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Mercedes-Benz Heritage Valley
Edmonton, AB
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
November 21, 2018
Pressure Free The sales manager and finance manager went above and beyond in getting us into a brand new GLE400. The environment was relaxing and pressure free. The sales manager and finance manager went above and beyond in getting us into a brand new GLE400. The environment was relaxing and pressure free. More
by Gye-Fillier
Employees Worked With
Anastasia Pellerin, Khandaker Ahmed, Kenneth Chung
September 29, 2018
Great service! I had the pleasure of working with Justin and Khandaker to purchase my Volkswagen Tiguan. They were very helpful and friendly to work with. I would hi I had the pleasure of working with Justin and Khandaker to purchase my Volkswagen Tiguan. They were very helpful and friendly to work with. I would highly recommend visiting them to discuss your next car purchase. We will definitely visit again. Thank you guys! Miha More
by Miha
Employees Worked With
Khandaker Ahmed, Justin Tham
September 17, 2018
Excellent in customer service. Hey its jag I bought my benz in june from heritage valley edmonton from ken chung. He is the best sales person i ever met, he helped me get my safety Hey its jag I bought my benz in june from heritage valley edmonton from ken chung. He is the best sales person i ever met, he helped me get my safety done in saskatchewan too. I highly recommend heritage valley to others they have highly knowledgeable staff. Thanks More
by Jagjit singh
Employees Worked With
Khandaker Ahmed, Kenneth Chung
August 29, 2018
Flourn and Mark made things easy. I purchased a 2017 Metris from Florin and Mark. Dealing with these 2 guys was great and they made thing really comfortable. I will definitely keep c I purchased a 2017 Metris from Florin and Mark. Dealing with these 2 guys was great and they made thing really comfortable. I will definitely keep coming back as my fleet grows. More
by 49494949
Employees Worked With
Florin Oancia, Mark Hurst
August 25, 2018
Peter is condescending and rude Went in to buy a new Merc and was sent to Peter via recommendation, however after sitting down and talking to him he began trying to aggressively upse Went in to buy a new Merc and was sent to Peter via recommendation, however after sitting down and talking to him he began trying to aggressively upsell us on every option. After politely decling, he became rude and condescending claiming we weren’t here to buy a vehicle. His unprofessionalism extended to our trade in and mocked me for trying to trade it in and said its not worth any value, (canadian black book value, 8k). Overall, I am pretty disappointed in heritage valley and Peter Mah. I thought it would better considering it is a new dealership. Would not recommend. More
by Jeff
Employees Worked With
Peter Mah
August 04, 2018
I felt very welcome and comfortable Ashlee is one of the best advisers I have ever come cross in my 50 years of getting my vehicle serviced. She is one the reasons I would coming bac Ashlee is one of the best advisers I have ever come cross in my 50 years of getting my vehicle serviced. She is one the reasons I would coming back for service. More
by Glasprinter
Employees Worked With
Ashlee Schuster
June 15, 2018
Mercedes review of my experience I walked into the dealership not knowing much about the cars, but after taking to your salesman Reece Bailey, he informed me greatley . My experience I walked into the dealership not knowing much about the cars, but after taking to your salesman Reece Bailey, he informed me greatley . My experience with your great salesman left me very happy and hoping to purchase in the future ! Thank you for the experience More
by Dalton Thomas
Employees Worked With
Reece Bailey
June 01, 2018
Amazing experience ever My experience dealing with Khandaker Ahmed and Reece was amazing I loved their professional knowlede and public service which wins my heart they treat My experience dealing with Khandaker Ahmed and Reece was amazing I loved their professional knowlede and public service which wins my heart they treat us like family! From start to finish we were well looked after. I appreciated personal service that I received, Khandaker and Reece made the whole process a delightful,quick, and easy. I will highly recommend Mercedes-Benz Heritage Valley for your next dream car. H.Rehman More
by Hamood
Employees Worked With
Khandaker Ahmed, Reece Bailey
May 16, 2018
Welcoming, Professional, and Informative I do not like shopping for cars, I am not interested in cars but know the features that I want. MB Heritage Valley was the perfect fit! I had a spec I do not like shopping for cars, I am not interested in cars but know the features that I want. MB Heritage Valley was the perfect fit! I had a specific model in mind and Justin Tham and Khandaker were welcoming and listened to what I wanted. They were knowledgable and responded appropriately, not trying to push another model. When we returned to the dealership to take the car for a test drive, we were accompanied by our big dog (one of the buying criteria was space for he) and our 2 and 4 year old granddaughters. Justin was incredibly hospitable, welcoming the gang with bottles of water, juice boxes and cookies for the girls, and even treats for the dog! The sale process went just as smoothly. Although we left the dealership to look at other options, Justin's follow up was done with interest, but not at all overbearing. When we decided to buy the MB, Kevin and Justin offered a reasonable package. We then met Louella to review the various options. She was very informative, explaining every offering and making recommendations based upon our needs. She was doing her job, promoting the options but with care to address our needs, not just to make the sale. A friend was also buying a new car from another manufacturer's dealership. Her experience was a complete contrast to mine, making my buying experience just that much more satisfying. I would never have thought to describe a dealership as Hospitable, but that is the word that best describes MB Heritage Valley More
by Laurie
Employees Worked With
Kevin Zinyk, Louella Ramos, Khandaker Ahmed, Justin Tham
May 12, 2018
Felt marginalized This employee has a stern demeanour and a talk it or leave it attitude. He may need better education on cultural intelligence. Many Asians like the MB This employee has a stern demeanour and a talk it or leave it attitude. He may need better education on cultural intelligence. Many Asians like the MB brand from back home. But we may need more relational sales manager aware of the high context (non verbal) cues. Felt looked down upon and came away feeling bad. More
by T Lalat
Employees Worked With
Kevin Zinyk
