Northgate Chevrolet Buick GMC Ltd

Poor customer service experience We had disagreements over the negotiated price. Sales representative had a very quick temper when faced with the situation and felt offended too quick We had disagreements over the negotiated price. Sales representative had a very quick temper when faced with the situation and felt offended too quickly over the exposure of a disingenous statement. With very small exeptions, we felt our business as buyers (cash down) of an used vehicle was not valued. Escalation to management did not help; we do have to note that the manager displayed better customer service. Ended up purchasing a superior vehicle at the same price from a Toyota dealership. More

willing to work out a great deal My experience with Northgate was great. Both the sales consultant (Candace) and the manager (Jeff)were great to deal with as they were not pushy but w My experience with Northgate was great. Both the sales consultant (Candace) and the manager (Jeff)were great to deal with as they were not pushy but willing to work with me. Also they were straight and to the point and didn't play around. Both are very nice people and since I was an out of town customer, Jeff the sales manager even picked me up from the airport. Even sitting down with the finance staff was easy. They explained everything clearly and made sure I understood what was going on and what I was signing. Even after I had bought the vehicle Candace spent some time to make sure I was setup correctly with the infotainment system and knew how to use it. Best dealership I've dealt with. I would definitely recommend Northgate GMC. More

Out of town client As a first time out of town customer my experience was awesome , All of the negotiations were done buy email and Tony was very prompt in returning the As a first time out of town customer my experience was awesome , All of the negotiations were done buy email and Tony was very prompt in returning them, he also informed me of there out of town policy which included 1 night hotel room and so fuel this was" great" to say the least .Once down there and the deal was done Tony informed me of some apps to down load for my truck that I had no idea were available again awesome .Highly recommend Tony Di Pietro 10 out of 10 More

excellent service Bill took me straight to the vehicle that I enquired about, and was able to answer all my questions. He understood my experiences with past dealersh Bill took me straight to the vehicle that I enquired about, and was able to answer all my questions. He understood my experiences with past dealerships and was great to explain everything, there was no pressure and no stress. Bill made the whole process enjoyable. and went above and beyond for me. I highly recommend this dealership, I am sending family and friends here :) More

Fast and helpful Archie was very helpful with providing the information we needed as we moved toward a vehicle purchase. Once the deal was made, Northgate looked after Archie was very helpful with providing the information we needed as we moved toward a vehicle purchase. Once the deal was made, Northgate looked after the vehicle preparation and it was clean and ready to go when they said it would be. More

Great Service Amanda and the fine folks at Northgate Chevrolet were great to deal with when we were looking for a new vehicle. They made the experience relaxed and Amanda and the fine folks at Northgate Chevrolet were great to deal with when we were looking for a new vehicle. They made the experience relaxed and stress free! Thanks for the great service! More

Great Experience Super professional and friendly, drove away super pleased with the whole experience and purchase. Didn’t feel pressured at all and on my second visit, Super professional and friendly, drove away super pleased with the whole experience and purchase. Didn’t feel pressured at all and on my second visit, the truck was brought inside to the massive show room and I got to go through the entire vehicle comfortably while it was -20 outside. Would absolute Archie and Northgate to anyone. More

Highly Recomend (Jim McEwen) and all the staff at Northgate I found my overall buying experience to be a very pleasant one. Jim was very prompt and knowledgeable when answering all my questions. His zero pressu I found my overall buying experience to be a very pleasant one. Jim was very prompt and knowledgeable when answering all my questions. His zero pressure sales approach is one I have already recommend to others who have enquired as to where I purchased my new truck. In fact I was so satisfied with our dealings over the phone and internet test driving the vehicle was just a formality. More

Overall good I came from out of town and the vehicle wasn’t ready for me when I arrived, so I had to wait around for a little while which was a bit frustrating as I came from out of town and the vehicle wasn’t ready for me when I arrived, so I had to wait around for a little while which was a bit frustrating as I expected it to be ready. I gave 5 hours notice before arriving. The staff was apologetic in my situation and friendly.. More