Mercedes-Benz London

Buying experience Tony was very professional. Met our needs. He went out of his way to find us a car that would fit our budget. It was a pleasure to deal with him. F Tony was very professional. Met our needs. He went out of his way to find us a car that would fit our budget. It was a pleasure to deal with him. From the Tuesday evening open house to the Wednesday evening purchase, to the Friday afternoon closing and picking up of our car. He made the whole process simple. He truly went out of his way to make us feel special. Kudos to his hard work. John & Diane Houston More

Exceptional brand experience As a brand experience professional working with a number of high end residential home service brands, I feel it is important to share when a company d As a brand experience professional working with a number of high end residential home service brands, I feel it is important to share when a company delivers an exceptional experience. Mercedes Benz London accomplished exactly that. Exceptional. Right from my very first email with Ryan introducting me to Adam, to Adam's offer to bring a GLK to me to test drive, to the drop off this morning of my beautiful new vehicle. Everything has been handled with the utmost patience and customer service. I look forward to a long relationship with a dealership that has proven to live their values. More

Car purchase Scott was great I will buy another car from him in 3 years. I had a question a few days later and he took the time to go over everything. Scott was great I will buy another car from him in 3 years. I had a question a few days later and he took the time to go over everything. More

Sales experience Great sales experience. Easy, convenient, fair. Available to answer any questions. Very knowledgeable regarding products and competition. Would highly Great sales experience. Easy, convenient, fair. Available to answer any questions. Very knowledgeable regarding products and competition. Would highly recommend this dealership. Love my new CLS! More

Exceptional Our company has purchased other MB's, but this is the best experience I have had with sales. Bill Schonauer went above and beyond to make this purcha Our company has purchased other MB's, but this is the best experience I have had with sales. Bill Schonauer went above and beyond to make this purchase an exceptional experience. There are not many times a sales person will come in on their day off to meet with you - exceptional in my books and much appreciated. Thanks so much, Kim More

A very knowledgeable sales man! I've been a Mercedes owner for about 10 years now (only the best: the S-Class), but recently I went in the London dealership to discuss the options of I've been a Mercedes owner for about 10 years now (only the best: the S-Class), but recently I went in the London dealership to discuss the options of the new 2014 GLK350 and Mr. Robinson has done a superbly great job at it. Mike explained everything about the vehicle and he showed me about its features as well. Mr. Robinson may as well be a Mercedes Professor -- he conducted a great on-hand lecture about the GLK features and he recommended what my GLK should come with, knowing that I am well used to all the features what a fully loaded S-Class comes with. Although I ended up not progressing with the purchase of a new vehicle for my wife, it will be Mike whom I will ask for advice and/or help regarding any of our future Mercedes-Benz purchases. Once again, thank you Mike for all you've done for me and my wife in the Majestic World of Mercedes-Benz. Nothing but the Best! More

At long last. I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early in 2013, when the vehicle was just a fantastic Kate Upton commercial at the superbowl. I had been introduced to the folks at MB London after a friend of mine had been dealing with them over the past few years and had nothing but good things to say. I reached out to both Yony Yang and Rob Stockie initially, to begin the process of gathering info on the car including pricing, availability and options, which began the 9 month journey of securing my first Mercedes vehicle. Stepping into a gorgeous Mercedes-Benz dealership for the first time is honestly a bit overwhelming and intimidating when you're used to dealing with Ford and Mazda over the past 15 years. After walking in and being formally initially introduced to Tony Yang, all of that intimidation disappeared. He is a knowledgeable, uber-friendly rep that stepped outside of the box to get me ALL of the information needed to get me further excited about the CLA250, as well as the AMG brand which I knew nothing about. Over the weeks ahead we had spoke over the phone and in person to decide what would be the best model choice and options which best fit my style and personality, knowing full well that the car was not going to be released in Canada until late 2013 at best. It took some time and all of Tony's skills as a sales rep to convince me to believe in MB London and the Mercedes brand to buy a car sight unseen, without a test drive or even a final price. I slammed down a deposit to hold my spot in line for a 2014 CLA45 AMG. The wait begins.... I am now bombarding Tony with questions as I see information release on the car from MB EU, USA, car magazines, reviews etc... and I can assure you he has the patience of a kindergarten teacher. Always an educated answer or a quick response after some homework on his end and on a few occasions locking down some elusive options which others in line for this specific car were unable to obtain. 19" Matte Black rims and night package!!! Out of the blue in October and knowing that the first AMG's will likely not hit 2013 in Canada, I get a call from Tony asking if I want to go to the Mercedes Benz London sponsored AMG Driving Academy in Las Vegas. This wasn't bait to get me to buy an AMG vehicle, this was purely allowing me the chance to actually see and drive the car I was going to purchase, knowing what it meant to get my hands on the wheel of this machine. As you could imagine, it was an unbelievable experience and solidified my life long relationship with the brand, my rep and the dealership. Not only did I get to drive all AMG vehicles on a closed circuit track(seriously), my wife and I gained friendships with the AMG drivers, and MB London employees (thanks for everything Rob, Adam and Ryan). At long last in January I was informed that there was a build date for my ride which I meticulously tracked from the production line, on the aquarius leader ship over the atlantic ocean then to the door of the dealership in March. Tony had updated me every step of the way and had finally given me the "date" almost a week earlier than planned. After getting the financials finalized with Sam during an unscripted, honest pitch on the extended warranties for the interior and exterior of my car, I was ready to sign and pickup my ride . Tony walked me over to my freshly detailed, calcite white CLA45 AMG which was a surreal experience. The car literally blew me away including the upgraded sound system, exhaust, matte black rims, all upgrades which Tony knew I would need.....and he was right. He walked me through all of the options, synced my phone and said, "I know you just want to drive this car, any more questions call me anytime". Thanks Tony for everything, thanks to Rob and the MB team....talk to you when the newly designed C63 hits the market. More

title I have only great things to say about Markus Widmer. He is professional, prompt and I feel I can trust him. I consider myself very lucky, because I have only great things to say about Markus Widmer. He is professional, prompt and I feel I can trust him. I consider myself very lucky, because my service experiences with Markus and Mercedes have always been positive Thank you More

My experience @ Mercedes Benz of London I recently purchased a C350 from Mercedes Benz of London, and I was thoroughly impressed with the quality of service, ease of the transaction and the I recently purchased a C350 from Mercedes Benz of London, and I was thoroughly impressed with the quality of service, ease of the transaction and the professional, courteous and friendliness of both Jace and Sam. I would highly recommend this dealership to friends and family, and hope to be a long time customer for years to come. Thanks again for making the decision to buy a Mercedes Benz an easy one. Continued success, Jordan Winter More

Excellent customer service I was very impressed by the service I received when purchasing a 2011 GLK 350. The sales associate that helped me (Scott V) was very helpful and provi I was very impressed by the service I received when purchasing a 2011 GLK 350. The sales associate that helped me (Scott V) was very helpful and provided me with the answers I need to make the decision to purchase. I will definitely recommend family and friends to Scott. Also Mike G in the service department was excellent and the coffee is incredible! 10points all around! More