Maranello BMW

Very good service and friendly staff.One of the best BMW Very good service and friendly staff. One of the best BMW dealerships in town. I highly recommend them. I had great service in both used car sales an Very good service and friendly staff. One of the best BMW dealerships in town. I highly recommend them. I had great service in both used car sales and service. More

Stefano Perri and David Sy These two gentlemen know how to take care of a clients needs . They wonderful at assessing the situation and responding with professionalism and above These two gentlemen know how to take care of a clients needs . They wonderful at assessing the situation and responding with professionalism and above all care ...for the client . They make a great team ..So Happy to have them as my "car" people and I always reccommend them to my friends and real estate clients. More

Absolute Pleasurable The People at this dealership are like a Family...everyone is there to help and to make sure the client is treated with the outmost of professionalism The People at this dealership are like a Family...everyone is there to help and to make sure the client is treated with the outmost of professionalism and respect. They really make you feel like a somebody ...cause you are ! They are knowledgeable about the product and will explain things that allow you to understand the issues and their offered solutions . More

They were very professional, specially Mr Robert was very helpful like always, he is the most experienced guy in the service department in my opinion helpful like always, he is the most experienced guy in the service department in my opinion More

Changeover to winter tyres-2013 335i Mostly excellent, but when I drove the car off the lot I got the "flat tyre" message on the control. returned to dealership where they found the need Mostly excellent, but when I drove the car off the lot I got the "flat tyre" message on the control. returned to dealership where they found the need to re-set the instrument panel. I would have expected a test drive to ensure everything was OK before driving away. More

Purchase of new vehicle From the purchase of my new vehicle to the 1st service appointment everything was handled in a most professional manner. Great job done by all... From the purchase of my new vehicle to the 1st service appointment everything was handled in a most professional manner. Great job done by all... More

Terrible service, they didn’t wash my car as promised and took about 3 1/2 hours for an oil change with an appointment scheduled. and took about 3 1/2 hours for an oil change with an appointment scheduled. More

Worst Place to buy a Car "This is the worst experience I've ever had buying BMW X5 ! They are HORRIBLE!". WORST CUSTOMER SERVICE. TYPICAL USED CAR MENTALITY. JUST SELL THE C "This is the worst experience I've ever had buying BMW X5 ! They are HORRIBLE!". WORST CUSTOMER SERVICE. TYPICAL USED CAR MENTALITY. JUST SELL THE CAR AND THEN DON"T GIVE A xxxx TO CUSTOMERS. I WOULD STRONGLY RECOMMEND TO THINK 100 TIMES BEFORE YOU BUY CAR FROM THEM AND DO YOURSELF A FAVOR AND DON"T BUY ANYTHING FROM THEM. AND SAVE YOURSELF FROM LOTS OF STRESS AND SPENDING THE MONEY ON JUNK. They are not different than any Curbside Dealer. I asked the sales person that is anything wrong with the car he said I WON"T GET YOU STALLED. I Bought an X5 from the BMW MARANELLO. Since I have two other cars so I didn't take the X5 for long drive. Purpose of the car mainly to drop off kids and pick up from school which is literally within kilo meter of radius. Car sales person was notified and he didn't bother to call or try to find out what was the issue. Instead he sent me CAR FAX that showed that CAR was SERVICED at BMW MARANELLO and on the Top of they did safety and emission. So, the real test starts when we had guest coming over from Florida, USA. WE went to Blue mountain and on the way back BMW literally stopped and it was really cold. We started getting a solid message saying Engine is Over Heating and it is not safe to drive. Every time we put that into drive, car switches itself to neutral. Since we were in the middle of nowhere and it was so cold and I had my kids with them as well. It took some time for the CAA to get to us and town the car to our house. Thanks God that our guests were in Highlander and it worked ran like a charm. Not only it was too much pain and stress that was caused and embarrassment in front of the Guests as well. They were like are you sure you bought this from BMW Dealer or any curb side dealer. This shouldn't happen in first thirty days of the Purchase. So, when the car reached home. I called BMW Maranello that how come you never checked the car properly before selling it to us. When I told them that I will get the car Checked from OMVIC (ONTARIO MOTOR VEHICLE INDUSTRY COUNCIL) that's when they said bring the car in. They said bring the car in, I told them that the car is not drivable so they said tow it in. Before I even tow the car in, I sent them an email stating that we are not going to pay for any diagnose and repair. They kept on insisting us to bring the car in. When we brought the car in, they said it needs new water Pump and it will cost you more than $1500 to fix it. We were like we just got the car not more than 30 days and it shouldn't happen. THE CAR WAS RECENTLY SERVICED and you did safety before selling the car. They kept on saying that we can't take the responsibility and you have to pay for repair and it will take four and a half hours of Labor and $700 of part. I shop around for other BMW, who can fix the car they literally said that it will take two hours (comparing to Maranello's 4-and-a-half-hour labor) At the end we had to get the car fixed from MARANELLO at their asking rate. I Strongly suggest you to stay away from Maranello and don't believe on what CAR FAX or service records they show you for used cars. There is no such thing like customer Satisfaction and admit their mistakes policy at BMW Maranello. Buy from them only you want to start spending on repair aright after few days of purchase or put your kids into danger. "This is the worst experience I've ever had buying BMW X5! They are HORRIBLE!". WORST CUSTOMER SERVICE. TYPICAL USED CAR MENTALITY. JUST SELL THE CAR AND THEN DON"T GIVE A xxxx TO CUSTOMERS. More

Everyone was professional and ensured I was looked after. Everyone in the service department was fantastic to deal with and treated me with the utmost respect. Everyone in the service department was fantastic to deal with and treated me with the utmost respect. More

Excellent service and professional no nonsense purchase of a pre owned with David Sy. David Made car buying a pleasure and was able to answer all my questions over email. of a pre owned with David Sy. David Made car buying a pleasure and was able to answer all my questions over email. More