MINI Vaughan West

I was pleasantly surprised by the professional service and attention during my visit to Mini Vaughan West. The Service Advisor, Ferdinand Marfil, was helpful from the appointment booking until the complet and attention during my visit to Mini Vaughan West. The Service Advisor, Ferdinand Marfil, was helpful from the appointment booking until the completion of service. Once the car issues were identified, cost estimate was provided and estimate timeline for work completion given. All work was completed in a timely manner and I was able to drive my Clubman home. Very pleased with my experience. I would visit again. More

Brought 2016 Coutryman All4S in with 124K KM’s. The main module was not working windows. Dealer said some water leaked and new module and programming was going to be just shy of $3000. I declined s The main module was not working windows. Dealer said some water leaked and new module and programming was going to be just shy of $3000. I declined service and took car home and investigated. There was over 3cm of water through out the entire floor under carpet. They said it was from drain hole not working. They also left the water inside and returned car. I proceed to drain water and dry out car. Windows and module work again. The dealership gave me back the car with water still inside. They didn’t even apologize for the terrible manufacturing issues. This is not a new issue as I was told it was very common. In that case you think they would be able to fix it. I was going to purchase another but not now. They have brutal customer service to let me leave with the car in that status with all that water still inside. More

Amazing service and I always enjoy working with them. They are completely transparent about all matters with my car. Awesome team! They are completely transparent about all matters with my car. Awesome team! More

Had my car fixed multiple times at the Markham dealership for the same issue, only for it to continue occurring. Took it here to Vaughan and after a 4 month issue they fixed my car for the proper issue for the same issue, only for it to continue occurring. Took it here to Vaughan and after a 4 month issue they fixed my car for the proper issue More

Recently purchased a Mini Cooper Convertible and the whole experience was amazing! Took a couple test drives to help me find a car that fit my needs since I had no idea what I really wanted. Arsen was v whole experience was amazing! Took a couple test drives to help me find a car that fit my needs since I had no idea what I really wanted. Arsen was very helpful, and I was happy to buy a car from him! More

Efficient and low stress service, with service reminders by SMS, courteous, delivered on time as promised. by SMS, courteous, delivered on time as promised. More

Incredibly bad experience. How they treat customers before and after the sale is utterly shocking. After only a few months, I’ve had to trade my new car in elsewhere at signifi How they treat customers before and after the sale is utterly shocking. After only a few months, I’ve had to trade my new car in elsewhere at significant expense to myself, because Mini Vaughan is dangerously dishonest. I was sold a Certified Pre-Owned Mini, and in just over 5k kms I was notified I needed to replace my front brakes. The service desk told me Mini brake pads are good for up to 60,000 depending on driving…. Evidently, Mini Vaughan sold me a “Certified Pre-owned” with basically no brakes left. I asked how this could have happened, and no one at the dealership wanted to deal with it or explain how the car was sold to me in that condition. No one wanted to answer, or state the obvious, which is either the brakes weren’t checked prior to sale, or they were, and they chose to ignore it. The service desk claimed the manager offered me a measly discount on the brake job I required as “best we can do”, the manager wouldn’t even come out to talk to me. IF THEY ARE WILLING TO OVERLOOK BRAKES, what else have they overlooked in this dubious certification process. So I had to go elsewhere and find another car I would feel safe driving with my family, from a dealership that I could actually trust. GO ANYWHERE ELSE! More

I don’t agree with reviewing in this way. It’s misleading and far too subjective. It’s misleading and far too subjective. More

Joseph Lee Is the primary reason on why I give this dealership a perfect score! Joseph is a well-rounded, professional - All while being extremely informative, communicative, and very personable. I ha dealership a perfect score! Joseph is a well-rounded, professional - All while being extremely informative, communicative, and very personable. I have visited many dealerships both Mini and external companies and I can confidently say that Joseph is by far the best car sales representative that I’ve dealt with. More

Amazing dealership very helpful and ready to help with all issues this dealer has a great team if you have a mini or bmw this is the place to go all issues this dealer has a great team if you have a mini or bmw this is the place to go More