Mercedes Benz Country Hills

Took my 4 season tires to be swapped in for my winter tires. I had used my 4 seasons for 2 summers (around 20KM). I remember thinking "these tires seem almost new" when I was loading them into my car. tires. I had used my 4 seasons for 2 summers (around 20KM). I remember thinking "these tires seem almost new" when I was loading them into my car. I leave my car there for a week because I went on a week long trip. I come back. My car is not ready and I'm told that my treads have completely worn out and that I need new tires. How does pretty new tires with only 20Km on it get to almost bald. The service manager raises his voice to me and tells me this is perfectly normal. More

I take them my Shiny E63 AMG S and I pick it up with fully Scratches and untied it screws. I just figure they didn’t tight my differential screw and When I talk to Service manager his name is Brian Didr fully Scratches and untied it screws. I just figure they didn’t tight my differential screw and When I talk to Service manager his name is Brian Didrikson, He did Nite didn’t want to fix it. Can you imagine he mention that I Scratch the car and untied the screw by purpose That’s ridiculous. He was so rude. More

Our sales person Guarav was friendly and professional. Easy to talk to and quick to get us answers to all our questions. Financing was made easy and staff from reception to managers were welcoming and ple Easy to talk to and quick to get us answers to all our questions. Financing was made easy and staff from reception to managers were welcoming and pleasant to deal with. I would highly recommend contacting Gaurav or if you plan on looking at vehicles here. More

Have taken my SUV in a couple of times, but will no longer. The service department is, ironically enough, terrible at 'service'. Broke my windshield when repairing a chip and then didn't have the d longer. The service department is, ironically enough, terrible at 'service'. Broke my windshield when repairing a chip and then didn't have the decency to call me to tell me, just got a text saying they broke it, but they'd be happy to charge me $1000+ to repair it...pass thanks. Then when my keyless entry wasn't working, they said they looked and couldn't recreate it, but in the parking lot of the service centre it continued to malfunction, I took a video sent it too them and no response for over a month. Mercedes may be a luxury brand, but the the service here is anything but. Its so bad that after countless years with Mercedes I am looking to shift to a different brand. More

We traded in several vehicles and I must say that the sales staff was fantastic and the entire sales department went out of their way make us feel exceptional and a part of their family. We really can't sales staff was fantastic and the entire sales department went out of their way make us feel exceptional and a part of their family. We really can't say enough about their refreshing approach to straightforward vehicle sales. An excellent experience all round. More

Sales staff that we dealt with was knowledgeable and helpful but unfortunately as soon as the sale happened they were unresponsive and unwilling to assist with post sale related topic. A big concern for helpful but unfortunately as soon as the sale happened they were unresponsive and unwilling to assist with post sale related topic. A big concern for us was the service quality and our experience so far was that the work was either done in a matter that leave lots of to be asked for (oil filter not tighten properly and leaking oil, side air bag panel reinstalled incorrectly causing attachment clip damage, factory defect parts installed etc.) or was not done at all. I will not be taking my Mercedes to this shop. More

Just had a service for an engine check light fault, it was determined that it was the thermostat, was told that it would take 2-3 hours, it was nearly 7 hours later before the repair was finished, no curt was determined that it was the thermostat, was told that it would take 2-3 hours, it was nearly 7 hours later before the repair was finished, no curtesy car available as they have to be booked 3 weeks in advance, shuttle car does not go outside Calgary, so I’m stuck in the show room for 7 hours with no information on what was happening, after 4 hours I had to go looking for someone to ask what the status was, the information was very poor, in the 50+ years I’ve been driving this was one of the worse experiences from a dealership I have had to endure More