Mercedes-Benz London

Customer service The customer service that I received at Mercedes Benz London was impeccable The sales person (Tony Yang)was friendly, knowledgeable and helpful! I The customer service that I received at Mercedes Benz London was impeccable The sales person (Tony Yang)was friendly, knowledgeable and helpful! I am a returning customers to Mercedes and am looking forward to continued dependable friendly service. More

The deal. After corresponding online I met up with Scott to take the Mercedes I had researched extensively for a test drive. I precluded my drive by stating to After corresponding online I met up with Scott to take the Mercedes I had researched extensively for a test drive. I precluded my drive by stating to Scott that I absolutely HATE shopping for a vehicle and hate car salesman; I'd rather go shopping for shoes or an engagement ring. As you can imagine, Scott was taken aback, as anyone would be yet handled his response with grace and finess by essentially letting the vehicle speak for itself. Scott sent me on the drive without issue (he did not join us... a deal breaker for me) and when I returned was very care-free (not pushy) offering to provide me with more info and some financing numbers if I wished? I really had no intention of purchasing the vehicle I drove (B200) as it was the most expensive in the province... although in pristine condition, with very low mileage, and had been purchased from the same dealership. Scott had already run the numbers and showed me his deal vs. all others online (Autotrader) in comparison (a smart move). I was surprised at the financing Mercedes in-house was able to offer which made me pause for thought and reconsider the deal. I left Scott having had a very positive experience to tour the other dealerships I'd marked to test drive their vehicles. By the end of the week after touring many lots on my way home from London to the French River; I realized the deal in London was my best bet for a dependable, quality vehicle. Emailed Scott and follow-up electronically ensued... the sale/purchase of the vehicle seamless and stress free. Scott arranged for the vehicle to be delivered to my front door... a 5.5hr drive... by his two drivers (wonderful fellas); paperwork complete, done deal. I'm a changed man... from a fella who HATED shopping for a car to one who actually enjoyed the experience and will not hesitate to give Scott a call again in the future for my next vehicle(s)... provided the service remains the same at the closes dealer to my home... Sudbury, Ontario. That being said, should I encounter any problems with the vehicle or service; I'm confident a call to Scott will get the ball rolling to ensure I'm a happy Mercedes owner (my first). Thank you Scott for making 'the dreaded shopping for cars experience' so pleasant and effortless on my part. If you continue down the same path with all your customers; I have no doubt you'll be running the dealership one of these days. Stay safe... Mike Higgins More

I am very satisfied with the service I received from Jace Co I found the experience of purchasing my new C350 very enjoyable, This dealership and the Sales Consultant were very professional. I would recommend I found the experience of purchasing my new C350 very enjoyable, This dealership and the Sales Consultant were very professional. I would recommend this dealership to my friends & co workers. More

First Benz, but it won't be my last I came into the dealership looking to replace an aging SUV. I could not ask for a better purchasing experience. Mike Robinson took me on a test drive I came into the dealership looking to replace an aging SUV. I could not ask for a better purchasing experience. Mike Robinson took me on a test drive in a vehicle that met some, but not all, of my needs. I told him what I liked and didn't like about the car. Within the week, Mike called me to let me know a 2011 C300 had come through the door. I drove it, loved it, and bought it shortly thereafter. I'm writing this not because I am happy with the purchase (I am) but because Mike is head and shoulders above the field. The day I was out looking at vehicles, I had the opportunity to visit a number of dealerships. With Mike, there was no "What do I have to do to put you in this car today?". He genuinely cares about putting you into a car that is a good fit for you. He is easy going and there was no hard selling. It was a refreshing change and it ultimately was a deciding factor in choosing a brand. The dealership is lucky to have him. More

New Car Delivery Adam Stockie was a great salesperson to deal with and helped us out tremendously. This was an employee purchase directly with MB and Adam was aware o Adam Stockie was a great salesperson to deal with and helped us out tremendously. This was an employee purchase directly with MB and Adam was aware of this but still did not hesitate to answer any questions we had and also do whatever needed to be done so we could pick this vehicle up shortly after it was delivered to London. Adam is a definite asset to the dealership. More

Painless purchase Adam is a true professional , my buying experience with Adam & the rest of Finch Group was a pleasant , courteous & most importantly done at a high st Adam is a true professional , my buying experience with Adam & the rest of Finch Group was a pleasant , courteous & most importantly done at a high standard . Adam resolved my one issue promptly & to my complete satisfaction. I would have no problem recommending Adam & MB London . More

Great service..ON A SATURDAY NO LESS! Markus was very responsive, attentive and whisked me in on a cancellation and provided me with a loaner..on a Saturday. (great news Sat. is an availab Markus was very responsive, attentive and whisked me in on a cancellation and provided me with a loaner..on a Saturday. (great news Sat. is an available day for service. ) Dealt with a warranty issue . He is very professional..gives impeccable service. The dealership is getting better and better with every visit. Perfect would have included a car clean inside (ie windows wiped etc.. but perhaps it was due to limited time on Sat) More

Tremendous Experience! Adam Stockie handled all of our needs on a timely basis, delivering exactly what we wanted within only a few days. We were thrilled with the sales ex Adam Stockie handled all of our needs on a timely basis, delivering exactly what we wanted within only a few days. We were thrilled with the sales experience from Adam and MB London overall, will be pleased to refer to Adam and the Finch group for years to come. More

Excellent First Experience Tony is a professional, highly knowledgeable salesperson that was very attentive to our needs in finding the right vehicle of us. He comes highly reco Tony is a professional, highly knowledgeable salesperson that was very attentive to our needs in finding the right vehicle of us. He comes highly recommended. More

Good experience Our experience with MB London was very pleasant in general, although there was a hiccup during the communication about financing. We were very happy w Our experience with MB London was very pleasant in general, although there was a hiccup during the communication about financing. We were very happy with the customer service provided by Scott, and would definitely recommend this dealership to others. More