Norden Volkswagen
Edmonton, AB
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We just bought our 2 new 2024 Taos vehicles from Tony Surrendi at Norden Volkswagen and we had exceptional service! Tony was personable and did not pressure us for the sale. From start to finish, all of Surrendi at Norden Volkswagen and we had exceptional service! Tony was personable and did not pressure us for the sale. From start to finish, all of the staff were extremely helpful, knowledgeable, and they worked with us to come up with the best deals. We will definitely be back in a few years when we trade in our vehicles again! Tony - thank you for being the BEST salesman and being attentive to even the small details of changing the inside ambient lights to purple for our daughter! More
I bought my vehicle from this dealer six months ago, but after I bought it, I noticed a few black spots on the front of the vehicle due to a factory defect, so when I went to the dealer again, the dealer ma after I bought it, I noticed a few black spots on the front of the vehicle due to a factory defect, so when I went to the dealer again, the dealer manager said that he could not help you in any way, and when I bought the vehicle, I was told that oil maintenance was free for a year, but then they said that there was no such thing. More
Great service department. Service advisor Richard is excellent. He had to let me know that my windshield could not be replaced when it had been scheduled. This was not his fau Service advisor Richard is excellent. He had to let me know that my windshield could not be replaced when it had been scheduled. This was not his fault and he handled it very well. More
Mike from finance was amazing, dedicated, known what he is doing, helpful, he fixed others mistakes, good asset for Norden, thanks Mike for all the support you provided, thanks Mike for being helpful, wish is doing, helpful, he fixed others mistakes, good asset for Norden, thanks Mike for all the support you provided, thanks Mike for being helpful, wish you all the best. Thanks for Damian from sales as well. More
They treat you like dirt if you are trying to purchase a used car. They don’t want to give you the time of day. I had spoken to a sells man at this dealership and told him my exact price point for biweekly/ used car. They don’t want to give you the time of day. I had spoken to a sells man at this dealership and told him my exact price point for biweekly/monthly payments. He assured me we would be able to do that. I had gotten to the dealership to see the car and talk numbers. I was then faced with Matt Cavanagh who was saying my budget was not doable for any type of vehicle. He was wanting double my monthly budget. Was asking why I can’t work with him and put any type of money down towards the car. He then was questioning my family member on why they will no co-sign with me for this car. We had told me we were not interested as I do not want to be paying $300 a month for a car less then 10k. He then asked me how I am going to get to work and drive around. Completely unprofessional, avoid this dealership if possible. More
AWESOME pretty much says it all! ! Josh Amyotte our salesman, Emily and Derek in finance ... awesome. We were treated with such respect and patience. They took the time to explain t ! Josh Amyotte our salesman, Emily and Derek in finance ... awesome. We were treated with such respect and patience. They took the time to explain things, even when I think I asked the same question numerous times. I have never been a big fan of dealerships or car salesman in the past, but Norden exceeded my expectations. I can't thank them enough for everything they did for us and I look forward to returning for service and maybe just a visit. I will absolutely without hesitation recommend them to others. More