Motor City Chrysler

Bad customer service by managers I went in with my kids to buy a Jeep, had a good experience with the sales person, her name was Randi Soulliere, she helped us out, went for a test dr I went in with my kids to buy a Jeep, had a good experience with the sales person, her name was Randi Soulliere, she helped us out, went for a test drive and decided to lease the car, was suggested to get a coverage for excess wear and tear, was given a quote and what it would cover. When we actually went to finalize the deal the business manager quoted verbally that excessive mileage of 10K is covered so signed yes. When came home got a call saying am sorry the mileage coverage is 5K, so decided to go and talk with sales manager and find out what exactly was covered, the sales manager did not acknowledge my presence in his office did not offer me a seat and just started asking me questions as if I was lying or something, when I informed him of the facts, I was told that no extra mileage is covered , when asked then how could his business manager offer it the answer was I don't know. The conversation was on the border of being rude. I would definately not recommend any one to buy from them if you want to please research every thing. More

Amazing! Always helpful I was referred here as many other people have been! And I was very happy with my experience and happy with the purchase I made! I will be recommending I was referred here as many other people have been! And I was very happy with my experience and happy with the purchase I made! I will be recommending to friends and family! More

"Above and Beyond" Thanks again Jarrod for the extra effort you put into locating that perfect "blue" Ram with all the options that I wanted! I'll be sure to recommend y Thanks again Jarrod for the extra effort you put into locating that perfect "blue" Ram with all the options that I wanted! I'll be sure to recommend you to friends and family looking to buy a new vehicle. You were very professional and accommodating. It's obvious that customer satisfaction is at the top of your list! More

Great Experience We have dealt with this dealership for 30 yrs. The main reason we stay is our sales person Wayne Rogers. He is a pleasure to deal with and takes very We have dealt with this dealership for 30 yrs. The main reason we stay is our sales person Wayne Rogers. He is a pleasure to deal with and takes very good care of his customers, at the time of the sale and for years afterwards. Thanks again Wayne for a great experience. The finance person was Ruby Hupalo. It was our first time dealing with her. She was helpful and efficient and very friendly. More

Service I had another appointment so they fast tracked me so I was in and out in an hour. Great friendly service Kim. Thank You So Much I had another appointment so they fast tracked me so I was in and out in an hour. Great friendly service Kim. Thank You So Much More

Great experience Friendly sales team. This was the second vehicle I purchased with Jarrod's assistance. I have been with the same dealership for the last 12 years. Friendly sales team. This was the second vehicle I purchased with Jarrod's assistance. I have been with the same dealership for the last 12 years. More

Helpful & Efficient This was my first time purchasing a brand new vehicle, which meant I was quite overwhelmed and had MANY questions. Wayne took the time to make sure al This was my first time purchasing a brand new vehicle, which meant I was quite overwhelmed and had MANY questions. Wayne took the time to make sure all of my questions were answered thoroughly, he was extremely patient and helpful throughout this entire process. Highly recommend! More

Always great when I deal with Rony!!! I have been dealing with this dealership the last 20 plus years and have seen many changes thru the years...some good...some not so good...the service I have been dealing with this dealership the last 20 plus years and have seen many changes thru the years...some good...some not so good...the service I got was up and down...there are only certain people that I will deal with that keep me coming back because they will go above and beyond for me and will actually listen to my concerns...as I have purchased 5 vehicles with them over these years....Rony is my sales guy and I will stick with him as long as he is in the business...there are also a few more that I would love to mention there names if I remembered...Kim that works in oil changes...a couple of the service advisors...Tom that does the shuttle...these people have been there for years and their service has been greatly appreciated!!! I find my overall experiance.. friendliness...quality of work excellent only when I am dealing with certain people... More

Effiiciency Efficient there when I need them and not a high cost. I would highly recommend going here for your automobile needs and guarantee you will not be disa Efficient there when I need them and not a high cost. I would highly recommend going here for your automobile needs and guarantee you will not be disappointed. More

Over and above! Kim went over and above to find the start button for my truck at another dealership instead of me having to wait another two weeks for the part to be Kim went over and above to find the start button for my truck at another dealership instead of me having to wait another two weeks for the part to be ordered OR for me to drive my truck with the issues I was having with it. Very pleasant and understanding!! Thanks Kim :) More