Norden Volkswagen

Disgusting service Took my daughters Jetta in as the key got stuck in the ignition. The only way to switch car off was to pull the fuse, so we did and the car went in to Took my daughters Jetta in as the key got stuck in the ignition. The only way to switch car off was to pull the fuse, so we did and the car went in to limp mode. They sent me an estimate for nine thousand dollars saying it needed a tranny as it was making a noise, so we did some phoning around to ask people is this right. Bill from River City Motors said to get it towed to him so we did and he charged me 800 hundred dollars for a new ignition lock and 3 hours labour to recode the car. He said it was in limp mode and all is good. The dealer ship gave me to many excuses of why they did not look in to this and now I will not even send a wheel barrow to them to fix. More

WORST CUSTOMER SERVICE EVER! - BEWARE OF DYLAN FEIHLE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. BEWARE OF THE SALES MANAGER DYLAN. DO NOT BUY A VEHICLE FROM HERE UNLESS YOU WANT TO BE COERCED AND W WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. BEWARE OF THE SALES MANAGER DYLAN. DO NOT BUY A VEHICLE FROM HERE UNLESS YOU WANT TO BE COERCED AND WANT TO BE DISRESPECTED AND TREATED LIKE TRASH. ESPECIALLY FROM DYLAN.I initially saw a car I really liked on their website and contacted the Sales Manager DYLAN about it. We talked about it and we agreed on a price. A couple of days later, I got a day off work to drive up to Edmonton from Calgary (where I live) and when I arrived DYLAN mentioned that they had sold the car 15 mins before I arrived. And conveniently waited 3 hours after I drove up to tell me, in addition to me wasting an entire day of work. A couple of days later a salesman called me and said the car was still available and if I wanted it I could send a deposit and drive up AGAIN. So i paid the $500 deposit and drove up. When I got there and we talked about payment, I mentioned I would like to pay CASH because paying interest is against my religion and i do not want to finance the car. They said they understood. I was told this cannot be done because the dealership did not trust bank drafts due to some fraud that had occurred in the past. I understood and mentioned that a salesperson or DYLAN could accompany me to the bank and actually see the bank issuing the bank draft. They refused. Again pushing me towards financing the car. Then i made another suggestion. Accompany me to the bank, get the bank draft with me, KEEP THE CAR AND THE BANK DRAFT until the bank draft clears, then release the car to me. As annoying as that would be to drive up again, I was willing to do it because i did not want to enter a finance or pay interest due to religion. They even refused that option. By then their intention was clear, they were losing money on the car so they needed me to finance for them to make some money. While all of this was happening, i kept asking to talk to the sales manager, DYLAN. He sat behind a glass covered closed door staring at us, but refused to come out. Instead the poor salesman kept going back and forth trying to get out suggestions across. Eventually DYLAN told the salesman to tell us, if we don't want to finance we can leave the dealership and they DO NOT WANT TO SELL US THE CAR. ALL BECAUSE WE WERE AGAINST INTEREST AND WANTED TO PAY BY BANK DRAFT? This was by far the most disrespectful and poor treatment me and my wife ever received at any dealership we ever visited in our life!! And all this while refusing to come out of his office. Eventually we ended up buying the car, had to finance, and even then DYLAN refused to honor the price he quoted me the week before when I drove up and he actually increased the price. When i showed the salesman the text messages about DYLAN'S PRICE he said THAT WAS NOT DYLAN, even though the name DYLAN was in the messages and the number was DYLAN'S. I ended up paying the finance off the next day so the dealership made an extra $7.55 off of me. To summarize, this was the WORST customer service I ever experienced. All the disrespect came from the Sales Manager DYLAN. DO NOT BUY A VEHICLE FROM HERE UNLESS YOU WANT TO BE COERCED INTO FINANCING AND WANT TO BE DISRESPECTED AND TREATED LIKE TRASH. ESPECIALLY FROM DYLAN. More

