Norden Volkswagen

1 STAR — Extremely Disappointing Experience at Norden Volkswagen If you’re considering buying a vehicle or having one serviced at Norden Volkswagen, do yourself a favour and think twice. My experience Volkswagen If you’re considering buying a vehicle or having one serviced at Norden Volkswagen, do yourself a favour and think twice. My experience with Norden has been extremely frustrating and has left me seriously questioning the accuracy and reliability of the service information associated with my vehicle. I recently brought my 2017 Volkswagen Tiguan to Norden for an oil leak and an oil change. During their inspection, I was told the timing cover/gasket was leaking and that the vehicle also had a damaged CV boot. The major concern is that the vehicle’s Carfax history contained service records indicating that timing cover/gasket work had previously been performed by Norden. I have since been told that the information was manually entered into the Carfax system and that it does not necessarily represent a complete manufacturer service record. That explanation does not make the situation any less concerning. If a dealership is entering service information that makes it appear that significant repairs were completed when they were not, customers have every right to question the accuracy of those records. Then, immediately after picking up my vehicle, I drove approximately 10 minutes before the check-engine light came on, with a P0327 knock sensor code. Norden's position was that this was an unrelated issue. Considering the timing of the failure immediately after the vehicle was in the shop, I believe that deserves a proper explanation rather than simply being dismissed as unrelated. I was also presented with a diagnostic charge that I strongly disagree with and do not believe I should be responsible for paying, given the circumstances. What bothers me most isn't simply that my vehicle has problems. Vehicles break. What matters is how a dealership handles problems when they arise. Between the questionable service-history information, the timing of the check-engine light after service, the diagnostic-fee dispute, and the overall handling of my concerns, my confidence in Norden Volkswagen has been completely destroyed. I am now taking the matter further with the appropriate parties, including AMVIC and Carfax Canada, so the service-history information and circumstances surrounding this vehicle can be properly reviewed. I would not recommend Norden Volkswagen based on my experience. When you're spending your hard-earned money on a vehicle and trusting a dealership to service it properly, you should be able to trust the information you're being given. Unfortunately, I no longer have that confidence in Norden Volkswagen More

Awesome dealership. treat costumers well and approachable and helpful staff.explain to you well about your car treat costumers well and approachable and helpful staff.explain to you well about your car More

When dealing with the salesman Ethan seffildeen he was efficient and very clear on what I was getting on the new car that I was purchasing… there were no surprises which I appreciated very much efficient and very clear on what I was getting on the new car that I was purchasing… there were no surprises which I appreciated very much More

Ethan Seif helped me find my dream car and I couldn’t be more happy. I was welcomed into the dealership with nothing but kindness and hospitality. Ethan helped me looked through a number of options before w more happy. I was welcomed into the dealership with nothing but kindness and hospitality. Ethan helped me looked through a number of options before we settled on the car for me. Thank you Ethan! More

Ethan Seif was great. Took care of my family and all our questions. I never felt rushed or pressured. Great process and great guy to deal with. Took care of my family and all our questions. I never felt rushed or pressured. Great process and great guy to deal with. More

Great service! Loved the experience and my new vehicle. Would highly recommend anyone looking for a new car to deal with Ethan Seif. Awesome customer service great Loved the experience and my new vehicle. Would highly recommend anyone looking for a new car to deal with Ethan Seif. Awesome customer service great amount of expertise. More

Damian was great to work with and answered all my questions. Definitely recommend! Go Norden V! questions. Definitely recommend! Go Norden V! More