Mercedes-Benz London

My husband and I recently purchased our second Mercedes. On this occasion, we had the pleasure of working with Mike Robinson. Mike was great to work with. He facilitated our new purchase, as well as our tr On this occasion, we had the pleasure of working with Mike Robinson. Mike was great to work with. He facilitated our new purchase, as well as our trade in. He was very knowledgeable and very accommodating. We love our new car. The kids even think it's cool. Thank you Mike. More

I purchased a GLA 250 with my partner last spring. It was time to replace my Lexus and based on my professional, courteous and knowledgeable experience, I went to see Mike Robinson. I was not sure what was time to replace my Lexus and based on my professional, courteous and knowledgeable experience, I went to see Mike Robinson. I was not sure what I was going to buy so he educated me on a variety of vehicles and recommended a Company driven SUV with low mileage that I could get a great deal on with basically all the available options. He put my old owned vehicle up for an on-line auction and within 2 hours, I had a bid that was more than I ever expected, making the cost of my GLE 450 4MATIC SUV lower than I expected. I was also able to purchase the vehicle maintenance package so all those costs are covered for the next 3 years. Mike listens and is attentive to your needs. He also took the time after the purchase to explain all the technical features of the SUV and was readily available when I had further questions. A great experience! More

I am delighted to share my experience while working with Mike Robinson towards our purchase of 2020 GLC-300. He is a very very helpful professional, who listens to the requirements with patience and tries t Mike Robinson towards our purchase of 2020 GLC-300. He is a very very helpful professional, who listens to the requirements with patience and tries to help with the best possible solutions. Mike has demonstrated that he stands behind his customers in the moment of crisis (either COVID-19 or personal). While our car was in the manufacturing and shipped from Germany he helped us to lease Class-C. Mike made sure that both the previous owner and we were taken care of in lease transfer. He has provided the best customer service, which is rare to find. All the best Mike, I trust that you will be continuing to help many more customers in the future. More

Mike was extremely lovely to work with. He was accommodating and made every effort to find exactly what we were looking for. He was able to answer all our questions and was knowledgeable and prof accommodating and made every effort to find exactly what we were looking for. He was able to answer all our questions and was knowledgeable and professional. We cannot thank him enough for finding us a gorgeous reliable family vehicle that we are going to love for years to come! More

Always a pleasure of dealing with MB-London: matters are attended timely, questions answered, and there is a sense for genuine attempts to reach win-win financial agreements. Leased 3 vehicles from them and attended timely, questions answered, and there is a sense for genuine attempts to reach win-win financial agreements. Leased 3 vehicles from them and planning to continue our business relationships. Special 'thank you' note to Mike Robinson! Bottom line: HIGHLY RECOMMENDED. More

We had been to two other dealerships before we came to the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the bui the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the building and how the people inside were being attentive to the need to keep safe. We met with Warren and immediately his interest and attentiveness to our search were obvious. He showed us the vehicle (GLC 300) and explained features with clarity and knowledge without being "pushing" for decisions. We appreciated his patience when we explained and asked a lot of questions and details on what we wanted and looked for vehicles that would suit our needs. Never did we feel rushed or forced into a decision . His care in explaining things was excellent and when we told him that we were looking at another choice mainly for cost , he was able to address this as well with asking his manager about it. It takes a special person to get the balance between actually selling the vehicle and working with a buyer to purchase the right vehicle. Warren has these attributes and being a young person, he must have had these traits before now. We appreciated that. He really went beyond the usual ways to help make the experience good and successful for the dealership, for us and hopefully for himself too. The communication with all the parties was excellent from Warren, Katrina, Mike and Greg. It was easily accomplished during the issues that Covid has made challenging. When it came to explaining the features, he did it carefully and with excellence teaching the less than technical new owners. We made the decision on the suv because of the features on the vehicle, the quality of the relaxing experience , the organization at the dealership and the consideration shown to us especially by Warren and the team there. We are happy to have chosen the GLC300 More

We are repeat customers and Mike Robinson is a very courteous knowledgeable and professional sales consultant. He knows his product and understands what customer service is and what we wanted from our courteous knowledgeable and professional sales consultant. He knows his product and understands what customer service is and what we wanted from our new vehicle. We were undecided between a sedan or SUV but Mike provided all the information and test drives we needed to make an informed decision. We went the SUV route with a GLC 300 and we are very pleased with our decision. Our thanks to Mike for his help and guidance. More

Best Repair Jobs ever done on my vehicles as I own 4 of them Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is second to none. Will never drive any other vehicle other then Mercedes Keep up the good work.and service with a smile. Amin. Mussani More

We greatly appreciated the opportunity to purchase a second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehic second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehicle and dealing with customers such as ourselves. Once again, thank you for a very pleasant vehicle purchasing experience. Darrell and Joan dennis More

Charbel is truly amazing and makes me feel so proud to be a Mercedes owner. He is knowledgeable, patient and kind. I would NEVER go to another dealership or brand all due to the way Charbel treats me! a Mercedes owner. He is knowledgeable, patient and kind. I would NEVER go to another dealership or brand all due to the way Charbel treats me! More