Lockwood Kia

DON'T GET YOUR CAR SERVICED- ITS A SCAM! Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time and again they did not reveal the service fee and all the inclusions. You always get a unpleasant feeling once they give you the final price which is different than the one they have put on their service board. Shainne and Colin, Matt are the biggest liars of Lockwood Kia working under Michael who is protects them for all wrongdoings . Unfortunately, I had a really painful 12 months dealing with them during my order for Kia Telluride and now for servicing I always get nightmares dealing with their service team. Lockwood Kia sales and service dept both have zero customer retention ability nor do they have iota of product and features knowledge wonder how they even got hired. I had few instances where I asked them about my car concerns and safety issues but they don't listen and have no intentions to help or resolve my concerns. They make you sign on contract without including service fee and later claim that you signed the contract. So please beware and read their service contract a few times. These guys can go any extent to protect themselves(even call the cops and give false information and claims) when they know they are clearly on the wrong side of things. I am very dissapointed that I had to deal with them and won't make that mistake again ever in future. I urge people not to buy their vehicles from Lockwood Kia as you will also suffer during the waiting period and after that for servicing. Lockwood Kia dealership contract should be scrapped and they should be banned from any servicing jobs. I know they will deny all charges and come up with false information against me which I won't be surprised as they have a habit of doing this with their customers. More

Great staff, great atmosphere. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. More

Exceptional Service and Genuine Care at Lockwood Kia! I recently faced challenging life decisions, and Lockwood Kia, especially Chris G., made my car-buying experience incredibly smooth. Chris treated I recently faced challenging life decisions, and Lockwood Kia, especially Chris G., made my car-buying experience incredibly smooth. Chris treated me like a Kia family member, understanding my situation and going above and beyond to secure financing for my new 2021 Kia Sedona XL+. From adhering to Kia Safety protocols to personalizing the screen settings, Chris ensured everything was perfect. Returning a 2024 Kia Telluride was seamless, and the financing options, along with in-store credit, exceeded my expectations. Lockwood Kia's service is truly remarkable – I highly recommend it for an amazing car-buying experience! Thank you very much for your help Christopher Guidotti! I appreciate it. More

Everyone at the dealership is so welcoming and friendly. All my questions were answered quickly by the service counter and the sales rep All my questions were answered quickly by the service counter and the sales rep More

Colin was a helpful man Very correct and serious. Nice person to do business. Will do again Nice person to do business. Will do again More

I put a $500 deposit for a Carnival but didn't take the bill of sales as I had an app to catch. I went two days later to pick it up and I see they added 3K for rust, paint and interior! Another 3K for 3M f bill of sales as I had an app to catch. I went two days later to pick it up and I see they added 3K for rust, paint and interior! Another 3K for 3M film and tints! And another 1.5K for the tire and rim warranty! When I asked I don't need any of these especially when I will be waiting 8 to 14 months for the car they said that's the ONLY way I can get on the waiting list for the car! I just walked away... The good thing they did refund me the deposit! More

Very positive experience dealing with Christopher, Colin and Miguel. They were all super friendly, and very helpful. Made my leasing experience effortless and painless. Very happy customer :) and Miguel. They were all super friendly, and very helpful. Made my leasing experience effortless and painless. Very happy customer :) More

Very helpful both by phone and email in walking me through the purchase of my first ever car. I can’t recommend them enough! through the purchase of my first ever car. I can’t recommend them enough! More

Fast response and solve the enquiry satisfactory to my current pending order. Would recommend him for future business current pending order. Would recommend him for future business More

Totally miserable experience buying the car a few years ago, and the same experience trying to purchase it off the lease. Sales reps simply won't return calls. I've called the dealership several times alre ago, and the same experience trying to purchase it off the lease. Sales reps simply won't return calls. I've called the dealership several times already - they take the info, but never call back.... Won't recommend, and won't return as a customer! More