Mercedes-Benz London

Bill was very knowledgeable and extremely pleasant to deal with. He went out of his way to answer questions and resolve any concerns that I had. He was accommodating to my available times and got back to deal with. He went out of his way to answer questions and resolve any concerns that I had. He was accommodating to my available times and got back to me quickly when I had questions. Overall, it was a good experience More

I had a great experience purchasing my new vehicle from Mercedes-Benz London and with Tony Yang. He was very informative & helpful, responded quickly to any & all inquiries, and a pleasure to deal with. Mercedes-Benz London and with Tony Yang. He was very informative & helpful, responded quickly to any & all inquiries, and a pleasure to deal with. I would definitely recommend Tony and Mercedes-Benz London to any of my family & friends looking for a new vehicle. More

Loved our experience from the beginning. The staff was Loved our experience from the beginning. The staff was helpful and polite and the team took care of everything for us. Overall it was a great exper Loved our experience from the beginning. The staff was helpful and polite and the team took care of everything for us. Overall it was a great experience More

This location is under new management after recent purchase by the Finch Auto group. It is shocking how horrible the MB experience is at this dealership. From frequent staff changes to rude managers, purchase by the Finch Auto group. It is shocking how horrible the MB experience is at this dealership. From frequent staff changes to rude managers, this is the very last new car I purchase at this location. Price was changed on me last second, long waits were had, and "brand new" car was delivered in an unclean fashion. This is all while I was paying near full MSRP price on a vehicle which would be considered a joking matter in any other premium dealership. One of the biggest mistakes I have made in a long time was walking into this dealership with the expectation of a professional transaction. Changing prices while holding one's initial deposit as ransom is grounds for a lawsuit, and I hope someone with more time and resources in their hand brings this dealership and their shady tactics to justice. More

After deciding that it was time for a new car, the next decision was what type and make of car we would buy. We already had a short list of cars we were interested in, so out to the dealerships we went. Wi decision was what type and make of car we would buy. We already had a short list of cars we were interested in, so out to the dealerships we went. With no set order or preference, we starting looked at the makes of cars on the list and talked to a number for sales people. After visiting the other dealerships, our next stop was MB London. Having bought a few new cars before (not a Mercedes) and having been the other dealership already, my car buying experience was about to change at MB London. Right from the time we walked in the showroom, the reception was friendly and welcoming. My wife and I first got to meet Rob Stockie, very professional and knowledgeable, giving us an overview the Mercedes Benz models. From there, we discussed purchase/leasing options and shortly after we were out test driving a car we had selected. Rob was up front about all the cost and at no time did we sense the pressure to make a purchase. We then got to meet Bill Schonauer, again professional, courteous and extremely knowledgeable with the Mercedes Benz product. We took a couple of days to review our experiences and the cars we had looked at. The decision was an easy one to make. We were going back to MB London. We made arrangements to meet with Bill and when we arrived, Bill had our new car at the front door, so we could see it, even before the paper work was completed. Bill was exceptional, ensuring the paper work was completed and reviewing the options on our new car. Within a couple of days we were back to pick-up the car. On delivery, again Bill’s customer service skills exceeded my expectations. After going over the car’s features and providing some helpful hints, based on experiences, Bill mentions that should we have any questions regarding the car, after leaving or any problems with servicing, that we should call him directly. Having now purchase my first Mercedes Benz and dealing with MB London, their Customer Service is the best. Thanks to Rob and Bill. More

I cannot say enough about the level of service and attention my wife and I received from Adam Stockie during our purchase. Adam was extremely professional and accessible while we were evaluating our attention my wife and I received from Adam Stockie during our purchase. Adam was extremely professional and accessible while we were evaluating our choice of vehicle and options and then when we arrived at the dealership to pick up our new ML 350 he was very patient and helpful showing us all of the features and getting us all set up. More

We just bought our seventh Mercedes Benz from Bill Schonauer we believe there is not much that we can say.We also to want to compliment the Service Department for their excellent service and courteo Schonauer we believe there is not much that we can say.We also to want to compliment the Service Department for their excellent service and courteous friendly manners.Bessie and Frank Van Oirschot More

From the moment I walked in the door the reception was friendly and welcoming. Exceptional cusotmer service from Adam in signing all paperwork, reviewing some new options on the my new ML350 but being th friendly and welcoming. Exceptional cusotmer service from Adam in signing all paperwork, reviewing some new options on the my new ML350 but being thorough but also very respectful of my time as well. Going as far as when the deal was done and I was ready to drive away mentioning that he has his blackberry on all the time, any problems to call or email and he will deal with immediately. I have dealt with many dealerships over the years but none come remotely close the the excellent customer service of London Mercedes and in particular, Adam Stockie and service manager Markus. More

Adam Stockie was very professional and knowledgeable which made the experience of buying my first car easy and enjoyable. He was always available to get a hold of if I had any questions. He was up front which made the experience of buying my first car easy and enjoyable. He was always available to get a hold of if I had any questions. He was up front about all the costs and helped me choose a package that was right for me. I would highly recommend him to anyone looking to purchase a car and my family will be returning to him in the future. More

sales person (Tony Yang) showed us several options for sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. In addition, he patiently took us through the various functions on the car we purchased. We are looking for a second vehicle in the near future and Mercedes-Benz of London (and Tony) definitely will be our first (and hopefully only) stop. The dealership in general was pleasant and we were chatted up by several friendly employees. We also dealt with Sam Youngren in the Finance section. Very helpful and pleasant individual. Congratulations to HR at this dealership. They know how to pick their people. More