Classic auto-dictatorship VW Recently purchased a used vehicle from Norden. Excited and enthused, dishonesty, old car sales techniques and rudeness is just not needed anymore. Th Recently purchased a used vehicle from Norden. Excited and enthused, dishonesty, old car sales techniques and rudeness is just not needed anymore. That being said, I will state that Anthony, the sales man who sold me my car appeared upfront and was nice to work with. Upon agreeing to purchase the vehicle, I asked if they could reduce the price by a few hundred dollars. I was told, by Tony that they blasted him for even asking, and said "No, it's full price. Buy it at that or don't." I understand not willing to budge on the price but to retort with this, it's absurd. Even to reduce it by 100$, you'd keep a customer happy and perhaps coming back for the next vehicle. Now working with the finance team and considering the warranty, it is all too typical that James purposely leaves out the key detail, the deductible which you have to pay to have your vehicle covered by warranty. Deductible 250$, which is a major concern in this economy. Understand that the companies make substantial financial gaines on these "extended warranties" and thus will do everything to sell them, including acting without character. After purchasing, now I learn of this deductible. It's just not needed to act like this. Now with my vehicle at home and having more time to look it over, the inspection that shows a perfectly working vehicle (which it may be) has little to no radiator fluid, windshield washer pump barely supplies liquid to window, and the air filter which is clean was filled with dog food. I don't get it. Professionalism missing at Norden. I understand that being the customer, I should have spent more time looking it over with a fine toothed comb to ensure everything was taken care of. I was too trusting. I am happy with my car still. However, I dislike dishonesty, being deceived and not showing the highest degree of professionalism and character. One may think after diesel gate, VW would be on their best behaviour. I will not go back for my next vehicle, and I have driven countless VW's. I'd rather spend more money and purchase from a trust worthy, ethical, professional and a character filled company. Proceed with caution if looking at new or used from Norden. More

Worse Experience ever Because if this dealership I have learned the need to always read anything document I'm signing properly before signing it. I was ripped off by them f Because if this dealership I have learned the need to always read anything document I'm signing properly before signing it. I was ripped off by them for thousands of dollars for add on to my purcase which turns out to be completely useless. The staff are rude, uncaring and unprofessional. Do not go there for anything and if you do be vigilant hyper-vigilant, bring in your lawyers, someone who is traineed to read fine prints and ask questions. Lastly do not buy extra warranties from them, they and the compnaies they work with do not honour any warranty product, it just a money grab for them. worst dealership ever. I have proof if you like contact me for more feedbacks More

Max is as slimy as a car salesman can be. Deal with Andrew in sales. Avoid max as he knows nothing about vw at all Andrew in sales. Avoid max as he knows nothing about vw at all More

Andrew Hamilton provided excellent, friendly and fast service and got us on the road quickly. I would highly recommend contacting Andrew for your future vehicle needs. service and got us on the road quickly. I would highly recommend contacting Andrew for your future vehicle needs. More

David Castillo is the man I called about a car, 2 days later I was driving it home. David made the process completely stress free, handling everything from beginning to end, of I called about a car, 2 days later I was driving it home. David made the process completely stress free, handling everything from beginning to end, oftentimes before I even asked. He was a dream. Getting things done and no pressure! More

I would never recommend anyone to this dealership ever. The most unprofessional place I’ve ever been in my life. My boyfriend, our son and I went into the dealership on monday to start looking into trading The most unprofessional place I’ve ever been in my life. My boyfriend, our son and I went into the dealership on monday to start looking into trading in our current vehicle for a used one. We picked out a few online but we’re told in person that bc of the value of my current car, we’d have to look at new models. So we test drove and fell in love with a car a little out of our price range, but “negotiated” with the sales manager and a salesman and decided that we would go for it given this better deal we managed to land. We signed a few pieces of paper, left a small deposit and went home. After spending the better part of a week going back and forth, trying at least five times to get a hold of Rob in finance, three credit checks to myself and three to my co signers, I finally got the good news! It was time to go sign the paper work for the car I picked out on Monday (which took four hours anyway). I arrived today with my 3 month old, my boyfriend and our consigner to be told that we were no longer getting the car that we were told we had picked out without putting 5K down. Instead of having literally anyone on the entire sales or finance team or in management call me at any point in the week to tell me, they waited until I had already confirmed that I was coming in to pick it up and trade in my old one. Really read the reviews, this place is AWFUL and dishonest. There are much better dealerships within a four block radius. I should mention that Liam (our salesmen) was the only good part of this experience as he the only kind and very professional one that I dealt with More

Save your time, money and sanity. My girlfriend and I came here to get a used car and trade in her current one. Worst mistake I’ve ever made with a vehicle. We were given the run around for a week after came here to get a used car and trade in her current one. Worst mistake I’ve ever made with a vehicle. We were given the run around for a week after leaving a deposit for a new car, given the ok from a salesman who said we had the approval. We went in and they tried to gouge us $5000. No one in the week that it took to get anything done called us to tell us that we would require a large down payment. You’re better off going to literally any other dealership in the city. Unless this place of your absolute last option and they’re giving away free cars, go elsewhere. More

The whole process was pleasurable The whole process of trading in our vehicle and purchasing our new vehicle was non-stressful. From our dealings with our sales person Max, to the sale The whole process of trading in our vehicle and purchasing our new vehicle was non-stressful. From our dealings with our sales person Max, to the sales manager we never felt pressured into any decision. Max was very knowledgeable and a pleasure to work with from start to finish. Drove off in our new Tiguan, very satisfied with the whole experience. Would definitely recommend this dealership. More