Mercedes-Benz Heritage Valley

Great Crew to do business with Manny and Kevin helped making a purchase very smooth. Very efficient and hardworking people. Enjoyed and will recommend to everyone to do business wit Manny and Kevin helped making a purchase very smooth. Very efficient and hardworking people. Enjoyed and will recommend to everyone to do business with MBHV. More

Who the man, Manny's the man. Awesome. Manny was a delight. Very knowledgeable about the cars. Great customer service. Always smiling. I would recommend Manny all day every day. He even b Manny was a delight. Very knowledgeable about the cars. Great customer service. Always smiling. I would recommend Manny all day every day. He even bought coffee to help me sign the deal. More

Amazing Experience! I had an amazing experience. They are very friendly and accomodating. They helped me get the best deal I can have. Special thanks to Mr. Manny Martin I had an amazing experience. They are very friendly and accomodating. They helped me get the best deal I can have. Special thanks to Mr. Manny Martinez and Louella Ramos. More

Manny was a great help to find the right vehicle! Manny was so helpful during the process of selecting the right vehicle for me and my family. Any questions I had he would get right back to me with an Manny was so helpful during the process of selecting the right vehicle for me and my family. Any questions I had he would get right back to me with answers. He knew what I wanted and he made it happen. I would recommend Manny 100 % for any vehicle purchase needs. I had a Wonderful experience with all the staff I encountered at Heritage Mercedes Benz. More

2nd Time Visit Bad Experience This was the second time I've been to this dealership. The first time was a bad experience already which resulted in us buying a Mercedes from a BMW d This was the second time I've been to this dealership. The first time was a bad experience already which resulted in us buying a Mercedes from a BMW dealership. Then we decided to give them a second chance this year. We had our eyes on a GLA45 AMG 2017. They offered us $20K for my current Mercedes, and $1,500 for maintenance (3 years), which was too low, so they then offered $22K with no 3 year maintenance. We also asked for a whole set of winter tires (rim + wheel) which was ~$4500 but then they took back the offer for the winter set. We got there at around 5pm and stayed there until a bit after closing to try and set a deal. About a day later, I texted one of the employees saying I wasn't interested in getting the car anymore. He then offered to throw in a winter tire package which was worth $4514.50 (The one that we asked for but was turned down from). So then I decided to head back (Which I had to cancel anther meeting for) to talk them again regarding the deal, but then the sales manager, Mike was not being professional with the way he talked to us at all, he said that they can't give us the rims+tires instead only the tires which was only worth $1500. I showed them the text that I received from them about the winter set being added on for free, and they said that they made a mistake. We had argued for a bit about tires, then I was done with the tires and I asked about the deal from the previous day and he changed the offer from $20K with 3 year maintenance to just $20K, denying that he even offered that to me the previous day. I also had my wife and one of his employees witness him giving me that offer. I've been in the customer service industry for over 25 years and have never seen a sales manager like that, lying in front of both my wife and his own employees. We wanted to talk talk to the other sales person but he was on another test drive, so we decided to just leave. He then called me and we made a U-turn to go back and talk with him. When we got back, we were introduced to the owner of the dealership, who was super nice and professional, but he still couldn't give us a deal that we would be satisfied with.. This was suppose to be a gift for my wife for valentines day but due to all this, I wasn't able to get her a gift this year. Not impressed with the performance of this dealership at all. In conclusion, all of the employees were super nice, but it was the management that was really poor. We were not the only one receiving this kind of service, we also overheard another customer complaining about the sales person, Mike. More

Dishonest to this single lady An injector was leaking on my Mercedes SUV ML 320 cdi (diesel). First, Heritage Valley mechanics told me the injector needed replacing plus the gask An injector was leaking on my Mercedes SUV ML 320 cdi (diesel). First, Heritage Valley mechanics told me the injector needed replacing plus the gasket. They did both - $1300.00 later, the injector was still leaking. I drove home with it running really rough and I was worried I was damaging the vehicle by driving it. I phoned Mercedes and told them. They had me bring it back in and they then said they put a camera scope in and said the CYLINDER HEAD needed replacing and they could do that for $10,300.00!!!!!!! I have this ridiculous printed quote. I had a heart attack and said I would take time to think about it. In the end I went to another shop - Dalzell's Automotives - for a second opinion as I doubted Mercedes diagnosis. Meanwhile, Mercedes Heritage Valley phoned me up and told me to come back and they would try replacing the gasket at the injector site again. I went back to Mercedes Heritage Valley and they said the original injector didn't need to be changed after all and they would put my old one back in (what pile did they manage to scurry that up from as they had removed it two days prior!!). They supposedly put my original fuel injector back in and tried for a second time to replace the gasket. PRESTO!!! It worked. The injector was no longer leaking!! They then refunded me $400 back on the original $1300 bill. I NEVER went back to Mercedes Heritage Valley again!!! They almost had me spend $10,000 needlessly. Thank God I told the service advisor I was going for a second opinion. I never got to the bottom of what REALLY HAPPENED in this whole fiasco and I tell everyone I know to stay away from this crooked dealership. More