Mountain Hyundai

This is my fourth service visit to Mountain Hyundai for my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manag my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manager, Pat McGrath. I asked when my service would be complete and Pat gave me an answer that it takes 3 hours to do an oil change and coolant flush. Really? Well the garage closes at 5pm. Who would give out an appointment and not leave enough time for the work. The service department appeared to be extremely busy and they had clearly overbooked customers for the day. I believe I was fed a lie in order to cover this up. No way an oil change and coolant flush takes 3 hours! My car didn't make it into the service bay till after 3pm. After the appointment I was looking at my inspection form I noticed an issue with the battery check. They wrote down the incorrect CCA factory spec for my battery. After a little research on Hyundai service methods, it turns out that this factory CCA spec is used when testing the battery for its current CCA rating. So the results were inaccurate. I received a request for feedback from Mountain Hyundai so I provided these findings to Pat. Two weeks had passed from the original service date till I heard back. He "stood by" the tech and said he spoke with the person who serviced the Sonata. They admitted to rushing through the paperwork but didn't rush the work on the car. Well this was 2 weeks after the actual service appointment. Who would remember the oil change they did 2 weeks ago? Its a Sonata at a Hyundai dealership. No reason for this to stand out. I have what's documented and that shows sloppy work. I realize this is only a small issue. A simple apology would've sufficed but that didn't occur. The phony explanations and the attitude towards customer service is what concerns me the most. If this is how the service department behaves with a little issue, I'm afraid what would happen if the stakes were raised. More

Total ripoff, do not service your car here. Service desk has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service yo has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service you don't need. I will never buy another Hyundai again. Might be alittle cheaper to buy, but cost twice as much to maintain. More