Norden Volkswagen

This is the best dealership I've ever been to. Staff are awesome! Would recommend to anyone in the market! Staff are awesome! Would recommend to anyone in the market! More

Ryan was very easy and communication was excellent when I had my Tiguan serviced. The service manager, Lizzy is the best! Excellent customer service they always treat us very well! had my Tiguan serviced. The service manager, Lizzy is the best! Excellent customer service they always treat us very well! More

Awful dealership. Said they were going to get the car detailed before picking up as we bought a package for that but nothing was done at all. Would not buy from here a Said they were going to get the car detailed before picking up as we bought a package for that but nothing was done at all. Would not buy from here again. More

Damian was very helpful and knowledgeable with everything I needed and answered all my questions . Great customer service highly recommended Damian I needed and answered all my questions . Great customer service highly recommended Damian More

This dealership has the worst customer service I have ever experienced. Their business is willing to engage in fully fraudulent dealings. I would caution anyone considering dealing with them. ever experienced. Their business is willing to engage in fully fraudulent dealings. I would caution anyone considering dealing with them. More

50 minutes agoNew I am utterly disappointed with the car service I received from Norden Volkswagen. It was an absolute nightmare that left me regretting my decision to entrust my car to their care. First an service I received from Norden Volkswagen. It was an absolute nightmare that left me regretting my decision to entrust my car to their care. First and foremost, my car was returned to me with a deep scratch that clearly wasn't there when I dropped it off. I was assured by their staff that they would investigate the matter using their security cameras to determine how this happened. But guess what? Despite their promises, I never received a single call back regarding the investigation. It's as if they hoped I would just forget about it and move on. As if the scratch wasn't enough, the service also claimed to have fixed an issue with my car that never even existed. It's as if they were just trying to upsell unnecessary repairs to make a quick buck or it's just their incompetence. The lack of communication throughout this whole ordeal was mind-boggling. I had to continuously call them to get updates, only to be met with vague excuses and empty promises. It's clear that they have no respect for their customers' time and concerns. My car now looks worse than when I brought it in, and I'm left feeling taken advantage of and deeply unsatisfied. I strongly advise anyone considering using Norden Volkswagen to steer clear. Their lack of professionalism, poor communication, and questionable business practices have left me with a sour taste in my mouth. Save yourself the trouble and find a car service that actually values its customers and their vehicles. More

took my Tiguan here for an oil change. everyone was so kind to deal with. everyone was so kind to deal with. More

I had listed my atlas for sale privately, one of the sales reps reached out to me and made me a really good offer for the car. made selling my car so easy! sales reps reached out to me and made me a really good offer for the car. made selling my car so easy! More

Loyal VW buyers/ traders beware. 0/5 Would not recommend. Family and I have been devoted VW owners for over 10 years. Sold my old tiguan to the dealership with their intention to sel 0/5 Would not recommend. Family and I have been devoted VW owners for over 10 years. Sold my old tiguan to the dealership with their intention to sell to an interested 3rd party buyer. When 3rd party buyer backed out, the Sales Manager, Matt tried to dishonor the agreed amount on the Bill of Sale and say VW was in the right to breech contract because "no monetary transaction was yet made" this makes zero sense. He even have the audacity to offer "good news" that they found another buyer, but at a much lesser price than what the Bill of Sale was signed on. When there was mention of small claims court- this Sales Manager threatened that "VW is a big corporation and that they have lawyers on standby to fight this" What a joke of a car dealership and of a business. Needless to say- now a happy Audi owner. Poor and disappointing customer treatment VW Norden. More