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Mercedes-Benz London
London, ON
1,113 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,113 reviews
March 29, 2025
We recently leased another GLE450 from Mercedes. We have been dealing with Mike Robinson and the London dealership for a number of years now. All we can say it's always been a great experience. Mike We have been dealing with Mike Robinson and the London dealership for a number of years now. All we can say it's always been a great experience. Mike and the staff really know how to take care of customers and always go out of there way to make things happen. Hats off to Mike and the staff at the dealership. Great experience. Thank you from Lisa and Marc More
by Marc
March 27, 2025
I recently purchased a 2023 Mercedes-Benz EQE Sedan from Mercedes-Benz London, and the experience was excellent from start to finish. Dealing with Tony and Mike was exceptional—they were professional, knowl Mercedes-Benz London, and the experience was excellent from start to finish. Dealing with Tony and Mike was exceptional—they were professional, knowledgeable, and made the entire process seamless. I was able to figure out all the details over the phone, including evaluating my trade-in, and when I arrived, everything was ready for me to simply pick up the car. The customer service exceeded my expectations, with clear communication and a commitment to making the entire process hassle-free. The team handled everything efficiently, from paperwork to final delivery, making the experience effortless. I highly recommend Mercedes-Benz London for anyone considering a new vehicle. Their professionalism and dedication to customer satisfaction made my purchase experience outstanding. More
by Tamer
March 19, 2025
I purchased a pre-owned GLA 45 in mid-February, 2025. The dealership was immaculate and reception was pleasant. Tony was great. He showed me the car and its features and details and then left me to my in The dealership was immaculate and reception was pleasant. Tony was great. He showed me the car and its features and details and then left me to my inspection without pressure or "hovering." When I asked about a test drive he passed me the keys and suggested a route I could take covering both smooth and bumpy roads to check everything out. After the drive we talked and he was gracious when I said I wanted to think about it. A few days later I called back and sealed the deal. When I returned to pick the car up the process was quick and efficient. Overall an excellent experience. More
by Mike P.
March 04, 2025
very helpful to close a sale, provide the necessary information as needed. Feel very comfortable to deal with this rep. information as needed. Feel very comfortable to deal with this rep. More
by mike Chai
March 01, 2025
I purchased a Mercedes-Benz C300 three months ago, and I couldn't be happier with my choice! From the moment I walked into the dealership, the staff was incredibly friendly and professional. A special thank couldn't be happier with my choice! From the moment I walked into the dealership, the staff was incredibly friendly and professional. A special thanks to Tony Yang, who took the time to understand my needs and helped me pick the perfect car. When I received the car, the delivery process was smooth and the service was excellent. The entire experience—from selecting the vehicle to driving it off the lot—was seamless and enjoyable. I highly recommend this dealership to anyone looking for top-notch service and a high-quality vehicle. Thank you for making this such a great experience! More
by rasoulgudarzi
Employees Worked With
February 24, 2025
Excellent experience with Mercedes car service. Service advisor Zihan is super friendly, professional and extremely helpful during each car service. Her expertise has made each service appointment Service advisor Zihan is super friendly, professional and extremely helpful during each car service. Her expertise has made each service appointment go very smoothly. She is always ready to help and we highly recommend her outstanding service and support. More
by KaireaL
Employees Worked With
Zihan Yang
February 20, 2025
We found the vehicle that we wanted at the London location. We traded in our vehicle for a 2021 GLE and we got the best deal for both. We dealt with Tony and from start to finish it was an easy proce location. We traded in our vehicle for a 2021 GLE and we got the best deal for both. We dealt with Tony and from start to finish it was an easy process. We live in Caledon but was worth the drive to go see the vehilce. They delivered the car to our house so we wouldn't have to drive all the way back to London. We shopped around to different dealerships around the city and were not happy with the service and deals that we were presented. Tony at the London location really understood what we wanted and made that happend for us. Highly recommend this location. More
by Konstantina
Employees Worked With
February 20, 2025
This is my 3rd purchase with Mercedes Benz London and each experience just seems to get better. I had decided to trade in my BMW and try the GLC. After years of a sporty sedan I wanted to move to a SU each experience just seems to get better. I had decided to trade in my BMW and try the GLC. After years of a sporty sedan I wanted to move to a SUV. I called Tony Yang on the phone on a Saturday morning and discussed what I was looking for. He went through some options and within 90 minutes I was at the dealership ready for a test drive. Tony was very professional and informative throughout the process. Rob Stockie a partner at the dealership was also excellent to work with and is a very genuine, caring individual. In fact when I was heading out for my test drive, Rob was cleaning the snow off cars in the lot! Greg in the business office was not pushy at all with the available after the sale options which I very much appreciated. It's a great dealership that shows a lot of pride and has a large selection of vehicles at all price points. I would highly recommend Tony and the dealership! More
by chris
February 20, 2025
Was provided with excellent service and care here. Tony was able to assist me with all my needs, making the entire transaction as seamless as possible. Tony was able to assist me with all my needs, making the entire transaction as seamless as possible. More
by Sara
