Maranello BMW

If you considering that BMW should be a prestige brand, the service is not at all. Didn't feel like someone is even feeling interested if we will buy or not. Poor customer service. People who is working th the service is not at all. Didn't feel like someone is even feeling interested if we will buy or not. Poor customer service. People who is working there not so welcome, and we got an impression like we lore bugging them with our questions and giving them more work. So many people in the service sitting there at the desks and probably only one just asked if we need help. Its not only for this particular center but we visit other BMW centres and all of them should be better standards than that. Compare to others for example Mercedes or Audi .. this one was the worst experience ever. Even small dealerships trying to sell and offer better service than that. More

They made my purchase a great experience it was my wife’s first car purchase and they took the time to explain the car and make her feel confident first car purchase and they took the time to explain the car and make her feel confident More

Excellent customer experience , knowledgeable staff . Spent time reviewing details of my car. It was my first time buying a used car and David Sy was excellent . Spent time reviewing details of my car. It was my first time buying a used car and David Sy was excellent . More

So happy with the experience that i had..lewis was very friendly and did not hesitate to answer my concerns and questions ..very nice and helpful… friendly and did not hesitate to answer my concerns and questions ..very nice and helpful… More

Great customer service, let me know what was happening and how long it would take. Acknowledged me when I arrived and promptly registered me for the service I made the appointment for. and how long it would take. Acknowledged me when I arrived and promptly registered me for the service I made the appointment for. More

Incredible customer service!! Brought my car in for stalling in reverse. Once I got to my appointment I was given a loner car as they needed the car overnight. I was updated promptly on my x1. They hav stalling in reverse. Once I got to my appointment I was given a loner car as they needed the car overnight. I was updated promptly on my x1. They have a wonderful team of empathetic and caring. Personalizing the service and caring from start to finish. There is a reason I drive a bmw… not just because they handle like machines. The service is like red carpet!!! More

For the last 16 years my BMWs have been serviced at Maranello. Always it was a pleasant experience. Maranello mechanics do an excellent job - I never had a problem with a service or repair. The service Maranello. Always it was a pleasant experience. Maranello mechanics do an excellent job - I never had a problem with a service or repair. The service advisors are professional, efficient, and friendly. This time (July 25th) there was no exception. Lisa, my advisor, discussed with me all the service items needed to be done and precisely estimated work time. In two hours my car was ready after oil, cooling liquid, and spark pugs replacement as well as injector flush and vehicle check. Great job, Thanks a lot. More

Had an oil change and troubleshoot an idle issue. Paid$525.00 Idle issue not fixed Left phone message was not contacted Very unhappy.looks like a very expensive oil change. issue. Paid$525.00 Idle issue not fixed Left phone message was not contacted Very unhappy.looks like a very expensive oil change. More

I have just leased my second BMW from Maranello and happy to report my great experience. Very knowledgeable team, excellent customer service and love my new car. to report my great experience. Very knowledgeable team, excellent customer service and love my new car. More

Fantastic Experience. Experienced Sales Staff. David Sy Was Very Professional And Very Helpful In Deciding Which Bmw Is Suitable For My Needs. Definitely Buy Another Car From Dave Sy ... Was Very Professional And Very Helpful In Deciding Which Bmw Is Suitable For My Needs. Definitely Buy Another Car From Dave Sy ... More