Mercedes-Benz of Durham

I have had the pleasure and good fortune in dealing with Kashif for many years, this is my 3rd buy from him and he has always pointed in the right direction and listened to what I wanted finding the best so Kashif for many years, this is my 3rd buy from him and he has always pointed in the right direction and listened to what I wanted finding the best solutions and deals for me. I recommend him to anyone 100%. I have put my friends and family on to him. The whole at staff at the Durham dealership has been fantastic over the years that I have been dealing with them from purchase to after purchase service. Venosh More

I had issues with my battery but my issues were all resolved. I am satisfied with the service provided Thank you resolved. I am satisfied with the service provided Thank you More

I recently bought a beautiful SUV from Kashif Babar from Durham Mercedes-Benz. I was incredibly happy to work with him. Kashif is absolutely patient and he explained every details of the vehicle I bought. Durham Mercedes-Benz. I was incredibly happy to work with him. Kashif is absolutely patient and he explained every details of the vehicle I bought. He patiently answered all of my questions and he was very knowledgeable about the latest vehicle models. Kashif and the entire team members are friendly and we are enjoying our new members in our family!!! More

On one of the colder days this year, jan 22 2025, My GLC300 2023 battery failed and left me stranded more than an hour while I waited for a boost. I got the car in the Durham location mid Feb for exami GLC300 2023 battery failed and left me stranded more than an hour while I waited for a boost. I got the car in the Durham location mid Feb for examination. Unfortunately, even though the battery had failed and I get random battery warnings on the dash, service claimed all tests are clear and battery is fine!?!? Neither Mercedes durham nor the online customer service had an explanation as to why the battery failed. I was told in a very totalitarian way by multiple customer service agents that “our decision is final” and I should drive around town to other dealers to get a 2nd opinion. Very poor service and even poorer outcome. I am forced to accept a battery that failed on a cold day, when car batteries are crucial in our cold climate. I am not sure why the durham dealership and customer service agents cheapened out refusing to replace a failed battery under warranty. Over such an inexpensive issues but crucial component, it seemed like everyone at Mercedes was on high alert NOT to help. Totally Lost my confidence in the brand. More

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visi GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years. More

Poor communication. All departments disconnected. Unable to contact service advisors. Return calls from advisors are never prompt. Dealership protocols change on every v All departments disconnected. Unable to contact service advisors. Return calls from advisors are never prompt. Dealership protocols change on every visit. More

Great customer service at this location. Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally! Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally! More

Zeeshan was amazing. He helped set up Bluetooth and the Mercedes App. He taught us about our vehicle. He helped set up Bluetooth and the Mercedes App. He taught us about our vehicle. More

Had a positive and smooth experience working with Chris Stehr as our advisor when we were looking for a vehicle. Even more impressive was the level of care he continued to provide including weeks after the Stehr as our advisor when we were looking for a vehicle. Even more impressive was the level of care he continued to provide including weeks after the sale was complete. More

Had a great experience at Mercedes Benz Durham service department. Matt my service advisor was attentive, professional and informative. My car was returned like new, the visit went smoothly exceeded my ex department. Matt my service advisor was attentive, professional and informative. My car was returned like new, the visit went smoothly exceeded my expectations! Thanks Matt! More