MINI Vaughan West

We purchased our Mini from Mini Vaughan West and our car has been exclusively serviced there. No need to go elsewhere. Top quality work. Honest evaluation. We trust Ferdinand and the service team (past a has been exclusively serviced there. No need to go elsewhere. Top quality work. Honest evaluation. We trust Ferdinand and the service team (past and present). More

Service interaction was AOK, but the dealership itself isn't ready for prime time as a MINI/BMW store. The service entry is crowded with motorcycles, whole and in parts that you have to squeeze by to get isn't ready for prime time as a MINI/BMW store. The service entry is crowded with motorcycles, whole and in parts that you have to squeeze by to get in/out. The waiting area features heavily stained, wobbly chairs and an overly loud music service. I was captive while waiting for service, but I wouldn't want to spend any time in the showroom if making a purchase decision. TL/DR: people and service are good; building/presentation is more Lada than MINI. More

I had an outstanding experience with Ferdinand from the service team. From the start, Ferdinand was incredibly patient in probing and understanding the specific issue I was experiencing. In addition, when service team. From the start, Ferdinand was incredibly patient in probing and understanding the specific issue I was experiencing. In addition, when I mentioned minor concerns about my aftermarket tires, he didn't brush it off; instead, he patiently explained things and proactively included those items in the check. Communication was top-notch: he kept me updated via text msg, and when I later remembered a few small things I'd forgotten to mention, I texted Ferdinand and he immediately added them to the checklist and inspected them. The check I came in for could usually take one or more days, since they were out of loaner cars atm, and since I don't live nearby, Ferdinand also went above and beyond to help me prioritize the check so I could minimize my rental car costs. Even after office hours, he still responded via text to let me know the car was ready, and he coordinated a key drop-off with their sales team so that I could get my car back on the same day, which made everything so easy for me. After confirming everything was good, he offered me to monitor the situation to keep him updated. Really great service that kept me at peace of mind. Highly recommend! More

I had a fantastic experience with Stan Shi from the sales team. Stan walked me through every package and plan from scratch, explaining the perks of each option with incredible patience. He answered all my qu team. Stan walked me through every package and plan from scratch, explaining the perks of each option with incredible patience. He answered all my questions clearly and never rushed me once. I was delighted when he proactively offered to inspect the car, even though it was located in a parking lot pretty far away. He then connected me with a great auto insurance broker who was equally helpful, and the deal was really good! Huge thanks to Stan, I had zero concerns left and was able to make my decision immediately. Stan also offers great after-sale service: during delivery, he proactively walked me through each feature and setting inside and out, and when I had questions afterwards, he still took the time and patience to answer me every single time. Highly recommend! More

Will never go back. Disappointing service, overcharging, and over selling. My car is a lemon- 4 clutches in 9 years and under 90 K. No attempt to acknowledge faults with Disappointing service, overcharging, and over selling. My car is a lemon- 4 clutches in 9 years and under 90 K. No attempt to acknowledge faults with clutch other than to state it was not a manufactured problem. Never felt my concerns were addressed or that notification was given to head office despite assurances at last visit it would happen. More

Top notch service and customer care! Thank you Ferdinand for keeping me informed and updated. Thank you Ferdinand for keeping me informed and updated. More

Top notch service and customer care! The team always makes sure to update me on early warning observations so I can plan out my service schedules. appreciate the attention to details on The team always makes sure to update me on early warning observations so I can plan out my service schedules. appreciate the attention to details on the vehicle care! More

Michaela and Ferdinand welcome me well and they did a great service to my Mini Countryman. Ferdinand answer all my questions and give me good info. I look forward for the next service appt. Gina D Bl great service to my Mini Countryman. Ferdinand answer all my questions and give me good info. I look forward for the next service appt. Gina D Blue Mini Countryman More

Andre, Ferdinand and Michaela treated me well in my interactions with the dealership. My 2025 Cooper developed an annoying but persistent problem that took several trips back and forth to diagnose and interactions with the dealership. My 2025 Cooper developed an annoying but persistent problem that took several trips back and forth to diagnose and address. This is my third MINI from the dealership and have come to trust their customer service. More

Ferdinand and Noj made my first visit to MINI Vaughan (west) for scheduled service convenient and I was fully satisfied with the outcome. (west) for scheduled service convenient and I was fully satisfied with the outcome. More