Merlin Ford Lincoln

I am not happy at all with how I’ve been treated after purchasing a brand new vehicle. The all weather mats that I paid for were missing upon delivery of the vehicle. There was also a large scratch on the purchasing a brand new vehicle. The all weather mats that I paid for were missing upon delivery of the vehicle. There was also a large scratch on the center console cover. I messaged both finance and sales about this. I had to order another set of mats from a local Ford dealership, pay for them again, and send an invoice to Merlin. Response time has been extremely slow. I feel brushed off, as I’m having to chase people for answers. No response as to how I’m receiving payment, or what is going to be done about this large scratch. I also discovered that finance made an error in the payment schedule, with first payment coming out on a random Thursday, when I requested Friday. I did not catch this in the final paperwork unfortunately, but that error from finance has now caused extra interest on the payment in order to get back to the payment schedule I had originally requested. I have been patient and given people the benefit of the doubt, however the way I am being brushed off as a nuisance after purchasing a new vehicle, and the lack of urgency to correct mistakes they made, is unacceptable. I would expect more as a customer. Perhaps it is buyer beware of purchasing vehicles online/over phone. More

Great service from a friendly staff that answered all our questions. We really like buying from Merlin. questions. We really like buying from Merlin. More

The only thing that went properly was the negotiation and sale of the vehicle. Extremely poor communication within the business led to us taking the vehicle home before mechanical repairs, undercoating, and sale of the vehicle. Extremely poor communication within the business led to us taking the vehicle home before mechanical repairs, undercoating, and seat treatments were even completed. I had to inform the dealership that they didn’t complete this work even though we were told it was ready. The used car manager offered us oil changes for our troubles…. I would recommend anyone who doesn’t want to waste their own time due to people being incompetent to look elsewhere. The Go Auto purchase of Merlin Ford has ruined this dealership in my opinion. More

Wonderful experience! Quick, easy, negotiable, friendly, helpful, responsive, and reasonably priced. 10/10 will shop again! Josiah is a great salesman. Quick, easy, negotiable, friendly, helpful, responsive, and reasonably priced. 10/10 will shop again! Josiah is a great salesman. More

The team went the extra mile to ensure I was informed during the process and ensured my purchase was an enjoyable experience during the process and ensured my purchase was an enjoyable experience More

Great dealership to deal with, Koodos to Ron & Tim doing a fantastic job and everybody else within the company a fantastic job and everybody else within the company More

Did what they said they would do and made the transaction very easy and comfortable very easy and comfortable More

The sales and finance teams made the process of buying a new vehicle very easy. new vehicle very easy. More

Good price negotiation, answered all my questions and provided additional options that related to my concerns. provided additional options that related to my concerns. More

Such a great experience at Merlin. Jayson went out of his way to make it easy for me with my busy schedule. Truly was VIP treatment. Thank you. Jayson went out of his way to make it easy for me with my busy schedule. Truly was VIP treatment. Thank you. More