Norden Volkswagen

Great service great staff knowledgeable , took time to explain what was going to be done with my car..very happy will be back. explain what was going to be done with my car..very happy will be back. More

Working with the folks at Norden VW has been a fantastic experience. Everything from sales to service is top notch! experience. Everything from sales to service is top notch! More

AI must be writing these positive reviews, or perhaps Norden are bribing people to write them. My experience was awful. I would put zero stars if I could. The Norden sales team wasted my time to no en Norden are bribing people to write them. My experience was awful. I would put zero stars if I could. The Norden sales team wasted my time to no end and were anything but pleasant to deal with. I couldn’t get a direct answer on very basic questions such as “Can you please confirm the Gray ID4 xxxxxxAWD on your website is in stock. If so, can you please confirm the KMs?” I expected a simple answer but they just couldn’t do it, even after multiple attempts. To get pricing on the ID4 was another long-winded, annoying adventure. Seriously – bring a Risk board so you can play a full game with your friends and family while the hours of your life slip away. You’ll need to entertain yourself for sadly a lot of time as they waste. I don’t know if it’s a sleezy sales tactic or what. One day after much of our Saturday was wasted, my wife, son and I just left. It was awful. I will also say, the team is not trained on the EV lineup. They have no idea about battery capacity, HP/tourque, the tech or how it stacks up against the competition. After getting annoyed at the lack of competence and respect for my time, I ditched Norden and went to West Edmonton Volkswagon. I wouldn’t recommend this place to anybody. I escalated these (and other) issues to VW of Canada. They said they’d provide the dealership feedback but I don’t expect anything will change. Absolutely do not recommend More

Service department is excellent. I have been a customer for almost 20 year's. I always deal with Richard Mason who ensures my vehicles are serviced Properly! He is wonderful to work I have been a customer for almost 20 year's. I always deal with Richard Mason who ensures my vehicles are serviced Properly! He is wonderful to work with and I highly recommend him. More

Very informative and friendly staff…great customer service. Would highly recommend to family and friends. service. Would highly recommend to family and friends. More

Brought my VW golf in for factory recall at 10:30 am, only promise was it would be done by 5;00pm. Sent a text it was ready at 3:00pm for pickup. No complaints re time in and out. Excellent shuttle drive only promise was it would be done by 5;00pm. Sent a text it was ready at 3:00pm for pickup. No complaints re time in and out. Excellent shuttle driver, shout out to him in often thankless job! More

Great experience dealing with Brian at Norden while looking for a SUV. He was very patient and never once pressured me to make a decision until I was ready. The experience from start to finish includin looking for a SUV. He was very patient and never once pressured me to make a decision until I was ready. The experience from start to finish including dealing with Marco (sales management) and Emily (finance) was professional and top notch! Would highly recommend dealing with Brian at Norden when shopping for your next vehicle. More

Great service! Eddie has been very helpful and makes my experience very smooth and simple. Eddie has been very helpful and makes my experience very smooth and simple. More

We just bought our 2 new 2024 Taos vehicles from Tony Surrendi at Norden Volkswagen and we had exceptional service! Tony was personable and did not pressure us for the sale. From start to finish, all of Surrendi at Norden Volkswagen and we had exceptional service! Tony was personable and did not pressure us for the sale. From start to finish, all of the staff were extremely helpful, knowledgeable, and they worked with us to come up with the best deals. We will definitely be back in a few years when we trade in our vehicles again! Tony - thank you for being the BEST salesman and being attentive to even the small details of changing the inside ambient lights to purple for our daughter! More

I bought my vehicle from this dealer six months ago, but after I bought it, I noticed a few black spots on the front of the vehicle due to a factory defect, so when I went to the dealer again, the dealer ma after I bought it, I noticed a few black spots on the front of the vehicle due to a factory defect, so when I went to the dealer again, the dealer manager said that he could not help you in any way, and when I bought the vehicle, I was told that oil maintenance was free for a year, but then they said that there was no such thing. More