Mercedes-Benz London

good sales - can improve service Tony from sales was fantastic and unfortunately, has had to jump in to help with the service side as well. Service team not very helpful or thorough. Tony from sales was fantastic and unfortunately, has had to jump in to help with the service side as well. Service team not very helpful or thorough. Missed items that car was taken in for, even after reminder and then not accommodating to take care of customer. More

Absolutely the Best Buying Experience I have ever had !!! Tony Yang was an absolutely exceptional sales representative. Very knowledgeable, professional, prompt and his communication and follow up were the be Tony Yang was an absolutely exceptional sales representative. Very knowledgeable, professional, prompt and his communication and follow up were the best of the best. I asked Tony to provide me with a stack of business cards, as he is the only industry rep I will recommend to any of my customers and friends. All others involved with this transaction were all top quality people as well. I will be back for the next vehicle for sure !!! More

Caring service Tony and all of the gang made me feel that they were working with me and not trying to squeeze every dollar out of me. I'm satisfied return customer. Tony and all of the gang made me feel that they were working with me and not trying to squeeze every dollar out of me. I'm satisfied return customer. Thanks. More

Great Experience We went to review our options as our lease was coming to an end and found that the dealership staff were outstanding. They provided us with a number We went to review our options as our lease was coming to an end and found that the dealership staff were outstanding. They provided us with a number of options and by the end of the visit had provided us with an excellent option for our next vehicle. Our new Mercedes is a great vehicle - fun to drive and handles like a dream. if you need a great car from a great team, see these guys! More

Tony Yang and Mercedes London - Great service The dealership had a car advertised that I was interested in so I contacted the dealer by email. Tony responded very quickly. I asked for details on t The dealership had a car advertised that I was interested in so I contacted the dealer by email. Tony responded very quickly. I asked for details on the car and he went out of his way to take a video of the entire car and verbal description and post t to you tube so that I could get a real time image of the car. Nice touch!!! I then made contact and we scheduled a meeting the following day. Both of us were prompt and on time and he personally met me at the entrance, introduced himself and initiated the process of a potential trade in with his manager and a test drive for the car. He explained the features as best he could , since it was not a Mercedes, and we came back to conclude our deal. The negotiations were simple and clean and done in 5 minutes, literally. Tony introduced me to the Used Car Sales Manager, which rarely happens and the rest of the staff that were looking after the transaction. Everyone was exceptional When I came back the following week to pick up the new car, Tony met me again and guided me through the process to conclude the deal. Tony made it exceptional easy for me and I would highly recommend him to my family and friends if they were looking for a car to purchase. He is professional, polite and courteous and one of the best sales representatives I have had the pleasure to meet. More

Fantastic Every one that we dealt With at London Mercedes was very knowledgeable and helpful. It was a very pleasant experience and I would defiantly deal with Every one that we dealt With at London Mercedes was very knowledgeable and helpful. It was a very pleasant experience and I would defiantly deal with them again. I would highly recommend them to anyone! More

The best or nothing! Mercedes Benz of London is top notch! Friendly and professional service! Purchasing my car was a smooth and pleasant experience! Overall, I am blo Mercedes Benz of London is top notch! Friendly and professional service! Purchasing my car was a smooth and pleasant experience! Overall, I am blown away and my experiences with MB of London have been nothing but awesome! I recommend this dealership to anyone, because aren't we all looking for class and comfort!? Thanks again MB of London! More

Great Service Our family has our 6 Mercedes vehicles serviced at the London dealership regularly, we deal with Andrew Kay and the service manager Markus. We have r Our family has our 6 Mercedes vehicles serviced at the London dealership regularly, we deal with Andrew Kay and the service manager Markus. We have received outstanding service from both Andrew and Markus regularly and repeatedly and would recommend the Mercedes-Benz London dealership because of their service prowess! Bravo! Keep up the great work! Sincerely, The Ross Family Balnagowan More

Great service by Andrew. I have visited Mercedes London three times and Andrew has helped me every time. I have never experienced better customer service in my life. Andrew is I have visited Mercedes London three times and Andrew has helped me every time. I have never experienced better customer service in my life. Andrew is definitely the best Service Advisor I have ever dealt with. The service was amazing and within a reasonable timeframe. More

Tony and Andrew did a great job My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to w My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to work and a number of warning lights came up on her dashboard. They were significant enough that she was concerned about driving the vehicle but said it seemed to be operating properly. I immediately contacted Andrew Kay in service and he provided me his cell hone number so I could sent him video of the messages that were scrolling on the screen. We later involved Tony, and together, Andrew and Tony arranged within a very short time frame to have a replacement vehicle driven to my wife's workplace which is 35km outside of London and drove her vehicle back to the dealership to be repaired. This sort of service is what dealerships should strive to provide and I can say from experience that this service far surpasses the service we've received from another German brand dealership in town. More