Lockwood Kia

The atmosphere was relaxing employees were all pleasant. I was offered a drink of my choice either water or coffee I was offered a drink of my choice either water or coffee More

My first visit in 2020 was terrible with a brand new vehicle the first oil change leaked so it turned me off using the dealer for regular maintenance however I’ve had a couple warranty services done and vehicle the first oil change leaked so it turned me off using the dealer for regular maintenance however I’ve had a couple warranty services done and everything was done well . The last one took 2 months to get a part but that’s not the fault of the dealer but for my wait they did an extra service for me that is normally charged for . This is changing my perception of the dealers service . Overall I’m satisfied. More

Dear Mike Defreitas I am writing to express my sincere gratitude for the exceptional service I received from Sienna Debraga and the entire team at a Lockwood Kia. I recently purchased a Kia EV6 sincere gratitude for the exceptional service I received from Sienna Debraga and the entire team at a Lockwood Kia. I recently purchased a Kia EV6 GT line from your dealership and I couldn't be happier with my decision. The process was smooth and enjoyable, thanks to your team's professionalism and knowledge. Sienna Debraga in particular was incredibly helpful and patient, taking the time to answer all of my questions and ensure I found the perfect car for my needs. I am very impressed with the quality of the Kia EV6 and the overall experience I had at your dealership. I will definitely recommend you to my friends and family. Thank you again for your excellent service. Sincerely, Tatyos (TED) Arslan 647-669-5944 More

Kevin and Peter in the Service Department did an amazing job diagnosing and repairing an issue we had with our 2018 Kia Sorento. Its easy to get emotional in these moments when you are not knowledgeable abo job diagnosing and repairing an issue we had with our 2018 Kia Sorento. Its easy to get emotional in these moments when you are not knowledgeable about these things. Kevin and Peter took the time to explain the process, and the challenges with fixing the issue. Highly recommend the service department at Lockwood Kia! More

My recent experience with the Kia service department has been marked by frustration and challenges. It all began on February 24th, 2024, when my husband and I encountered an alarming situation with our vehi been marked by frustration and challenges. It all began on February 24th, 2024, when my husband and I encountered an alarming situation with our vehicle while en route to dinner. The car signaled an overheating engine, fluid leakage, and critically low coolant levels. Acting swiftly, we topped up the coolant from a nearby gas station and left the car at the dealership for inspection as it was closed that day. However, communication from the service department was lacking, prompting my husband to make multiple attempts to reach out on Monday. When contact was finally made, issues regarding coolant leakage and lack of hot air on the passenger side were highlighted. Despite acknowledging fluid leakage during their inspection, pinpointing its source proved challenging for the service team. Subsequent interactions revealed no further leakage had been identified, leaving the heating issue unresolved. Kia identified a warranty-covered problem within the dashboard that required replacement to address the heating problem but faced delays obtaining the necessary part. Upon visiting for car collection post-identification of under-warranty issues and unresolved leaks, we were unexpectedly charged for investigating coolant leakage despite no resolution. Efforts to reach out directly to Kia went unanswered despite sharing insights into our ordeal through their website's "Contact Us" form. Weeks later, scheduling a service appointment aimed at conducting routine maintenance and fixing heating issues led us to pick up our vehicle anticipating completion within four days at worst-case scenario. As time passed without updates on progress or resolution status between April 15th and April 24th post drop-off date, concerns over extended delays in returning our vehicle grew. Unexpected repairs pushed back estimated completion dates multiple times amid acknowledgments of complexities involved in repair procedures necessitating thorough inspections. Reaching out again on April 29th provided reassurances but also highlighted frustrations over prolonged wait times without clear solutions offered or established communication channels throughout processes. Lack of clarity in repair progressions significantly impacted trust levels alongside communication lapses contributing towards heightened frustrations. Acknowledging complexities inherent in extensive repair tasks requiring meticulous attention is crucial while appreciating proactive gestures such as offering loaner vehicles amidst ongoing uncertainties. While occasional positive interactions were noted along this journey; cumulative experiences have left us feeling disheartened and frustrated. Uncertainties surrounding definitive resolutions coupled with extended timelines have tested patience beyond limits amid growing doubts over eventual delivery dates concerning repaired vehicles potentially extending wait periods indefinitely. Improvements in communication effectiveness are needed moving forward to reinstate faith in prompt resolutions tailored per earlier commitments made by the esteemed organization. More

Horrible experience here. Do not shop here very disrespectful sales manager Michael along with his brother Matthew. Do not shop here very disrespectful sales manager Michael along with his brother Matthew. More

Colin was extremely helpful and knowledgeable! Strongly recommend Lockwood Kia for your Kia purchase! Great team and great atmosphere, everyone is so nice and helpful! Strongly recommend Lockwood Kia for your Kia purchase! Great team and great atmosphere, everyone is so nice and helpful! More

Thanks for the great service Mike and Colin. Look forward to doing more business soon ! Look forward to doing more business soon ! More

The team at Lockwood are amazing, everyone from managers to the techs are very kind, and sincerely care about earr to the techs are very kind, and sincerely care about earr More

Very happy with my purchase, mike and marco working tooth and nail to get me my car of choice and the best finance rates possible and nail to get me my car of choice and the best finance rates possible More