Mercedes-Benz of Durham

Request for Battery Diagnosis and Review – 2023 Mercedes-Benz GLC 300 Dear Mercedes-Benz Service Team, I am requesting a review of the 12 V battery issue with my 2023 Mercedes-Benz GLC 300. Mercedes-Benz GLC 300 Dear Mercedes-Benz Service Team, I am requesting a review of the 12 V battery issue with my 2023 Mercedes-Benz GLC 300. I purchased this vehicle new in September 2023, and it currently has approximately 7,100 km. The vehicle is driven less frequently than average and may sit for extended periods while I am travelling. Recently, a yellow engine warning light appeared, which caused me to bring my vehicle in earlier than my scheduled annual maintenance appointment. By the time I drove the vehicle to the dealership, the warning light had turned off. I was advised that the issue was related to the 12 V battery being critically low. The battery was recharged by Mercedes-Benz, and I was charged approximately $400 ($200 for charging and $200 for service). I was advised that the charging process took a long time, but I was not provided with a battery health report or confirmation that the battery had passed or failed a diagnostic test. On the same day, I purchased the Mercedes-Benz battery maintainer based on your recommendation. When I connected it a few days later, the battery was already showing approximately half charge, and by the end of that day I received another “12 V battery critically low” message. I returned to Mercedes-Benz with the maintainer and was advised that the battery was defective and required replacement, and that the maintainer is only designed to maintain a battery and not charge a low battery. I understand that infrequent driving can contribute to battery discharge. However, given that this is a 2023 vehicle with only 7,100 km, I would appreciate a complete review and supporting documentation regarding the condition of the battery. I respectfully request: A copy of the battery diagnostic test results, including: State of Health (SOH) State of Charge (SOC) Battery capacity/load test results Confirmation of whether the battery failed testing or was only found to be discharged. Confirmation that the vehicle has been checked for any abnormal battery drain while parked. An explanation of why the battery was determined to require replacement after being recharged by Mercedes-Benz only days earlier. My intention is not to dispute that a vehicle with limited use may require additional battery maintenance. I simply want to ensure that the correct diagnosis has been made and that any possible battery defect or vehicle-related drain issue has been ruled out. I appreciate your assistance and look forward to receiving the diagnostic information and your recommendations. TH More

I recently bought a beautiful SUV from Kashif Babar from Durham Mercedes-Benz. I was incredibly happy to work with him. Kashif is absolutely patient and he explained every details of the vehicle I bought. Durham Mercedes-Benz. I was incredibly happy to work with him. Kashif is absolutely patient and he explained every details of the vehicle I bought. He patiently answered all of my questions and he was very knowledgeable about the latest vehicle models. Kashif and the entire team members are friendly and we are enjoying our new members in our family!!! More

On one of the colder days this year, jan 22 2025, My GLC300 2023 battery failed and left me stranded more than an hour while I waited for a boost. I got the car in the Durham location mid Feb for exami GLC300 2023 battery failed and left me stranded more than an hour while I waited for a boost. I got the car in the Durham location mid Feb for examination. Unfortunately, even though the battery had failed and I get random battery warnings on the dash, service claimed all tests are clear and battery is fine!?!? Neither Mercedes durham nor the online customer service had an explanation as to why the battery failed. I was told in a very totalitarian way by multiple customer service agents that “our decision is final” and I should drive around town to other dealers to get a 2nd opinion. Very poor service and even poorer outcome. I am forced to accept a battery that failed on a cold day, when car batteries are crucial in our cold climate. I am not sure why the durham dealership and customer service agents cheapened out refusing to replace a failed battery under warranty. Over such an inexpensive issues but crucial component, it seemed like everyone at Mercedes was on high alert NOT to help. Totally Lost my confidence in the brand. More

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visi GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years. More

Poor communication. All departments disconnected. Unable to contact service advisors. Return calls from advisors are never prompt. Dealership protocols change on every v All departments disconnected. Unable to contact service advisors. Return calls from advisors are never prompt. Dealership protocols change on every visit. More

Great customer service at this location. Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally! Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally! More

Zeeshan was amazing. He helped set up Bluetooth and the Mercedes App. He taught us about our vehicle. He helped set up Bluetooth and the Mercedes App. He taught us about our vehicle. More

Had a positive and smooth experience working with Chris Stehr as our advisor when we were looking for a vehicle. Even more impressive was the level of care he continued to provide including weeks after the Stehr as our advisor when we were looking for a vehicle. Even more impressive was the level of care he continued to provide including weeks after the sale was complete. More

Had a great experience at Mercedes Benz Durham service department. Matt my service advisor was attentive, professional and informative. My car was returned like new, the visit went smoothly exceeded my ex department. Matt my service advisor was attentive, professional and informative. My car was returned like new, the visit went smoothly exceeded my expectations! Thanks Matt! More

Mercedes Benz Durham is excellent in all aspects. Our experience with purchasing our AMG with Zeeshan in sales was exceptional. Honest, fair, professional and diligent. We highly recommend this deale Our experience with purchasing our AMG with Zeeshan in sales was exceptional. Honest, fair, professional and diligent. We highly recommend this dealership also because our pre-owned vehicle was reconditioned to new and was detailed beautifully. More