Mercedes-Benz Heritage Valley

Good and professional people. Easy to do business with. Knowledgeable staff. Car always very clean when we get it back. Easy to do business with. Knowledgeable staff. Car always very clean when we get it back. More

I would like to thank Mercedes Heritage Valley for having a nice selection of used cars. We had been looking for a truck for a couple weeks when we came across a very nice truck at a reasonable price. I woul a nice selection of used cars. We had been looking for a truck for a couple weeks when we came across a very nice truck at a reasonable price. I would like to take the time to thank Peter Mah, very nice down to earth salesman. Peter worked with us to stay within our budget and overall a great experience. The truck was detailed perfect, great job Heritage Valley Mercedes. More

First class service from start to finish! Very happy with my new vehicle, I highly recommend you visit before your next purchase. Very happy with my new vehicle, I highly recommend you visit before your next purchase. More

Excellent services and communication from the sales manager, sales associate, finance officer and front desk personnel. The SUV delivered is very well prepared. Exceeded my expectations. manager, sales associate, finance officer and front desk personnel. The SUV delivered is very well prepared. Exceeded my expectations. More

The dealership is amazing along with everyone being so welcoming and friendly. Sales , service, and the parts department take care of any questions and make every visit enjoyable. welcoming and friendly. Sales , service, and the parts department take care of any questions and make every visit enjoyable. More

Great service, like always. Nice and clean facility with great service people, ready to help. Nice and clean facility with great service people, ready to help. More

Service department is unorganized and inattentive. Appointment times don’t mean anything- they look at your vehicle when they have time the same day or the next. Little regard for the value of time, Appointment times don’t mean anything- they look at your vehicle when they have time the same day or the next. Little regard for the value of time, will likely not buy another vehicle from this dealership. More

I recently tried to purchase a new G63 from Peter their AMG specialist. He first tried to show me a "new" G63 with damaged paint in the showroom which he of course never noticed. After seeing the second op AMG specialist. He first tried to show me a "new" G63 with damaged paint in the showroom which he of course never noticed. After seeing the second option I was immediately surprised as he was hesitant to email a quote for some reason. When Peter finally got back to me on my used G63 for trade in he refused to put the deal in writing. I believe his professional sale response was "why bother". More

DO NOT BUY A VEHICLE FROM HERE . I purchased a 2019 G63 last November and have had nothing but problems with it since i drove it off the lot. The second day of driving it wont shift I purchased a 2019 G63 last November and have had nothing but problems with it since i drove it off the lot. The second day of driving it wont shift gears until 6000 to 7000 rpm or i have to do it manually, the engine light came on and i brought it into the dealership and they said the transmission is fine and found no issues with it and reset the code, the same issue continued on and the light went on again and then they did the same thing reset it, it still doesn't shift properly , the driver side window wouldn't go down or up the ambient lighting quit working , they fixed those issues and when i got home i noticed that there was scratches on the side of my drivers seat which were clearly from one of there mechanics getting in and out with tools in there pockets they denied it and said it was there when i bought it. Yesterday i had issue with the heat not working they called me back today after i left a message about it and said they wont deal with me anymore at there dealership so therefor they will not fix it. This dealership is very unprofessional and they like to hide issues mechanically and cosmetically with the vehicle when they sell you a used vehicle. Once they have your money and you sign the papers they don't care about you. I am buying a new G63 this spring and i will go to Calgary or west end as west end has a great customer service and service department. I Have numerous friends with Mercedes and they wont deal with Heritage valley anymore especially there sales team and there service team as they are very unprofessional and rude More

Title: Serious Safety Concerns and Poor Customer Service at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disap at Mercedes Benz Heritage Valley Dealership I have been a long-time customer at Mercedes Benz Heritage Valley Dealership. However, I am deeply disappointed with a recent service incident and feel compelled to share my experience for the benefit of potential customers. I recently had my daughter's car brought in for a sunroof repair after the glass had shattered. While initiating the repair process, we were offered an additional detailing service, which we declined. We did express our concern about the leftover shattered glass inside the vehicle, and were assured that the glass would be vacuumed out, even if we opted out of the detailing service. Unfortunately, when my daughter returned to pick up her car, she was cut by a piece of glass that was on the driver's seat. She immediately alerted the staff, who apologized and said they would vacuum the car. They only addressed the driver's side and neglected the rest of the vehicle, leaving shards of glass still present. Subsequent to this incident, I reached out to the dealership's management to address this oversight. The response I received was apathetic at best; the manager displayed a noticeable lack of interest in resolving the issue or even acknowledging the gravity of the situation. Given the severe safety concern this poses, coupled with the unprofessionalism exhibited by the management, I find it difficult to recommend this dealership. If you are in the market for a Mercedes, I would advise considering other dealerships that prioritize customer safety and service. More