Lockwood Kia

Great experience overall, with a seamless business interaction led by a professional, knowledgeable, and highly trustworthy team. Their integrity and commitment to excellence truly stood out. interaction led by a professional, knowledgeable, and highly trustworthy team. Their integrity and commitment to excellence truly stood out. More

I purchased a vehicle from Lockwood Kia in December, and my experience has been extremely disappointing. At no point during the transaction was I informed that the vehicle had a lengthy history of unreso my experience has been extremely disappointing. At no point during the transaction was I informed that the vehicle had a lengthy history of unresolved issues. This was never disclosed or mentioned. Shortly after taking delivery, I discovered the problems and promptly reached out to the dealership to request that the deal be canceled and my money returned. Despite my reasonable request, they refused to cooperate. I communicated directly with the Used Car Manager, Peter Drummond, and the General Manager, Michael DeFreitas. Unfortunately, both individuals chose to ignore my concerns and did not provide any meaningful assistance or resolution. As someone who is also in the automotive industry, I find this level of conduct particularly concerning. If this is how they treat fellow dealers, I can only imagine how members of the general public are treated. I would strongly advise others to exercise caution when dealing with this dealership. More

May 2015 I sent a referral to your dealership. I was told I would receive an a,isn’t if 100 or 150 as he was not sure if the amount. I have been told over and over and over again he had to speak t I was told I would receive an a,isn’t if 100 or 150 as he was not sure if the amount. I have been told over and over and over again he had to speak to his sales manager regarding my referral payment. It is now mid December and nothing. More

Tremendous experience with service advisor Kevin Mangal. His honesty and integrity earned my business. I suggest seeing him, he is patient soft spoken and explains everything by the book. Thank you Kevin I His honesty and integrity earned my business. I suggest seeing him, he is patient soft spoken and explains everything by the book. Thank you Kevin I will see you again for my next service. Jason G More

Dishonest, Unprofessional, and Completely Disappointing This is by far the worst dealership experience I have ever had. From the moment I walked in, the focus was not on customer service o Disappointing This is by far the worst dealership experience I have ever had. From the moment I walked in, the focus was not on customer service or transparency, but on squeezing as much money out of me as possible. They lied about pricing, adding hidden fees and excessive markups that were never disclosed upfront. Every time I raised a concern, instead of taking responsibility, they tried to shift the blame to another Kia department—a culture of finger-pointing rather than problem-solving. The lack of honesty, accountability, and professionalism here is shocking. What should have been an exciting purchase turned into weeks of stress, wasted time, and frustration. If you value your money, your time, and basic respect as a customer, avoid this dealership at all costs. There are plenty of other dealers who understand what integrity and customer service actually mean. More

Good service but had to change model to a hybrid since gas only was not avialable. Very courteous and heloful gas only was not avialable. Very courteous and heloful More

Dear Lockwood Kia manager I just want to say a big thank you to Kevin Mangal from the service department at Lockwood Kia. My wife and I were really impressed by how kind, caring, and professional he thank you to Kevin Mangal from the service department at Lockwood Kia. My wife and I were really impressed by how kind, caring, and professional he was. We brought in our car with a fan issue, and although we didn’t have an appointment, Kevin went out of his way to fit us in. He explained everything clearly, followed up patiently, and made sure the work was done properly. You can tell he genuinely cares about customers and takes pride in doing a great job. People like Kevin make all the difference — thank you again for your amazing service! More

I was a walk in customer and felt at home right away. Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I ended up dealing with Kia after shopping around, was really the personal touch and the team being authentic and themselves. This was the biggest selling point for myself. I will be back to these guys in the future. More

Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers. issues in a timely manner. I have the impresion that the staff really do care about their customers. More

Very professional, friendly, courteous staff. Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follo Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follow up was very good. More