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Mercedes-Benz London
London, ON
1,113 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,113 reviews
October 20, 2023
Tony has been very professional in helping me with my past few Mercedes and always willing to assist in helping me get acquainted to my new Vehicles. The entire team has great knowledge of the products t past few Mercedes and always willing to assist in helping me get acquainted to my new Vehicles. The entire team has great knowledge of the products they sell. More
by PC
October 20, 2023
I had one of the best experiences ever . I found the car online . I sent a text to Mercedes Benz London. Tony Yang was a nice guy that replied Back shortly and I could order my car very fast I found the car online . I sent a text to Mercedes Benz London. Tony Yang was a nice guy that replied Back shortly and I could order my car very fast and in very smooth fashion.car delivered in less than a week . Now I drive very nice electric Mercedes and I am so happy. If you are looking for a good car with fantastic experience, don’t forget to look at Mercedes Benz London. More
by Kambiz Tehrani
Employees Worked With
October 13, 2023
I just bought my second vehicle from Tony Yang. As always, he was very knowledgeable and went out of his way to make sure I was happy. Great customer service!! As always, he was very knowledgeable and went out of his way to make sure I was happy. Great customer service!! More
by Sandra Gerber
October 03, 2023
We always deal with Mike, and enjoy great customer service, so far he assisted us in leasing, financing and selling 5 vehicles. He is very helpful and knowledgeable , and he always goes the extra mil service, so far he assisted us in leasing, financing and selling 5 vehicles. He is very helpful and knowledgeable , and he always goes the extra mile to accommodate us, he never hesitated to meet with us on weekend appointments. last purchase he really helped us locate the vehicle we needed in such a short time. We highly recommend dealing with Mike Robinson for your next Mercedes purchase. More
by G.A.
Employees Worked With
October 03, 2023
Mike was very knowledgeable and patient with the leasing our new vehicle. When arriving for appointments, he was always so well prepared, especially for our test drive. He was a pleasure to deal with and we our new vehicle. When arriving for appointments, he was always so well prepared, especially for our test drive. He was a pleasure to deal with and we would highly recommend him. More
by Bill and Brenda
September 30, 2023
Bought a pre-owned vehicle from Tony. Really satisfied with the whole process and received the car on time. One of the best detailed pre-owned vehicle I have received. Thanks Tony Really satisfied with the whole process and received the car on time. One of the best detailed pre-owned vehicle I have received. Thanks Tony More
by Mshaikh
Employees Worked With
September 29, 2023
Mike Robinson Helped us purchase our vehicle and was incredible from start to finish. He took the time out of his day to ensure that all of our requests were met. I would highly recommend anybody lookin incredible from start to finish. He took the time out of his day to ensure that all of our requests were met. I would highly recommend anybody looking into purchasing a Mercedes-Benz to reach out to Mike Robinson as his customer service and the customer service of Mercedes-Benz London are incredible and make you feel welcomed. More
by Camille
September 28, 2023
Brought my car in because the ESL failed. They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. Th They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. They didn’t. Eventually I got told the part is so back ordered, they don’t have an estimate for when it’ll show up. After lots of angry phone calls, I got Mercedes Canada headquarters to admit people have been waiting for this part for over 8 months. I understand back orders, covid, geopolitical conflicts impact shipping times, but it’s called expectation management. You KNEW when I brought it in that this issue existed. You KNEW I wouldn’t get my car back in 3 weeks. Don’t hide behind some policy that says you have to quote 3 weeks and you know people have been waiting almost a YEAR. You LIED. Every step was a lie, you knew it, and don’t want to admit it. Don’t buy a Benz from this dealership. They’ll only screw you over. More
by Djst4tik
September 28, 2023
Update September 2023: I just purchased another car from Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able t Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able to put together for me. It was special in that it was the car of my dreams, but perhaps even more importantly is that I just bought a new C43 AMG in May 2023. The C43 was a great car, but I must admit that my decision to purchase the C43 over the more expensive SL63 was a mistake on my part. When I called Tony to let him know that as much as I really liked the C43, I still had SL 63 on my mind despite the price difference. Tony and Rob created a path to the new SL63 that made my decision fast and easy. Friendly, helpful and professional all the way. Thanks Tony for an awesome purchase experience. More
by Ron Hurak
Employees Worked With
Other Employees :
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