Mercedes-Benz London

Great Experience Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. I would recommend Jace and her team to any of my friends and family! More

I like this dealer, but not Jace I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was mis I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was missing when I picked up the car --- well, that's not a big deal. A few days later I received the missing part from Jace, but the part was broken. At the same time, I found the TIREFIT kit in my car was expired. Emailed Jace immediately regarding these things and she did not reply, at all. (You know, she was quite responsive the first day I picked the car when she sent me the review link for this website.) Ok, you might be busy. So I followed up multiple times in the following days/week. No reply. Finally, I had to drop by the dealer and the other staff was very helpful in solving my issue. During the purchase of the car, regarding the method of payment, I was intended to pay cash, Jace told me only certificate check is possible, others not accepted. Okay, I went to the bank. But when I came to Katrina to deal with the payment, I found out that many options are available! I don't know why but Jace left me an impression of taking advantage of her customers. I trusted her, but such small things made me feel uncomfortable. I recommend this dealer, but not Jace. More

A great experience This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang wa This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang was courteous and informative at every visit. I sent him a few questions by email, and he responded to me immediately. I have not yet had my vehicle serviced but I have no doubt the service department will live up to the standards of the sales department at Mercedes London. More

Exceptional Rapport Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His except Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His exceptional rapport was greatly appreciated. From the first time forward, Charbel welcomed us when all other representatives ignored us. His demeanor and attention to detail we feel was exemplary. We would recommend Charbel to anyone interested in Mercedes-Benz. More

Fantastic Experience Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would fit the needs of our expanding family in the coming months. From the moment we walked through the doors we were greeted like family, and the experience has trickled on since picking up our vehicle over a month ago. Not only did we find a vehicle that met our every need, but we also had a very positive experience with all of the interactions we encountered. Charbel has paid meticulous attention to our wishes and has gone above and beyond to meet and exceed our expectations; I would definitely recommend his services and professional experience to those interested in a new vehicle. More

Professional, courteous, knowledgeable and friendly Jace was prepared for my visit. She was friendly, open, courteous and knowledgeable. She understood what I wanted and presented my options fairly. I w Jace was prepared for my visit. She was friendly, open, courteous and knowledgeable. She understood what I wanted and presented my options fairly. I was not able to purchase the base model that I wanted but the trade-in value she provided for my car and the discounts she garnered offset any doubts that I was dealing with people who wanted my business. She kept me updated by e-mail and promptly answered all my questions - even on her days off! Five Stars. More

Another great experience! Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we w Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we were waiting, ended up buying a new B250 4Matic Sport Tourer for my wife. Simply too good a deal to pass up! As usual Tony was amazing, and the entire experience was seamless and effortless. Thanks also to Kristina Wong for her assistance. Tony spent a lot of time going through every feature of the car with my wife until she was completely comfortable with it. When it comes to Tony Yang you only need to know two words - "consummate professional". Don't even bother shopping anywhere else! More

Complaint We were sold a car under false pretenses. We were told that the GLA we were interested in was identical to the floor model in the showroom. When we We were sold a car under false pretenses. We were told that the GLA we were interested in was identical to the floor model in the showroom. When we got home and started checking thru the manual we realized that something was missing. There was no keyless entry and no power tailgate. Checking further I found that the $2000 “Premium Pus” option was missing. This feature was important to my wife and since the car was a 60th anniversary gift for her, it put a damper on the whole transaction. (BTW her Acura trade-in had these features so buying this car was not a move in the right direction). I realize that this was my fault for not checking the list of options more closely but I never considered for a moment that such a basic function would be missing on a car like this. Now we are stuck with a less than satisfactory replacement (Jace will not reply to my e-mails) More