Mark Wilson's Better Used Cars

Car is great, service not so great. My issues are customer service related. 1) sent pic of my insurance to Liz, not sure why as no one contacted my insurance co. I had to scramble at My issues are customer service related. 1) sent pic of my insurance to Liz, not sure why as no one contacted my insurance co. I had to scramble at the last minute to get insurance to pick up the car. If I as to contact them, no one told me. Why did she want proof of insurance of my written off (old) car? 2) when picking up car, no licence plates added and stood out in cold while they screwed them on. 3) received card for VIP 10% off parts and service, no tires. Didn't want to give me the 10% discount on the tinting but relented after I complained. The card does not specify that it does not apply to accessories. 4) dropped car off for snow tires and tinting and was told by salesperson that it would take one or two days. No one called to tell me my car was ready and I left it there for another day while I arranged rides to and from work. Why didn't anyone call to say my car was ready? 5) picked up car and tire pressure gauge on dashboard was flashing. No one explained why until I asked. The guy who drove my car to the front for me didn't know why it was flashing and had to go ask for me. I didn't feel valued as a customer once the sale was finalized. I probably wouldn't buy here again but time will tell. I bought an extended warranty so I'm sure I'll be back to use it. I may change my mind and purchase here again if I get good service from her on out. More

Customer Service: Walk the WAlk Lot's of companies claim to provide superior customer service. Few do. Wilson staff ((reception, sales service and Lot Management ) treated me like th Lot's of companies claim to provide superior customer service. Few do. Wilson staff ((reception, sales service and Lot Management ) treated me like they wanted me to remain a customer for life. It works! Paul Fraser More

Pleasant buying experience Good experience. People were friendly and good to get along with. People were not pushy as I feared. Dealership was clean and very nice.Thanks Good experience. People were friendly and good to get along with. People were not pushy as I feared. Dealership was clean and very nice.Thanks More

Excellent buying experience Absolutely the best dealership I've ever dealt with. Great people, I certainly won't be going anywhere else for service or another car. I highly recom Absolutely the best dealership I've ever dealt with. Great people, I certainly won't be going anywhere else for service or another car. I highly recommend Mark Wilson's better used cars. More

Overall Okay We like our car and those who helped us choose it. They were very helpful. The service centre isn't anything special and although it was promised that We like our car and those who helped us choose it. They were very helpful. The service centre isn't anything special and although it was promised that if my mechanic had any issue with the car they would fix it, they will not fix the things he found because it still passes safety. I'm glad it passes safety I was just under the impression if there were things found they would fix it. There (the service centre) response time to my messages were also incredibly slow. However, the sales people were very fast at responding and very helpful while we were there. We would recommend it for buying a car from. There prices are fair and we like our car so far. More

Nice service and friendly stuff good experience. I purchased my last suv from them and loved it so it was a no-brainer to go back to them years later for a newer one. My only problem good experience. I purchased my last suv from them and loved it so it was a no-brainer to go back to them years later for a newer one. My only problem with them and the reason I did'nt give them 5 star is that when i got my new suv they did'nt fill up the gas. It was almost empty. But I think that was a mistake and not intentional. More

Amazing service Good place friendly stuff especially the sales person we deal with he is awesome probably one the reason I bought the car from here iam very happy wit Good place friendly stuff especially the sales person we deal with he is awesome probably one the reason I bought the car from here iam very happy with my car i love the service I got and I love my car 😊😊😊😊😊😊😊😊😊😊😊😊😊😚😚😚😚😚 More

Great Experience It was so easy trading in my truck and finding the perfect car. Everyone I talked to was incredibly nice and helpful, and the whole process was super It was so easy trading in my truck and finding the perfect car. Everyone I talked to was incredibly nice and helpful, and the whole process was super relaxed. No pressure whatsoever. The salespeople worked hard to get the best trade in value for my truck and made sure I was purchasing the perfect used car for my needs. Amazing, painless, positive experience. I will deal with Wilson's in the future and recommend them to anyone! More

One word, AWESOME. Great experience, we have purchased previous from Wilson's and will continue to do so. Great operation, very professional, very knowledgeable. Keep up Great experience, we have purchased previous from Wilson's and will continue to do so. Great operation, very professional, very knowledgeable. Keep up the great work. More

Great Way to buy a Pre-Owned Car Very Professional Operation. Finding the right car made easy due to quick referencing system of online vehicle inventory. Excellent, knowledgeable sal Very Professional Operation. Finding the right car made easy due to quick referencing system of online vehicle inventory. Excellent, knowledgeable sales person.(Rod Sider). Courteous, helpful reception staff. Smooth transition between departments. More