MINI Vaughan West

I went to vaughan Mini Service Center for a routine oil change and left extremely frustrated. After completing the service, they told me my oil pan was leaking. When I asked if fixing it would require anot change and left extremely frustrated. After completing the service, they told me my oil pan was leaking. When I asked if fixing it would require another oil change, they said yes meaning I now have to pay for the oil change twice. What’s baffling is they didn’t inform me about the leak before doing the oil change. If they had, I could have addressed the oil pan first and avoided this extra expense. This feels like a serious lapse in communication and basic customer care. On top of that, the invoice had my name entered incorrectly. When I pointed it out to the receptionist, she shrugged and said it was what the system generated. What if I need to use this invoice somewhere else? My full name matters, and this careless handling makes the service feel even more unprofessional. More

I am always happy and comfortable to take my vehicle here because I know the quality of work is excellent! Service advisors were friendly and efficient! because I know the quality of work is excellent! Service advisors were friendly and efficient! More

Bought my Mini 🚗 from here and couldn’t be happier! Great service Aaron was amazing. Friendly and easy buying process. Highly recommend them! Great service Aaron was amazing. Friendly and easy buying process. Highly recommend them! More

Great service very courteous Fernando the service advisor was very helpful he helped me in every way was very helpful he helped me in every way More

The service was excellent. Ferdinand Marfil, the service advisor, was friendly and very helpful. They were able to fit me in for an emergency appointment! Ferdinand Marfil, the service advisor, was friendly and very helpful. They were able to fit me in for an emergency appointment! More

The Mini Vaughan West staff during my winter tire replacement service were very good at their job. replacement service were very good at their job. More

Service advisor and Mechanic took time to understand my concern and dealt with it as quickly as they could while I waited for vehicle. Morning appointment and I left shortly after with a fresh coffee. Grea concern and dealt with it as quickly as they could while I waited for vehicle. Morning appointment and I left shortly after with a fresh coffee. Great service More

Amazing service from Ferdinand. He was friendly and also great communication and got our Mini serviced in no time. He was friendly and also great communication and got our Mini serviced in no time. More

Fast, responsive service from Mini Vaughan and Ferdinand Marfil—diagnosed and fixed my Mini quickly. Highly recommend! Marfil—diagnosed and fixed my Mini quickly. Highly recommend! More

Amazing service. Everyone was polite and very helpful. Service manager on the bmw side was very helpful. Will definitely return for service and will recommend again. Everyone was polite and very helpful. Service manager on the bmw side was very helpful. Will definitely return for service and will recommend again. More