Northway Ford Lincoln

New Car Experience Picked up a new Explorer on a Friday night, that is what time was convenient for myself. Salesman was off that day, but knew I would be in at 7 p.m. Picked up a new Explorer on a Friday night, that is what time was convenient for myself. Salesman was off that day, but knew I would be in at 7 p.m. and said another salesman would assist. Signed the papers and Finance person gave plates to a green kid dressed like a wanna be salesman. Told him to bring the vehicle up. I was told vehicle had 27km on it, when finally got to a cold vehicle left in the dark and not running, i discovered it had 77km on it, not just a couple a km for a test. By the way, in service km still have not been updated. I ordered mats and snow tires, mats were shoved in back still in box. Snow were on but TPMS were not set, navigation was not working and said card was missing. Called back after traveling 4km from the dealer, no one left there that could assist me. Then I found out the wrong size tires were put on. When I finally cleared that up and came back in to get them swapped, it 2hr and 20 mins to do. At that time i noticed a door out of alignment and service guy told me I would have to come back and make an appointment as they had no body shop and could not fix. At any other dealership , this vehicle would have been left in a warm well lighted service bay to give a proper inspection prior to delivery. Seems picking up a $50k vehicle on a Friday night is a huge pain in the xxx for this dealership. More

not impressed was lied to about the gas mileage and couldn't even put a bed liner in so the truck doesn't look complete at all was lied to about the gas mileage and couldn't even put a bed liner in so the truck doesn't look complete at all More

Out of Town Purchase Cold call to Andrew Nogueira at Northway Ford from Kingston, Ontario looking for a 2015 Escape. Superb customer service, knowledge, and price. Whe Cold call to Andrew Nogueira at Northway Ford from Kingston, Ontario looking for a 2015 Escape. Superb customer service, knowledge, and price. When I picked up the car, both Andrew and Lori were friendly and extremely professional and accommodating. I definitely will talk to Andrew the next time I want a Ford or Lincoln. More

Top Notch Experience We have never dealt with Northway Ford but purchased a new 2014 Ford F150 XLT on Friday January 2nd. We picked up our vehicle to-day and very pleased We have never dealt with Northway Ford but purchased a new 2014 Ford F150 XLT on Friday January 2nd. We picked up our vehicle to-day and very pleased with the whole experience. Our sales rep was Chad Murphy and business manager Lori Wilson. They both made us feel very welcome, answered all our questions with courtesy and patience. Our experience was top notch and we would recommend both of these people when looking to purchase a used or new vehicle. Thanks Chad & Lori for all of your help. Les & Bev More

awesome truck buying experience Was the best and easiest truck buy experience i ever did. I would recommend this dealership to any one looking for a new or used vehicle! Was the best and easiest truck buy experience i ever did. I would recommend this dealership to any one looking for a new or used vehicle! More

Awesome Car Buying Expirence Saw the ad online for a 2010 Lincoln MKZ and went in and was met by Chris Lye. From then on everything was so easy. He helped us with all our question Saw the ad online for a 2010 Lincoln MKZ and went in and was met by Chris Lye. From then on everything was so easy. He helped us with all our questions and even helped us to get a lower price. Chris assisted us all the way until the car was delivered. This is the best dealership I went toand warranty was great, had to take it back for a light which was a no hassle expirence, met thes great guy John Hughes who took care of this. No regrets driving all the way from Brampton to this dealer. Will recommend everyone I know!!! More

Out of Town Deal I worked with Andrew over the phone to get the best price for a new 2015 Escape. Everyone was extremely friendly and knowledgeable. I would definitely I worked with Andrew over the phone to get the best price for a new 2015 Escape. Everyone was extremely friendly and knowledgeable. I would definitely use this dealer again, worth the 90 minute drive. More

Repeat Customers....And will keep Repeating! My wife and I have dealt with Northway Ford for several years now. And each time we come back to buy a new vehicle we are thoroughly impressed. Chri My wife and I have dealt with Northway Ford for several years now. And each time we come back to buy a new vehicle we are thoroughly impressed. Chris Birley helped me with the purchase and was very helpful. The entire team of Chris and manager Paul Tavernese and Elise Bradford made the whole experience of buying a new vehicle stress free and enjoyable. More

Buying an Escape Both John & Lori were pleasant to work with and very informative.We left in our new Escape feeling good! a good experience over all. Ian and Sandra Both John & Lori were pleasant to work with and very informative.We left in our new Escape feeling good! a good experience over all. Ian and Sandra Harvey. More

Excellent experience How 23 years can make such a difference buying a car from a new car dealer. This was painless and non stressful event. Chris Birley / Elsie Bradfor How 23 years can make such a difference buying a car from a new car dealer. This was painless and non stressful event. Chris Birley / Elsie Bradford / the parts staff / service were outstanding and I was amazed that in three days I had my new Flex on the road.. Chris and Elsie explained everything fully and in common language and they answered all my questions no matter how trivial they were. I would recommend Chris Birley for your next new car or truck and the whole team at Northway Ford. More