Longman's Markham Kia

Destructive, rude and upselling Such a horrible experience. There was a recall on my vehicle so my dad booked me an appointment. When he booked, they told him there was actually f Such a horrible experience. There was a recall on my vehicle so my dad booked me an appointment. When he booked, they told him there was actually four recalls on it. When I arrived for the appointment, I was told that there was a complimentary undercoat (which I agreed to) and an oil change (which I clearly said I didn’t want as mine was just done). I was told my vehicle would be ready in an hour and a half and they would give me a call. Off I went. Four and a half hours later, I call to find out the status. I’m told the undercoating and oil change are done (the oil change I asked NOT to be done). I told them I requested it not to be done, but they did it anyway. Not only did they empty my new synthetic oil and filter, the put regular oil back in and told me if I want synthetic, I have to pay for it!!!! Next, I’m advised that they could only do the recall on one side as they were damaging parts trying to get to the part they needed to get to. I explained it’s a recall and needs to be fixed. The response, “the parts were worked on by someone else and they’re broken. You would need to pay for the damaged parts”... but yet the mechanic just told me he damaged them. When caught in the lie, he again stated it was done by the last person who worked on my car and tried to convince me I’ve been driving with a broken part for a year and a half! Seriously?!?!? To top it all off, the mechanic (to my face) says “I’ve already explain this to your dad. Maybe he can explain it so you’ll understand”. I was beyond fuming that this guy stereotyped me for being a female. By the end of the dispute, they let it slip that there was actually only two recalls and two service requests. We didn’t request anything. I’ve never been to this dealership prior to this visit and by the end they wanted me to purchase a synthetic oil change and pay for the parts they damaged!!!! The SM and GM were of no help and backed up there team. More

dangerous non- service On Oct. 20 we paid $1,215 at Longman's for service 4 on our daughter's Kia Rio.She did not receive a checklist of what was done although she had one On Oct. 20 we paid $1,215 at Longman's for service 4 on our daughter's Kia Rio.She did not receive a checklist of what was done although she had one from each of the previous dealers. On Nov 16 she took the car to Newmarket Kia near her job with large thumping noises and was told the repairs would be $3100 not including taxes. All the repairs were coincidentally items from the service four. For example the tires should never have been put on, the wheel nuts were all loose, struts needed replacement etc. She ordered a new Rio but had to also pay for a rental car while waiting for the new one to arrive. Emails to Longmans resulted in one phone call to verify the name (despite providing them with the invoices from both dealers). Email to Kia Canada suggested we contact the dealer owner which we did. Once again there was no repose. Avoid this dealership. More

Excellent service!!! I recently purchased a used vehicle in excellent condition at a very fair price. I dealt with a very Knowledgeable pre-owned manager and salesman. I recently purchased a used vehicle in excellent condition at a very fair price. I dealt with a very Knowledgeable pre-owned manager and salesman. I highly recommend for everyone to come in person to this location and get the best price..!!! Thank you Longman's Markham Kia for excellent and friendly service :-) More

Rude Sales Manager I was stunned at how unprofessional and rude the sales manager, George Tossounian, was. When I made an offer on the vehicle, I was told to "get real" I was stunned at how unprofessional and rude the sales manager, George Tossounian, was. When I made an offer on the vehicle, I was told to "get real" and "don't waste my time". It was the first offer I made on this vehicle, and was understandably low, but instead of negotiating, making a counter offer, or simply saying no, he chose to make it personal and be rude. I have bought many used cars in the past, and am always polite. This is the first time I have ever had somebody at a dealership be this rude. To have it be the sales manager was even more shocking. Ironically, I also dealt with Dorel Peta who was amazing. I actually feel bad for him that he is stuck working at a dealership like this. Maybe in the future he will become the sales manager. More

Great Experience This is a big purchase for my family. We need a mini van for our family and had a very bad experience with Toyota dealer in Niagara Falls, so we wante This is a big purchase for my family. We need a mini van for our family and had a very bad experience with Toyota dealer in Niagara Falls, so we wanted to try in big city. Great experience with honesty and helpful. We got the 2018 Kia Sedona LX+. More

Great Experience This was a big purchase for me, and the team at Longman's Kia made it happen seamlessly. I decided to purchase the 2018 Kia Sportage. Both Tracy and W This was a big purchase for me, and the team at Longman's Kia made it happen seamlessly. I decided to purchase the 2018 Kia Sportage. Both Tracy and William were very accessible and answered ay questions I had about the purchase. When it came time to picking up the vehicle, everything was already done and made the delivery very enjoyable. Tracy was very thorough when going through the vehicle. She helped set up my phone and made sure I was good to go. Overall, I couldn't have asked for a better experience. I would definitely recommend working with Tracy! More

Consummate Customer Service Great place, great salesperson. Throughout the whole process, they showed well consideration and enthusiasm for helping me find the perfect car for me Great place, great salesperson. Throughout the whole process, they showed well consideration and enthusiasm for helping me find the perfect car for me, not only the type of the car but also on the budget that I can afford. Language is not a problem at there, my salesperson Ling Wang, she's a very nice person, passionate, patient, also obtain a large amount of knowledge, moreover, she speaks both Mandarin and English fluently. I don't have many experiences on buying cars so all she had told me are extremely useful. More

Good experience My salesperson Adam Schmidt was very helpful and patient. He helped me to find the vehicle and package that would work best for me. He never tried t My salesperson Adam Schmidt was very helpful and patient. He helped me to find the vehicle and package that would work best for me. He never tried to steer me towards a package that was out of my price range. Also after my purchase the Sales Manager Emmanouel Stergiou did a very good job in locating my vehicle and instead of a two to six week wait I only had to wait for a week. More

Experience with Paul Coming into the dealership, I did not know I was going to sign for a car that I have fallen completely in love with. I knew what I wanted and it was g Coming into the dealership, I did not know I was going to sign for a car that I have fallen completely in love with. I knew what I wanted and it was going take a lot to change my mind. Paul approached us as we looked into my future Benz. The entire transaction was so easy going that it seemed like it was meant to be. He was honest and easy to relate to, not pushy but firm. He listened to what we wanted and suggested all the right things, test drove (both my husband and I) and the decision was made. Just like that I felt comfortable signing for the car, Paul made it easy. Thank you Paul and team! My first car purchase experience was amazing! More

Great customer service! Staff were very helpful and thorough with our process. They suggested a car that fit with both our lifestyle and budget. Adam approached us almost imm Staff were very helpful and thorough with our process. They suggested a car that fit with both our lifestyle and budget. Adam approached us almost immediately and was very friendly and informative. He took his time with us and didn't rush the process. His patience is much appreciated! Management was also great with helping confirm and finalize everything. More