Mercedes-Benz Heritage Valley

We took our vehicle in for a service and everything was great. On time , pleasant employees and wonderful to get along with. Awesome experience. great. On time , pleasant employees and wonderful to get along with. Awesome experience. More

I wanted to give a huge “thank you” to Ian Wong at Heritage Valley Mercedes for making my purchase at Mercedes so seamless. Even as I sat in BC on vacation, he answered every question and put me at ea Heritage Valley Mercedes for making my purchase at Mercedes so seamless. Even as I sat in BC on vacation, he answered every question and put me at ease with my choice of vehicle in Alberta. I so appreciate everything he did for me and all those involved from financing, vehicle overview and my vehicle setup. Great job 👏! More

This was our first experience with Heritage Valley Mercedes and it didn’t disappoint. Every aspect of our purchase was excellent. Mercedes and it didn’t disappoint. Every aspect of our purchase was excellent. More

Peter was nice and polite and arranged for a shuttle to take me home. repair was done, although it took almost all day, so i was glad it was suggested . shuttle driver Mark was excellent. he went beyond hi take me home. repair was done, although it took almost all day, so i was glad it was suggested . shuttle driver Mark was excellent. he went beyond his duty on my behalf. i truly appreciate his help with an additional stop. More

Purchased a used vehicle from this dealership. Salesman Justin Tham was excellent and very professional! Any other staff I dealt with were very courteous and professional as well. Thanks to all. I Salesman Justin Tham was excellent and very professional! Any other staff I dealt with were very courteous and professional as well. Thanks to all. I give this dealership a ten plus! More

Excellent, friendly , very accommodating, courteous, timely delivery , work extra mile to get the job done, efficient staff & technicians. I’m Very satisfied customer😁 timely delivery , work extra mile to get the job done, efficient staff & technicians. I’m Very satisfied customer😁 More

The people at this dealership are always friendly and accommodating . They are respectful to returning customers, I usually always deal with the same people so it seems their staff turn over is low also. accommodating . They are respectful to returning customers, I usually always deal with the same people so it seems their staff turn over is low also. The lobby is clean, bright and inviting with complimentary beverages. The service is always top notch. Great communication about what is going on, and digital record of your maintenance history which is nice. Plus they always wash my car! More

Took hours to return a phone call. On hold for too long when I called, actually hung up after 10 minutes. When I went to get the car, the keys were not where I was told they would be On hold for too long when I called, actually hung up after 10 minutes. When I went to get the car, the keys were not where I was told they would be. When I got the car, there were 3 strips of tape holding the windshield in place. I had to call back the next day, again on hold for too long, to find out when I could take the tape off. As well there were dirty rags left in the car. I purchased a high end vehicle to get high end service, and usually its ok, but this time I was very disappointed. More

Service department is amazing. Peter is exceptional. Sales need improvement. Sadly, they don’t seem to care about long term relationships; just the sale in front of them. Refer Peter is exceptional. Sales need improvement. Sadly, they don’t seem to care about long term relationships; just the sale in front of them. Referrals go unacknowledged. More

Went there to get a tire fixed which was bought newly before 2 months and initially we were told it’s non repairable but when we asked that it should be under warranty since it was purchased just 2 month before 2 months and initially we were told it’s non repairable but when we asked that it should be under warranty since it was purchased just 2 months back, they came back and said it is under warranty and can be fixed instead of replacing it. It feels a rip off when they just blindly recommend to replace the tire even if it’s fixable. How come when they found out the tire is under warranty all of a sudden the flat was repairable. More