Mercedes Benz Country Hills

I recently purchased a Lexus from Mercedes-Benz Country Hills and unfortunately had a very disappointing experience with the dealership after the sale. At the time of purchase, our salesperson specifica Hills and unfortunately had a very disappointing experience with the dealership after the sale. At the time of purchase, our salesperson specifically told us that because we purchased our vehicle through the dealership, we would have access to their airport parking and shuttle service. I even asked whether I needed this in writing and was assured that I did not. When I later applied to use the airport parking, the employee assisting me also did not know there was a distinction between Mercedes-Benz and non-Mercedes-Benz vehicles. It was only after my completed application was submitted that I was told our Lexus was not eligible. I raised the issue through three levels of management, including the Service Manager, General Manager and Managing Partner. The General Manager acknowledged in writing that the benefit had been incorrectly represented to us by their employee and that “that should not have happened.” Despite acknowledging the mistake, the dealership ultimately maintained the same position through three levels of management: they would reimburse $57 for the parking on the one trip, but would not honour the ongoing benefit or provide meaningful compensation for its loss. This was not a benefit offered for one trip. We were told it would be available for as long as we owned the vehicle. What is particularly disappointing is that the dealership acknowledged the error but still chose to leave the customer to absorb the loss of a benefit that had significant value to us. Unfortunately, this was not the only concern I had with the vehicle’s preparation. The security wheel lug nut was missing, the windshield washer fluid had not been filled, the infotainment system had not been properly reset and still contained the previous owner’s information, and we were given incorrect information about the vehicle having a garage-door opener. I also could not get clear confirmation that the oil change had been completed. Given that the vehicle was represented as having undergone a 180-point inspection, these issues caused me to question how thoroughly the inspection and preparation had actually been completed. Taken together, these experiences left me feeling that the focus was on completing the sale rather than providing the level of attention to detail, accountability and customer service I would expect from a dealership of this caliber. Based on this experience, I personally would not purchase another vehicle from Mercedes-Benz Country Hills. I am also submitting this matter to the Better Business Bureau so that my experience and the dealership’s handling of the situation are formally documented. I am sharing my experience honestly so that prospective customers can make an informed decision. My biggest takeaway is simple: if a salesperson promises you a benefit or perk as part of your purchase, get it in writing and do not assume a proper inspection has been completed. More

Worst Dealer ship ever! Sold me a new Car with a Dead Battery. Told me I killed the battery and needed to hook up a Battery Charger every time I parked the car. Cost me Sold me a new Car with a Dead Battery. Told me I killed the battery and needed to hook up a Battery Charger every time I parked the car. Cost me $900.00 to replace. This place is a disgrace. More

Recently bought a pre owned vehicle there. Francisco helped me with what information I needed and got everything done quick when a deal was met. Francisco helped me with what information I needed and got everything done quick when a deal was met. More

My experience with Mercedes-Benz Country Hills has been extremely disappointing, particularly after the vehicle purchase. The sales process was smooth, but once the paperwork was signed, the level of cu extremely disappointing, particularly after the vehicle purchase. The sales process was smooth, but once the paperwork was signed, the level of customer service and follow-up dropped significantly. I experienced issues that should have been handled promptly, yet I had to repeatedly follow up myself to get updates and answers. One of the most frustrating issues was being charged an additional month of lease payments on my previous vehicle due to delays in processing the lease payout. Although I was assured this would be taken care of, the payment was still withdrawn from my business account, and I was left waiting while Mercedes-Benz and the financial institution worked through their internal process. This should never become the customer's responsibility. I also found that several commitments made during the sales process were either delayed or not followed through as promised. Communication after the sale was inconsistent, and I did not feel that my concerns were treated with the urgency or professionalism I expected from a premium brand. When you purchase a Mercedes-Benz, you expect exceptional customer care—not only before the sale, but long after you take delivery of the vehicle. Unfortunately, that was not my experience. Based on my experience, Mercedes-Benz Country Hills has significant room for improvement in customer care, after-sales support, communication, and honoring commitments made to customers. I hope management takes this feedback seriously and improves the ownership experience for future customers. More

