Motor City Chrysler

Thanks so Much! We really appreciate the time and service that we received from Wayne St Louis on the purchase of our new Grand Caravan. Also, Ruby Hupalo was very h We really appreciate the time and service that we received from Wayne St Louis on the purchase of our new Grand Caravan. Also, Ruby Hupalo was very helpful on the financing end. Great Service from both employees. More

New Ram 1500 truck purchase Last week I visited motorcity looking at a used truck. Rick was helpful in crunching numbers and sharing inventory so I could make a comfortable purch Last week I visited motorcity looking at a used truck. Rick was helpful in crunching numbers and sharing inventory so I could make a comfortable purchase that fit my budget. As a women shopping alone and as a return customer, I felt confident and comfortable that Rick would get the best available deal for me. More

fab service AGAIN! Rick McKinney My husband and I have purchased many new cars from Rick McKinney of Motor City Chrysler . Recently we walked into the showroom and my eyes went righ My husband and I have purchased many new cars from Rick McKinney of Motor City Chrysler . Recently we walked into the showroom and my eyes went right to the bright red fully loaded 2017 Journey..........Thanks to Rick McKinney's experience and knowledge he guided us right back to that bright red beauty. I love it! Smooth ride and all the bells and whistles...........great deal Rick! Dale and Heidi Devine More

Awesome We are so pleased with the treatment we received from Rick Mckinney at Motor City Chrysler. We are from Guelph, but travelled all the way to Windsor t We are so pleased with the treatment we received from Rick Mckinney at Motor City Chrysler. We are from Guelph, but travelled all the way to Windsor to buy our truck. Everyone we dealt with were courteous, professional and friendly. The dealership went out of their way to accommodate us. Thanks again. Look forward to buying another vehicle from them. Vicki and Mike Lusignan More

Matchmaker Found my dream truck. The employees helped me through the whole way and made me very comfortable with my purchase after everything was said and done. Found my dream truck. The employees helped me through the whole way and made me very comfortable with my purchase after everything was said and done. Will be dealing with them in the future. More

We had a good experience Good service and happy with everything with our vehicle. The only thing we would complain about is the phone service. We tried to call multiple times Good service and happy with everything with our vehicle. The only thing we would complain about is the phone service. We tried to call multiple times to set a date for pickup (because no one called us on the Monday like they had said they would) but we would just get voicemails and no call back. We understand things get busy but that just didn't seem very professional. More

Awesome Buying Experience At Motor City Chrysler you can expect nothing but the very best in customer service. The staff are courteous, friendly and very knowledgeable in thei At Motor City Chrysler you can expect nothing but the very best in customer service. The staff are courteous, friendly and very knowledgeable in their work. They all put the customer's needs first. Wayne Rogers went above and beyond the call of duty. He is patient and understanding of all concerns and needs of his customers. Bill Echlin was also very understanding and committed to making sure that the financing was taken care of and that my understanding and needs were met. I will, without hesitation, recommend Motor City Chrysler to all of my family and friends. Thank you to all that made my purchasing experience a pleasant one. Shari Shuttleworth More

Great no pressure experience We told them what we wanted and they found it... and some! Staff was very friendly without pressuring us to buy. glad we went there. We told them what we wanted and they found it... and some! Staff was very friendly without pressuring us to buy. glad we went there. More

Excellent Buying Experience I have purchased my last two vehicles from this dealership and both times it has been an excellent experience. I was very happy with the manner in wh I have purchased my last two vehicles from this dealership and both times it has been an excellent experience. I was very happy with the manner in which I was treated, especially the fact that while I waited I was greeted by each person who passed me by. Wayne was very patient and thorough with me and took the time to explain each detail. His professionalism stood out. I would highly recommend this dealership, I have been to others in the area and outside and have yet to experience near the same service. More

Very poor customer service The following will be the reason for my poor review... I made an appointment to have three things done: 1. To have the recall needed for my Jeep rep The following will be the reason for my poor review... I made an appointment to have three things done: 1. To have the recall needed for my Jeep repaired (Free of charge to me) 2. To have them fix some anchors on the back seat that they accidentally broke last time they were servicing my car (Free of charge to me) 3. My first oil change for my brand new Jeep (First 5 oil changes were suppose to be free of charge as per the agreement with my sales person) I called the day before my appointment to clarify a few things, left a message and nobody every called me back. Therefore I just took a chance and went in that night to drop my car off my Jeep and I confirmed with the lady at the desk that I would not be charged for anything that was being done. She stated that she did not see free oil changes on my file, ( I was told when I bought my car they would be in my file) however she wrote a note in my file saying that they were going to confirm with my salesman Ronnie. The next day on my way to work I went to pick up my Jeep and of course they tried to charge me for the oil change despite the note that was in my file. As it was after hours and I believe the managers were gone at that time she let me go without paying. However now I'm sure I'm going to have this same problem the next 4 times I go for the rest of my oil changes. The next day I noticed this "Lock I.D. Card" piece of paper with a large bolt type thing attached to it was in my cupholder. Nobody told me what this was or what it was for. There are instructions on it to mail it in somewhere in case I need a new key or lock however I have no idea what it is and honestly it looks like something that could have been left in my car by mistake by the service workers as they did not mention it to me at all and seems like something the dealership should deal with. It was the weekend when I found this so I called the dealership on Monday to inquire about it and was transferred to the service person Bobby's phone I believe. No answer, left a message. It is now Wednesday night and I have not received a call back. I also tried calling again later that day again with no response. However I did receive an email saying I missed my appointment....not sure why. Getting frustrated now, I decided to contact the service manager. As it was just after 5pm on Monday I left the service manager a voicemail to please call me back as I am disappointed in the service I received and still have questions regarding the lock ID card and the oil changes. It is now Wednesday night and I have not even received a phone call back from her either. Overall I think the dealership should at a bare minimum give it's customers the courtesy of calling them back when messages are left. And if the lock ID card was in fact meant to be left in my car it would have been helpful for the service person to notify me and give an explanation rather than just leaving it in my cupholder for me to find on my own. I'm not sure if or when I'll be getting a call back from the dealership, but maybe if they see this review they will take their customers calls more seriously. I won't be contacting them again until my next oil change is due and then i'll have to try to ensure they keep up their end of the free oil changes I was suppose to receive. For the lack of support and service I received as explained above I would not recommend this dealership. More