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Mercedes-Benz London

London, ON

4.9
1,068 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area. Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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35 Southdale Rd E

London, ON

N6C 4X5

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Showing 1,068 reviews

May 20, 2021

Overall, very positive experience! I recently purchased..." - GLE63S AMG SUV. Overall, very positive experience! I recently purchased my first Mercedes with this dealership and with Mike Robinso More

by ken.robertshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Stockie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Wong-Marcellin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz London responded

Congratulations on your new GLE63S Ken! We truly appreciate your business and it made our day to hear that Mike and our team ensured you had a wonderful experience throughout. Take care, and if there is anything we can help you with in the future, please don't hesitate to reach out!

May 04, 2021

Personable, efficient, and attentive. These words encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience More

by Franklin Porter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Mercedes-Benz London responded

We are so happy you enjoyed the experience, Franklin! Thank you for taking the time to write this kind review about working with Jessica here at Mercedes-Benz London. Take care, and if we can do anything else to help, please don't hesitate to reach out!

April 30, 2021

This is the second car I have bought from Dylan Brewer. His product knowledge is first rate. He is very personable and pays close attention to details. No pressure tactics just a good straightforward de More

by Rod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Guzman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Brewer
May 03, 2021 -

Mercedes-Benz London responded

Thank you very much Rod for that positive review! We're so glad to hear you had a great experience working with Dylan and would recommend him to others. If there's ever anything else we can help you with, please don't hesitate to let us know. Take care!

April 30, 2021

Hello .Your TV jingle is running through my head. When Hello . Your TV jingle is running through my head. When it has to be nothing but the best. Yesterday My son and I drove from St Thomas to check out More

by 18hawthorn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Mercedes-Benz London responded

Thank you for leaving us a review. I’m very sorry to hear about your experience with us. We strive for best-in-class service here at Mercedes-Benz London and based on your review, we have left you with a poor impression of our dealership. I’d like to speak with you to discuss your experience more, please don't hesitate to reach out at mmaric@mblondon – Mike Maric, Sales Manager

May 03, 2021 -

18hawthorn responded

Hey Mike Appreciate the response. I was just not expecting this from a Mercedes dealer ship used or not. This is what I expected from a dealer. Platinum Cars shows you a clean car... Has a car I looked at 120 000km 2011 To see a ash tray full of cigarette ashes just turned my stomach . I mention the car smelled like cigarette and Mike said I don't think it's smoke ...I pointed out that the ash tray was full . Anyways we all make mistakes like the ad said love it or bring it back ... I brought that car back ASAP Plus to put a price of $33000 Rear driver side seat carpet was solid white from salt. What is under that carpet now rust damage. So it wasn't just the ashtray the whole car was a mess. Get those detailers to work....Take care good luck in the future. robin Desjardins https://www.autotrader.ca/a/Mercedes-Benz/E-Class/North%20York/ON/5_51250036_20111115101047209/

April 28, 2021

It has been extremely pleasant experience dealing with Mercedes-Benz London dealership - particularly our sales associate Tony Yang. The start to end process was quite seamless, smooth, and thoroughly imp More

by mkharal
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Wong
Apr 28, 2021 -

Mercedes-Benz London responded

Thank you for the positive review! We're glad to hear you had such a great experience purchasing your vehicle with Tony and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

April 27, 2021

So happy with service and productHave been so good to So happy with service and product Have been so good to me over the years. Charbel is the best So knowledgeable Trust Friendly More

by timowen
Recommend Dealer
Yes
Employees Worked With
Charbel Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Mercedes-Benz London responded

Thank you very much for that positive review Tim! If there's ever anything else we can help you with, please don't hesitate to let us know!

April 27, 2021

Charbel is very enthusiastic and personable. A pleasure to deal with and very knowledge about the cars he is selling He was very helpful in finding the car I wanted. More

by Cathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charbel Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Mercedes-Benz London responded

Thank you for the positive review Cathy! We're glad to hear you had such a great experience purchasing your vehicle with Charbel and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

Apr 28, 2021 -

Cathy responded

I purchased my vehicle at Nercedes London, not Finch Hyundai

April 25, 2021

Went to look at a demo e450 cabriolet. I was greeted by Tony on time and was able to take the car for a test drive. I was very interested in a deal and was able to purchase that day. Was surprised that t More

by gdulisse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Mercedes-Benz London responded

Thank you very much for the feedback Giancarlo! We're glad to hear you had such a great experience purchasing your E450 with Tony and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

April 24, 2021

Very impressed with the entire sales process with Tony Very impressed with the entire sales process with Tony Yang. From the start to the finish....the follow up call was also appreciated. Looking forw More

by steve.cox
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Mercedes-Benz London responded

Thank you very much Steve! We're glad to hear you had such a great experience purchasing your vehicle with Tony. Take care, and if there's ever anything else we can help you with, please don't hesitate to let us know!

April 24, 2021

Enjoying our new 2021 GLA 250 it’s a great new model. Tony Yang did a great job taking of us . There was no pressure. Thanks More

by beukewegen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Mercedes-Benz London responded

Thank you very much for that positive review! We're glad to hear you are loving your new GLA 250! If there's ever anything else we can help you with, please don't hesitate to let us know!

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