Dealership experience was top notch from start to finish. The entire team was very pleasant and Francisco our sales associate was very helpful, knowledgeable and easy to work with. No pressure at all. Ou The entire team was very pleasant and Francisco our sales associate was very helpful, knowledgeable and easy to work with. No pressure at all. Our first time visiting and purchasing a luxury vehicle was a great experience and we found exactly what we were looking for with a Hybrid Mercedes GLE 450e. More

We have made purchase of 2025 Lexus at your dealership a few weeks ago and just would like to say Thank You for your kind and professional service that we received. Special Thank You to Lianet for your very few weeks ago and just would like to say Thank You for your kind and professional service that we received. Special Thank You to Lianet for your very kind and helpful service we received from you as our Salesperson. You are just great at what you do. And to all the staff at Mercedes Benz Country Hills. THANK YOU ❤️ Frank More

Be aware! They DO NOT HONOR THEIR QUOTE. I bought our suv from this location today. We were super excited and planned to celebrate after, until it turned into They DO NOT HONOR THEIR QUOTE. I bought our suv from this location today. We were super excited and planned to celebrate after, until it turned into nightmare. I spent 4 hours at the dealership, and here are the things went wrong: the quote was 0 down, but it was changed to 5000 down when we arrived. This was corrected only after we find out. We were quoted with additional $2000 off from the reduced price (it was a demo car, the price was reduced by $4514 to start with) but the sale manager Zabi lied in front of his staff and told me the original discount was $4000. I only find out after i signed the contract. The discount list were on every sale person's desk, with the exact amount of 4514! The protection plan was taken off without noticing us. And after a negociation, it suppose to be added back on with a discounted rate. When I found out the number does not add up, the finance manager Gur lied and misleading me that the first payment was lowered by over 1000. Only after I sign the contact, I found out it is not a discount, it is the deposit that are no longer needed since we purchased the protection plan. After hours of frustration, I finally give up, and ready to take the lose. But on my way home, I noticed there was a chip on the windshield that nobody told me about. I had to drive back, and I saw several people were inside Zadi's office. Someone seems to be important. So I went in and showed him the price list i took picture off their desk. No apologies! And you know what, I was totally right. It was the OWNER of the dealership inside! When I offered to tell them what happened, they refused to listen! And after I left the room, I heard some very very loud laughs. Come on mercedes, how could you laugh at your Customer for a few hundred dollars! What a horrible horrible experience! More

I purchased a used vehicle from Mercedes Benz Country Hills that included a set of winter tires and rims. I paid for these wheels. When I later tried to put the wheels on my car they where not compatible Hills that included a set of winter tires and rims. I paid for these wheels. When I later tried to put the wheels on my car they where not compatible. I reported the problem to the dealer. The dealer first denied my claim and argued it was not their responsibility and would not give me a refund although I had paid for the wheels. I continued to argue with the dealer and finally they agreed to install a cheap after market wheel from a third party service outlet. These wheels later caused severe brake problems as they did not fit the car. In the end, I had to replace the inappropriate wheels with the proper wheels that fit the car. This cost me $3000.00 dollars on top of the cost that I paid the dealer for winter wheels in the original purchase price. In the end, the dealership was disingenuous and a substituted a low quality component in my car that could have created significant service issues. Based on my experience I would never recommend Mercedes Benz Country Hills to anyone. More

Very pleased with my buying experience with Bryon Salimbacod. He did a great job explaining all the features of the vehicle. He made me feel valued as a customer and I never felt pressured to make Salimbacod. He did a great job explaining all the features of the vehicle. He made me feel valued as a customer and I never felt pressured to make a decision. Well done Bryon!! More

We had a positive experience purchasing our GLE 350 from CJ Mackenzie. Today we picked up our car after first Service. Vishall is in the Service Dept and they are very lucky to have him. He is so honest, re CJ Mackenzie. Today we picked up our car after first Service. Vishall is in the Service Dept and they are very lucky to have him. He is so honest, responsible, responsive, personable and just the best experience we have ever had in servicing our cars over the years. He’s remarkable. I hope MB appreciate him and keep in here in Calgary. More