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Mercedes-Benz Heritage Valley

Edmonton, AB

4.4
313 Reviews

2120 103A St SW

Edmonton, AB

T6W 2P6

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Showing 313 reviews

July 19, 2023

I recently negotiated a deal for a pre-owned Porsche from Mercedes Heritage Valley. I went out from Ontario to make the deal and purchased this vehicle through a private dealer here in Ontario. The sales sta More

by Pat Raso
Recommend Dealer
No
Employees Worked With
None. Issues are with management
June 30, 2023

The service department is useless and the service manager gets off insulting the customers not to pay up or weasel around to get paid. He gets a fail and a 0/10 More

by Henri
Recommend Dealer
No
Employees Worked With
Kevin Zinyk, Brittany Walsh, Brittany Richter
May 25, 2023

Had my suv in for a service today. Brittany was prompt and gave me a heads up on pricing before I left. Frank took me back home and picked me up, was a pleasant experience with him I e More

by Kscheiris
Recommend Dealer
Yes
Employees Worked With
Frank, Brittany Walsh
January 31, 2023

Very Bad experience and wasted my time. I would recommend going else where. Poorly Managed and they give you peanuts for your trade in and also insult if you ask why that low. Same day I we More

by prem
Recommend Dealer
No
Employees Worked With
Manager
January 14, 2023

Mason met with us on his day off and we found him to be very knowledgeable, professional and a pleasure to deal with in our successful visit. We found the other staff to be very team orientated, very wel More

by bob_nina
Recommend Dealer
Yes
Employees Worked With
Mason Haochuan He, Doug Boultbee, Justin Tham
April 03, 2022

Very unprofessional experience. Went to look at a new Mercedes GLS, driving a GLC now. They had one available and I was very interested in this vehicle. The manager test drove my GL More

by Happy Jeep owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ben
January 26, 2022

Went to this dealer to look at a couple used cars. Asked salesman some basic questions about things on both cars as far as options and motor etc. I knew most of all the answers but wanted to see his respons More

by jbiggelaar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Mah
November 04, 2021

Sam Nazzal called me back after business hours on his own time within an hour of me leaving a message at Heritage Valley. I was calling from out of province to say I was interested in a 2011 M-class for my More

by reav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Nazzal
August 23, 2021

I was in Mercedes-Benz Heritage Dealership in Edmonton today on August 23, 2021. I was hoping to see the GLC coupe and was considering to buy one. However, this dealer has the worst customer service I hav More

by Billy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not a single person came to attend to my needs
July 24, 2021

I can not express how thankful I am for Marcel in service. We had a surprise transmission leak, and of corse it happened on a Friday afternoon! Marcel was able to get the vehicle in to be repaired w More

by Dmanuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcel Bruckner
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