Maranello BMW

I’m not very happy with this dealership I asked only one I’m not very happy with this dealership I asked only one small thing and nothing happened. I’m not very happy with this dealership I asked only one small thing and nothing happened. More

Lisa is the best service advisor! Knows her info about the cars. Helps you as much as she can! Communication is 10/10!! Don’t lose here bmw!! the cars. Helps you as much as she can! Communication is 10/10!! Don’t lose here bmw!! More

The experience was greatly appreciated. I would definitely recommend clients to visit the show room and check out the various cars. definitely recommend clients to visit the show room and check out the various cars. More

Brought my car in for service. Experience was great. Was able to get me in same day. Explained everything being done and kept me updated . Very friendly, professional . Wonderful. Great job to the team and able to get me in same day. Explained everything being done and kept me updated . Very friendly, professional . Wonderful. Great job to the team and especially Lisa Lum-York in service!!! More

Lisa and the team always deliver excellent service. My safety is their top priority, I know I'm in good hands at Maranello BMW. safety is their top priority, I know I'm in good hands at Maranello BMW. More

It is unfortunate that I can't split my rating between sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcy sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcycle from Maranello BMW and I cannot say enough about their sales representative, Cray Scarlett. He was helpful and responsive before the sale and accommodating as we worked through the sales process. Part of the purchase included a top box that was an "extra". Their internal process was such that Cray could not process the request and was required to hand me off to their parts department. When speaking with the parts department, I told them it was for a new bike and needed to be installed prior to my arrival (I live 2 hours away). I also went the extra step and asked the parts associate to ensure that he kept Cray "in the loop". The item was ordered and arrived a couple days prior to my picking up the bike. So far not a problem. When I arrive to pick up the bike, I discovered that the bike was not ready because the parts department did not tell sales. Cray was very apologetic as he explained what happened. What would have taken 40 minutes took over two hours due to a flawed process where the "right hand didn't know what the left hand was doing". My goal in writing this is not to punish Maranello. Quite the opposite; I am hopeful that they will use this experience to enhance their process. Your team is only excellent when all batons are passed smoothly. Again, my two star rating is for my experience with the organization as a whole. Cray was awesome. More

I brought my car in with an engine light on at 8am. 3.5 hours later I left with a service bill that contained $1899+tax of labour. At $169/hr that's 11 hours of work in 3.5 hours and that includes me dropp hours later I left with a service bill that contained $1899+tax of labour. At $169/hr that's 11 hours of work in 3.5 hours and that includes me dropping off the car and picking it up. That's some serious rounding up. 1 hours to change a battery, 2 hours to update software. That's brutal. More

I am happy with the service starting from the receptions and the time and the work don on my car. and the time and the work don on my car. More

First time with Maranello BMW and received excellent service from Shahriar in the Parts Department and Peter in the Service Department. Got my new winter tires installed while I waited and the work was service from Shahriar in the Parts Department and Peter in the Service Department. Got my new winter tires installed while I waited and the work was done well within the window. Great staff and service! More

Excellent experience with Mauricio Knowledgeable, patient, professionalism at its best. Great staff and service. Always. patient, professionalism at its best. Great staff and service. Always. More