Northway Ford Lincoln

Fantastic service start to finish. Fantastic communication and well set expectations. This is my 4th truck from this dealership and it won't be my last. They've always taken care of me Fantastic communication and well set expectations. This is my 4th truck from this dealership and it won't be my last. They've always taken care of me and i'd recommend them to anyone. Stacey and the whole team are great at their job. More

I have purchased several vehicles through Stacey at Northway Ford and he has delivered exceptional service every time. I would highly recommend Stacey and his team at Northway Ford!!! Northway Ford and he has delivered exceptional service every time. I would highly recommend Stacey and his team at Northway Ford!!! More

We have been coming to Northway ever since they opened here. It's a great dealership with consistently good service. We have purchased 3 vehicles from Stacey Cooke with nothing but very positive experienc here. It's a great dealership with consistently good service. We have purchased 3 vehicles from Stacey Cooke with nothing but very positive experiences. Many thanks. More

Stacey was awesome, had all the details ready, and was very polite, thanks to Stacey and the staff I came in contact with. Would recommend the to anyone who asks me Dave Trendell very polite, thanks to Stacey and the staff I came in contact with. Would recommend the to anyone who asks me Dave Trendell More

Absolutely horrible experience from start to end. Northway Ford is clearly only in the business of making a sale, not making sure theirs clients are safe and happy. I purchased my car in December, Northway Ford is clearly only in the business of making a sale, not making sure theirs clients are safe and happy. I purchased my car in December, on the terms that the window tint and some scratches would be fixed, the "Sales Manager" agreed to the repairs. Picked up my car a week later - only thing that had been fixed was the tint, I had to sit around and wait for the to just glob some paint on the scratches after I had been rushed through paper work. I noticed the breaks weren't working right and there was an awful clucking coming from my back tires. After holidays and my family going through being sick with COVID, I had time to call Ford. They were great, said bring it in and we'll check it out. I said perfect, Ill get you to do my winter tires as well. They assured me there were no issues, brakes looked great, they did some rust cutting but there was lots of life left. Fast forward another month and my brakes are worse and the sound is only getting worse. I can barely stop and it sounds like my tires are going to fall off my car. I take it to another mechanic as Ford said all was good.... No, it wasn't "all good" I was missing the caliper pins and this has now caused damage to my shocks. Ford said bring it in - after they checked it out, they said they replaced the pin and all was well and for your trouble we will comp you an oil change.... I didn't even make it out of the parking lot. Can barely stop and sound is still there. Assist Manager Jerry says "I drove it for 10kms its fine, lets go for a ride." We didn't even make it out of the parking lot and Jerry said "oh that shouldn't sound like that, bring it back in" They didn't have a rental so I had to drive again with the sound and bad brakes until Friday (2days later) Brought it back in, they got me a rental - No one called me Friday, so by 4:30 I called to see what was going on... they said oh right, we had to replace the front brakes, they were cracked. Lets leave it til Monday" Picked it up Monday, Jerry said - there may be a sound for a few days but it will go away. The sound is still there, just as loud as before, my steering now tight, my alignment is off, my brakes still not working..... I've called and left messages... guess what no one has called me back.... shocker.. This car should have never passed a safety - they refuse to listen to my concerns when I come in, nothing has been fixed... Northway Ford are absolute crooks. More

Another great deal from Stacey. Been buying from him for 8 yrs now. Will buy from nobody else. Been buying from him for 8 yrs now. Will buy from nobody else. More

It was a great experience working with Stacey Cooke. He explained everything very clearly and helped us along the way as it was our first car. That's a good place to turn to if you need a car! He explained everything very clearly and helped us along the way as it was our first car. That's a good place to turn to if you need a car! More

Friendly, transparent and professional service. I was shopping for a used vehicle in a highly-stressed time of need. I'd searched the internet with a fine tooth comb but was very reluctant to rea I was shopping for a used vehicle in a highly-stressed time of need. I'd searched the internet with a fine tooth comb but was very reluctant to really get out there. I came across the ad for a used Kia Sportage and called. From the second Stacey picked up the phone I felt comfortable and at ease. That night I looked at the vehicle, took it for a test drive and then sat down with Stacey. It wasn't how I pictured purchasing a vehicle as we not only talked about the SUV and it's history, but shared personal stories as we chatted and had a few laughs. Overall, I felt in good hands; like I was being treated as one of the family and that I was making the right decision. Thank you Stacey and everyone at Northway Ford. I know I'll be happy for many years to come with my Kia! More

We had the pleasure of working with Chad Murphy when purchasing our new vehicle the other day. Not only was Chad professional he was prompt and courteous. He took care of us and walked us through the pr purchasing our new vehicle the other day. Not only was Chad professional he was prompt and courteous. He took care of us and walked us through the process every step of the way. We are thankful for Chad‘s professionalism and diligence. We will definitely be back for the customer service at Northway Ford. More

Stacey Cooke is by far my favorite salesman I've ever bought a car from. A slight communication error in the pickup time and he came in on his morning off to make sure he was there when we picked up the bought a car from. A slight communication error in the pickup time and he came in on his morning off to make sure he was there when we picked up the car. So easy to talk with and genuine. We'd buy from him again! Thank you Stacey! More