Lockwood Kia

Shoutout to Rayyan Asif for helping me out getting he did a wonderful job and he’s the car salesman to get up. a wonderful job and he’s the car salesman to get up. More

Super nice guy and very knowledgeable polite and honest. If you ever need to buy a Kia or used or pre owned Lockwood Kia is the best. If you ever need to buy a Kia or used or pre owned Lockwood Kia is the best. More

I wasn't helped out by this sales person. I called yesterday to place a deposit on a car. The front desk took a message and said they would send an email to Mitch. I was expecting a call from I called yesterday to place a deposit on a car. The front desk took a message and said they would send an email to Mitch. I was expecting a call from Mitch today but I was the one chasing after the guy and then he calls me back to say with zero remorse, the car was just sold. I would go with another sales person to avoid the headaches and the nonchalant behaviour. I don't think I will be doing any further business with this dealership because of this person. More

Lockwood Kia went above and beyond to help me hunt down the perfect vehicle. If anyone is in need of assistance purchasing a new vehicle the whole team is willing to go that extra mile to assist and make t the perfect vehicle. If anyone is in need of assistance purchasing a new vehicle the whole team is willing to go that extra mile to assist and make the process as painless as possible. I really appreciated the work they did for me! More

We purchased a Kia Carnival from Lockwood and picked it up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than hel up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than helpful. I wouldn't hesitate to buy my next vehicle there as well. More

We do our best to take care of our customers very closely and are kind. and are kind. More

I brought in my car on July 5th and was advised that it's covered under warranty for the replacement of the coolant. I didn't hear back until I followed up with them on July 7th which is a Friday after numer covered under warranty for the replacement of the coolant. I didn't hear back until I followed up with them on July 7th which is a Friday after numerous phone calls. I was finally told that the coolant had been replaced however they found more issues on the wiring. Due to this they would need to keep the car till July 10th or 11th. I had not had the rental as I was advised the parts were not on back order. Despite the parts not being on back order they found additional problems which they got approved by KIA for. All these problems were covered by warranty however still a replacement vehicle was not provided. The sad part was until I don't follow up with them I don't get any updates. Now an entire weekend has going by with no car nor a replacement vehicle. As kind as he was he made no effort in trying to make an exception on my behalf but simply conveyed the information only until I asked and followed up. The sad part was there was no proactiveness nor a follow-up and everything was just provided from an informational standpoint. The vehicle is brand new approximately 1 year 1 month. The dealership refuses to follow up until I continuously call them. In addition I was advised that since the part was not on back order I would not get a loaner vehicle. I was completely fine with that however after discovering more issues in which I had to follow up with I was then advised that there still would be no loaner vehicle. I'm just disappointed that the fact that there is no proactiveness by them Updated on August 18th 2023. Today I finally received my car. Yes my initial review was very negative however during the course the dealership did go out of its way to assist me. The manager Michael Defreitas did give me a call and offered me a rental on the dealerships on cost starting on July 8th. On July 10th the dealership did confirm that the parts are back ordered and had arranged a similar size rental for me. I must say initially things did not go well but one thing I have enjoyed about this dealership is that they do try and work things out with you even though initially it does not work in your favor. Well done to Matthew Holguin, Parker Kearns, and Michael Defrietas! More

Good afternoon, just wanted to give a rating on Colin Hyde services a 1 star. Very disappointing I was interested on purchasing a Kia Rio 2023 a couple of months ago, when asked Colin to get back to me o Hyde services a 1 star. Very disappointing I was interested on purchasing a Kia Rio 2023 a couple of months ago, when asked Colin to get back to me on purchase I never got a call back. Left numerous of messages even with receptionist to pass on messages, again never got a call back. Heard great things about going there but not a great experience. If someone would at least acknowledging customers phone calls and respecting that persons interest in purchasing a vehicle that would be nice. Found another Kia dealership with quick response and friendly service at 427 Kia Etobicoke. Regards Don. More

Christopher G is Honest and caring. He does everything in his power, very helpful.Fabulous He does everything in his power, very helpful.Fabulous More

Lockwood Kia and Christopher G are the best place to go for your car buying needs. Chris is very knowledgeable and friendly. I definitely will be recommending him and Lockwood Kia to all my family & friend for your car buying needs. Chris is very knowledgeable and friendly. I definitely will be recommending him and Lockwood Kia to all my family & friends!! I am so happy & grateful for my new Kia, thank you guys again! More