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Mercedes-Benz London
London, ON
1,093 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,093 reviews
January 24, 2019
Friendly and professional service Because it took took such a long time to get the car that we wanted (not the dealer's fault) we had the pleasure of dealing with many people at Merced Because it took took such a long time to get the car that we wanted (not the dealer's fault) we had the pleasure of dealing with many people at Mercedes London. They were all very professional, courteous and friendly. No hesitation at all to recommend this dealer to anyone looking to get into a Mercedes. More
by Martin780
December 31, 2018
Excellent customer service! Incredible customer service, excellent knowledge of vehicles and just a great overall experience. I have purchased numerous vehicles over the years an Incredible customer service, excellent knowledge of vehicles and just a great overall experience. I have purchased numerous vehicles over the years and no one has ever given such an excellent overview of the vehicle, going through everything from adjusting the seats, opening the hood, the information system, vehicle maintenance etc. Easy to deal with financing. More
by Brittanyanne79
Employees Worked With
December 14, 2018
Highly Recommend this team Mike, Tony, And Katrina are highly professional and excellent at the service they provide. Tony Yang is the Tech Guru of the Mercedes Line and can ex Mike, Tony, And Katrina are highly professional and excellent at the service they provide. Tony Yang is the Tech Guru of the Mercedes Line and can explain and walk you through your vehicle so you understand all of its tech and features. No matter what your knowledge level is he will help you make sense of it. This is a dealership that will give you the best offer they can straight up front, no games or dickering. I am happy to find a dealership that sees a purchase like this. I would not hesitate to purchase another vehicle, use their service department, or just get information to make a future decision from Mercedes-Benz London. I fully Recommend you see Tony Yang When Purchasing your next vehicle. More
by J. Wolfe
November 30, 2018
Charbel Francis: Highly recommend! After purchasing a GLE 350d two years ago, we decided to upgrade to a newer model. With 2019s coming with the NEW Mercedes ME package we couldn’t resi After purchasing a GLE 350d two years ago, we decided to upgrade to a newer model. With 2019s coming with the NEW Mercedes ME package we couldn’t resist. Charbel Francis from Mercedes Benz London went above and beyond all our expectations. A high recomendation if you are located in London and the surrounding area, worth the drive even if you’re not. With a husband as excited (but not always so patient) as mine, Charbel answered all his texts and calls as we waited for our new GLE 350 AMG 43 coupe. (Worth the wait btw!) He was beyond patient and made up for my husband’s lack thereof. Please take my advice and go see Charbel, located in the southwest corner of Mercedes Benz London. More
by J&KTsullivan
Employees Worked With
November 19, 2018
Efficient, Effortless, Excellent Mike and his team are dedicated car professionals that offer outstanding service to their clients. This was the second MB purchased within 6 months in Mike and his team are dedicated car professionals that offer outstanding service to their clients. This was the second MB purchased within 6 months in London and every experience gets better and better. They are dedicated to providing the ultimate Mercedes Benz experience and were patient throughout the entire process. For those looking around, stop. Visit Mercedes London and you won't regret it. More
by Beamer,Benz,Bentley
November 13, 2018
Our Mercedes Benz Experience with Tony Yang I appreciated the no nonsense approach in buying from your dealership and dealing with Tony. He is obviously a great asset to your team. He was wond I appreciated the no nonsense approach in buying from your dealership and dealing with Tony. He is obviously a great asset to your team. He was wonderful to work with and I wouldn't hesitate to buy my next vehicle with Tony. More
by Ace
November 07, 2018
2019 E450 I recently purchased my third MB from London last week. The deal went great and Tony was fantastic. He answered every question and was great to the ve I recently purchased my third MB from London last week. The deal went great and Tony was fantastic. He answered every question and was great to the very end with the delivery. Great people at MB London Gary Ryan More
by Gary Port Dover
November 06, 2018
Love my MB! This was the best experience with MB London! Tony was super! Knew exactly what I was looking for, was prepared when we showed up, very knowledgeable This was the best experience with MB London! Tony was super! Knew exactly what I was looking for, was prepared when we showed up, very knowledgeable and professional. It was a great experience and we are so pleased with the service. More
by Tipper2005
November 05, 2018
Exceptional Experience Jace was extremely professional and knowledgeable about the car. We really enjoyed working with her and she has continued to be helpful in following u Jace was extremely professional and knowledgeable about the car. We really enjoyed working with her and she has continued to be helpful in following up on any questions we may have concerning the vehicle. More
by Wendy Hill
November 05, 2018
WOW Experience Tony Yang and Katrina Wong were really great people to deal with . For us , it took 15 minutes to complete all the paperwork . These guys are so very Tony Yang and Katrina Wong were really great people to deal with . For us , it took 15 minutes to complete all the paperwork . These guys are so very organized ! had answers to all our queries . Very professional . More
by RO123
