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Mercedes-Benz London
London, ON
1,113 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,113 reviews
June 20, 2023
Tony was a great professional to deal with both at the buying and selling end of my transaction as he negotiated skillfully to get me top dollars for my trade in. I highly recommend Tony, Mr. Guzman and M buying and selling end of my transaction as he negotiated skillfully to get me top dollars for my trade in. I highly recommend Tony, Mr. Guzman and MB London. More
by Tony
June 14, 2023
Thank You Mike Robinson at Mercedes-Benz London! If anyone gets the pleasure of having Mike as your sales consultant you are in great hands. Mike helped me in so many to be able to get this dream ca If anyone gets the pleasure of having Mike as your sales consultant you are in great hands. Mike helped me in so many to be able to get this dream car of mine and I want to tell you more about my experience. After I saw the well priced GLK on their website, Mike took my call on a workday after hours when I first inquired about the GLK. He worked around my schedule in less than 24 hours to help set up a test drive. He took the time to walk me around the car and show me every feature it had. During the test drive he took me on a great route where I was able to feel every aspect of the driving experience. Later he work very quick on promising the car would be cleaned up and repainted where needed. He worked with his manager to not only get the GLK in my budget but ensured my trade in received the max value by putting it up for auction right in-front of me, which increased its trade in value immediately. Later He further helped me replace a part we noticed was damaged and he made sure it was done right and in a reasonable amount of time. Honestly, I cannot stress the importance of a salesman like Mike. He made sure I had everything taken care of before I received my new car. He took the time to make me a care package and followed up with me to make sure I was happy with the vehicle. He is the main reason why I so willing to buy this car. I strongly recommend you give London Mercedes Benz a call and find Mike to help you get the car you have always wanted. Cheers to you Mike! Sincerely, Chris New (To Me) GLK Owner!!! More
by ctsarv
Employees Worked With
May 26, 2023
Felt like family! !! We were treated with respect and enjoyed every minute of our interaction. !! We were treated with respect and enjoyed every minute of our interaction. More
by mduncan55
May 24, 2023
Mike was a quality car salesman. He was so helpful and did everything he could to make the process of getting the car as simple as possible. Wonderful experience and exceptional cust He was so helpful and did everything he could to make the process of getting the car as simple as possible. Wonderful experience and exceptional customer service . More
by Zeinab.elghazali
May 23, 2023
It was great joy having to deal with Mike Robinson! He made everything smooth and trouble free! Explained everything in great detail with a good smilie and patience! He listened to all our questions ca He made everything smooth and trouble free! Explained everything in great detail with a good smilie and patience! He listened to all our questions carefully and explained in details all the information! So graceful person !! Trust me he is the best there!! More
by Geo
Employees Worked With
May 17, 2023
The best in client services! From buying my first MB with sales (Tony Yang) to the service department and concierge, to the customer service. Everyone at MB has always taken ve From buying my first MB with sales (Tony Yang) to the service department and concierge, to the customer service. Everyone at MB has always taken very good care of me from day 1. I am now on my second vehicle with MB. Love the dealership, love the ease in buying, love the service and love all of them there! I am a well taken care of young lady! Shout out to all of you at MB !!! More
by neera anand
Employees Worked With
Other Employees :
Mary in services, Katrina Wong
May 15, 2023
Tony and the team at Mercedes London went the extra mile to help me as they always do. SERVICE is all in capitals with Tony at the helm. I appreciate and thank everyone who helped me with my 3rd purchase at to help me as they always do. SERVICE is all in capitals with Tony at the helm. I appreciate and thank everyone who helped me with my 3rd purchase at Mercedes London. Dave. More
by dave
Employees Worked With
Other Employees :
Katrina Wong
May 10, 2023
Purchased my second vehicle with Tony and the team at Mercedes London. They always go above and beyond to ensure customer satisfaction. The dealership is always very clean and welcoming. Thanks Marcus, M Mercedes London. They always go above and beyond to ensure customer satisfaction. The dealership is always very clean and welcoming. Thanks Marcus, Mike, Tony and Noel for helping me with the new car! More
by John Edwards
April 28, 2023
Working with Mike Robinson on the purchase of our vehicle was a pleasure. Friendly, helpful, knowledgeable, respectful.....and I could go on. The bottom line is buying the vehicle was almost as pleasure fill was a pleasure. Friendly, helpful, knowledgeable, respectful.....and I could go on. The bottom line is buying the vehicle was almost as pleasure filled as driving it has turned out to be. We will be back. More
by Ian
Employees Worked With
April 24, 2023
Complained about a leaky coolant hose and even took a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I asked if my repairs were related to my coolant hose and air intake hose that was replaced was told yes that was why I had check engine light on . I didn’t even make 10 minutes down the road to have light come on again , I returned making the hour trip back home once again without my car to find our they think it’s related to my emissions repair that was in the recent settlement required for the diesel settlement(which I have yet to see any cheques as of today) Since the parts are coming from Germany I now have no car for up to 10 business days or longer. To top it off not only did they lie about coolant leak being normal My paperwork indicates that check engine was never rectified and they with look into it further in future if problems persist. I was not told this at I picked up my keys and paid my bill. Maybe because I have an older SUV they no longer car about giving basic service. We have purchased 2 G wagons , ml320 and my Gl. Never have I have been so insulted in a dealership that claims luxury service More
by Joanne
