North Bay Toyota

What time was my 3:45 appointment! Hey. I can't say too many bad things here because they do look after me and my truck because of past terrible experiences. It was waaay better than th Hey. I can't say too many bad things here because they do look after me and my truck because of past terrible experiences. It was waaay better than the last time when they forgot to bolt my transmission to the suspension. Another story. Much more disturbing. So thumbs up on improved customer service. So my experience this time was better than the last. I had booked a 3:45 appointment to code the tpms sensors into the on board computer. It is a 10 minute job that is billed for a 30 minute shop rate. I have my own tpms reader and programmer but Toyota builds a special snowflake of vehicle maintenance. I give it 3 stars because the shop moved my truck exactly 1 hour late to the maintenance floor. Of course I had my kid with me and promised him it would only be 30 minutes and he could hang with me. So when 50 minutes had rolled by without the truck making any progress he asked me "What time is you 3:45 appointment, dad?" Smart kid. I normally refuse to deal with a Toyota dealer for anything tire related because of their stranglehold on tpms coding and maintenance. My tire shop was frustrated because of the "toyota" factor and couldn't get the codes to work. It seems toyota corporate designs vehicles to need a dealer to code tire sensors to maximize profits. Most other brands of vehicles have smart computers that can sense a new sensor or a simple button to "learn" the new tpms sensors and plug them into the computer. Hey, even my daughters cell phone can find and learn a new wifi signal. However, besides being an hour late for the appointment and not being able to code it themselves, I did get my truck back this time without the rear axel coming unbolted. So the service was better than expected. Hats off to Jason and crew who reduced the price for me to encourage me to take their fix for the problem. They work hard and are under the influence or the absolute worst Toyota dealer ever. I hold Mr Falconi personally responsible for the lack of quality control in his shop. I feel his staff are trying their hardest to ballance their bosses cut corner wishes with real customer service. Staff 5 stars. Owner 1 star. Over all rating 3 stars because I didn't have to secure my transmission with a cargo strap to get me to a real and honest dealer again for the second time. More

Service Vehicle was serviced in a professional and timely manner. Staff were very courteous, friendly and explained all details of the invoice. I am a new T Vehicle was serviced in a professional and timely manner. Staff were very courteous, friendly and explained all details of the invoice. I am a new Toyota owner and am very impressed with North Bay Toyota!! More

New Tires Both parts and service departments went above and beyond to ensure my satisfaction. All aspects from purchase to install went off with timely professi Both parts and service departments went above and beyond to ensure my satisfaction. All aspects from purchase to install went off with timely professionalism. Look fwd to dealing with the team in the future. More

No time wasted Efficient service is key. Everything is ready when you pick up your car, no waiting for paperwork. A clean car, friendly staff and comfortable waiting Efficient service is key. Everything is ready when you pick up your car, no waiting for paperwork. A clean car, friendly staff and comfortable waiting room are nice touches. No surprises on the cost is appreciated as well. All around excellence. More

Customer focused business This dealership is set up to wow the customer. From the moment you pull in, to the moment you leave you are treated with care and attention. Such a This dealership is set up to wow the customer. From the moment you pull in, to the moment you leave you are treated with care and attention. Such a great place to have my car serviced. More

quality service At Northbay Toyota I received excellent service ,this is why I keep going to Northbay ,friendly atmosphere makes everyone happy ,this is the only plac At Northbay Toyota I received excellent service ,this is why I keep going to Northbay ,friendly atmosphere makes everyone happy ,this is the only place I would go to get a job well done .I have bought vehicle from Northbay every time I was greeted with outstanding respect People at Northbay are very considerate too ,they talk to you as if you were one family member I love TOYOTA Northbay because of these special qualities they have More

It’s service This was my first service for this vehicle. They were fast and very friendly staff. I really love the idea of the car wash. Thank you. This was my first service for this vehicle. They were fast and very friendly staff. I really love the idea of the car wash. Thank you. More

Job Completed. They didn't return my calls so it took time to get in. They cancelled on short notice and I needed to rebook. When I arrived they had only booked one They didn't return my calls so it took time to get in. They cancelled on short notice and I needed to rebook. When I arrived they had only booked one service I needed. Completed both at appt. upon request so I am satisfied. More

Service This was my first visit and I was made to feel very comfortable. When I went to pick my car up I was greeted by my name and really appreciated that. I This was my first visit and I was made to feel very comfortable. When I went to pick my car up I was greeted by my name and really appreciated that. I will definitely go back for services. More

Great Service I have been dealing with North Bay Toyota since 2002. I love my Camry (I'm on my 2nd one). The service has always been top notch and the staff frien I have been dealing with North Bay Toyota since 2002. I love my Camry (I'm on my 2nd one). The service has always been top notch and the staff friendly and courteous. More