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Mercedes-Benz London

London, ON

4.9
1,089 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area. Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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35 Southdale Rd E

London, ON

N6C 4X5

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Showing 1,089 reviews

June 19, 2021

Excellent experience working with salesman Mike Robinson, knowledgeable, friendly and great follow up.....the only issue was trying to fill a 25 minimum word review 🙂 More

by mick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz London responded

Thank you very much for the review about Mike, Mick! If there's ever anything else we can help you with, please don't hesitate to let us know!

June 18, 2021

I would like to thank Tony Yang at Mercedes-Benz London for his great service when I purchased my GLE 450. His amazing personality and exceptional knowledge about the vehicle made it a great experience. I More

by slg45677
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz London responded

Congratulations on your new GLE 450! We truly appreciate your business and it made our day to hear that Tony and our team ensured you had a wonderful experience throughout. Take care, and if there is anything we can help you with in the future, please don't hesitate to reach out!

June 18, 2021

Tony Yang was always available and helpful with every question I had about my new GLA. His desire to make my purchase go smoothly was much appreciated More

by dj.hollomby
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz London responded

Thank you very much! We're glad to hear you had such a great experience purchasing your new GLA with Tony and our team here at Mercedes-Benz London. If there's anything we can do to make your next experience even better, please don't hesitate to let us know!

June 17, 2021

First time service, last time customer! Vehicle came back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable More

by Dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Disabato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Mercedes-Benz London responded

I’m sorry to hear you had such a negative experience with us. I would love to chat with you directly about your experience to learn more about what happened. Please reach out to me directly at mwidmer@mblondon.com. I look forward to hearing from you. Markus Widmer, Service Manager

Jun 22, 2021 -

Dissatisfied responded

It is bad when I can find the problem but “the professionals” don’t want to bother! Ended up the five month old battery was defective and the starter is turning over too slow to fire!

June 12, 2021

Tony yang goes above and beyond for all his clients. He is very knowledgeable, service oriented and easy to deal with. Beyond grateful he picked up the phone to answer our questions (at 7am). We plan on b More

by GhadaD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Mercedes-Benz London responded

Thank you very much Ghada! We're glad to hear you had such a great experience purchasing your GLE450 with Tony and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

June 09, 2021

Amazing dealership. Very fast and friendly. Highly recommend. Specifically Warren for an excellent quality service that brought me from Ottawa. He made it very smooth process More

by Moe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina wong
Jun 09, 2021 -

Mercedes-Benz London responded

Thank you very much Moe! We're glad to hear you had such a great experience purchasing your vehicle with Warren and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

June 02, 2021

Pleasant, patient and friendly are the words used to describe Warren Cunningham. He was very professional and interested in your needs and not just making a quick sale. I would highly recommend Warren a More

by Khady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz London responded

Thank you very much Khady! We're glad to hear you had such a great experience working with Warren and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

June 01, 2021

Purchased a 2020 GLC300 . overall experience was great. Dealt with Warren from the sales team after quick negotiation. Warren offered to deliver the vehicle an hour away on delivery date. He walked us thro More

by Alkatib52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Cunningham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz London responded

Congratulations on your brand new GLC300! We truly appreciate your business and it made our day to hear that Warren and our team ensured you had a wonderful experience throughout. We also appreciate your feedback and ideas and will keep that in mind going forward. Take care, and if there is anything we can help you with in the future, please don't hesitate to reach out!

May 30, 2021

Excellent experience .Great costumer support ,great help for setting up all in car ,a lot patient whit all my question over all best +10 .A big Thank you to Warren Cunningham for all help.THANK YOU More

by djdcleaning
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz London responded

Thank you very much! We're glad to hear you had such a great experience working with Warren. If there's ever anything else we can help you with, please don't hesitate to let us know!

May 29, 2021

Excellent experience. Number four for me .... great folks to do business etc. Highly recommended. Service and parts representatives are do a great job in looking after their customers. More

by kckc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Stockie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Markus Widmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Maric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Jacques
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Wong
Jun 03, 2021 -

Mercedes-Benz London responded

Thank you very much for your feedback! If there's ever anything else we can help you with, please don't hesitate to let us know!

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