MINI Vaughan West

Service for wheel alignment garbage everything else is ok. The dealership in general is fine ok. The dealership in general is fine More

The customer service was great , waiving some minor delays, We really enjoyed our purchase process delays, We really enjoyed our purchase process More

I have been a MINI customer since 2017 and the Service Department Rep is always great! Ferdinand is friendly and courteous and if I leave a message, he usually returns my call in a reasonable amount of t Department Rep is always great! Ferdinand is friendly and courteous and if I leave a message, he usually returns my call in a reasonable amount of time. More

Received a quick and friendly first service Waited for the car and felt the wait was adequate the car and felt the wait was adequate More

Didn't have an appointment for two minor service requirements... Lisa was great to accommodate me on the spot. I'd go back for sure. requirements... Lisa was great to accommodate me on the spot. I'd go back for sure. More

Past service calls were great … not this one. I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at serv I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at service at 12:35 … no one to talk to until 12:45 I finally got the car at 1:10. On the way north on the 400 I noticed the silver ring around the left headlight flopping, pulled over and checked … the clips were broken (assuming during washing). 20 minutes back to Mini. 20 minutes until the car was seen by the mechanic, ring was replaced (no charge). Be honest with the customer re time to complete a job. If damage is done during service, repair the damage so that the customer need not return. More

Liam was amazing, super helpful with everything I needed. Thank you for a great experience and a lovely car! Thank you for a great experience and a lovely car! More

Arsen was very helpful and professional regarding the purchase of our pre-owned MINI. I would recommend this dealership and visit again in the future. Very positive experience. purchase of our pre-owned MINI. I would recommend this dealership and visit again in the future. Very positive experience. More

Overall service was very good. Pick up and drop off service, excellent. Would have been better if service advisor (unknown) had mentioned the length of time the service would take Pick up and drop off service, excellent. Would have been better if service advisor (unknown) had mentioned the length of time the service would take when I booked the appointment, instead of telling me when I was at the counter. I was expecting 1.5-2 hrs service, instead it was 3.5-4 due to a recall that had to be completed. More

I had an amazing experience at MINI Vaughan West. Everyone was super friendly and efficient. Big thanks to Liam for helping me getting my first car at a great price, the whole process was a blast. Ex Everyone was super friendly and efficient. Big thanks to Liam for helping me getting my first car at a great price, the whole process was a blast. Exceptional customer service, highly recommend! More