhenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Muscat
May 26, 2021 -

Northway Ford Lincoln responded

Thank you for your five star review!

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