Mercedes-Benz London

Mike Robinson he is amazing sales consultant , he is friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . More

Dishonorable If you expect good honorable service, go somewhere else. If you expect an honest salesperson, go somewhere else. They told me I had a 4-year warranty If you expect good honorable service, go somewhere else. If you expect an honest salesperson, go somewhere else. They told me I had a 4-year warranty but when I showed up with a legitimate warrantee issue after 3.5 years, they denied it. More

Excellent Mike is and does exactly what I need and want from someone selling me an important piece of equipment. He is knowledgable, competant, patient and very Mike is and does exactly what I need and want from someone selling me an important piece of equipment. He is knowledgable, competant, patient and very helpful. More

Mike is one of the easiest people to work with but most of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehi of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehicle you want. It’s my second purchase from Mike and strongly recommend him to anyone considering a new or used vehicle. All of the staff members at MB London were also great. More

Excellent Service Experience Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Mercedes-Benz London for a major service. This included a B service, a complete brake job, a wheel alignment and a few other items that needed attention. Honestly, I have to say that this was by far the best service experience I have had since owning the car. Andrew Kay was extremely helpful. He accommodated my tight schedule and I appreciated the regular updates as the work was progressing. Despite the amount of work, the car was ready when promised and it drives as if it is brand new again. Would definitely recommend. More

2020 GLC purchase experience: Dealership’s excellent 2020 GLC purchase experience: Dealership’s excellent staff and service is one of the main reasons I returned to MB for a new SUV. The competition di 2020 GLC purchase experience: Dealership’s excellent staff and service is one of the main reasons I returned to MB for a new SUV. The competition didn’t even come close. My sales consultant, Mike Robinson, was patient, listened, knowledgeable and was always willing to meet my requests. Mike Maric, who I know from my previous MB was equally invaluable in my decision to buy a MB. A new car is an expensive undertaking but I totally trusted Mike and Mike to have my needs in mind throughout the purchase decision. Excellent. More

Service Department In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive serv In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive service. He does not apply any pressure tactics and provides facts about the service to me. He answers to queries and follows up on any commitment o look up for the customer. The other folks in the Service Department are also very helpful. The vehicle is ready within the time specified for the service work. I switched my service work from a different city to the London Mercedes dealership for those reasons. I look forward to visit them to service my Mercedes vehicles. More

Great sales experience My recent purchase of a new Mercedes was a comfortable and enjoyable experience from start to finish. Tony our sales agent was very knowledgeable and My recent purchase of a new Mercedes was a comfortable and enjoyable experience from start to finish. Tony our sales agent was very knowledgeable and friendly. We feel like we got a very good deal without having to “play the negotiating game”. I got a very fair price for my trade-in. Upon delivery Tony took the time to walk us through all the details of the car’s features and answered all of our questions. I will not hesitate to call him if I have any questions or issues. Everyone at the dealership was very friendly. Kristina was very knowledgeable as well and took the time to explain all of the warranty/protection packages. So far, so good. The only remaining question is how will the ongoing service be. My experience with a competitor was not good. More

Very happy with my first experience at Mercedes London. Andrew Kay in the Sprinter department took care of warranty work (3800.00) in less then 24 hours after talking on the phone. Having a small business Andrew Kay in the Sprinter department took care of warranty work (3800.00) in less then 24 hours after talking on the phone. Having a small business any down time with the sprinter is lost money in the field. Coming from a small town myself it was nice to have that small town feel in the city. More

Great Service for our entire fleet! Just completed some fleet maintenance with Andrew Kay and the Mercedes-Benz London team. It was a fast, professional and an enjoyable experience from Just completed some fleet maintenance with Andrew Kay and the Mercedes-Benz London team. It was a fast, professional and an enjoyable experience from start to finish. We cycled through 9 sprinter vans in about a week with no hiccups allowing us to continue on as scheduled with our spring start up procedures. Thanks for the great service and we will see you again next year!! More